05/28/2026
No business likes to put customers on hold, but sometimes it's unavoidable. ☎️
Studies show that customers who hear engaging messages while waiting stay on the line longer than those waiting in silence or listening to elevator music.
But it is still important that your messages on hold are tailored for your specific target audience.
Here's why.
No business likes to put customers on hold, but sometimes it's unavoidable. Studies show that customers that hear engaging messages while waiting, stay on the line longer than those waiting in silence or listening to elevator music. But, while messages on hold can improve the caller's experience, it...