03/25/2026
We want to share an honest update with our Murphy Aircraft community.
Right now, our factory is operating at full capacity. Our team is working hard every day to get as many parts out the door as possible. Each week, a high volume of orders is completed and shipped, and new kits continue to move through production.
We know some of you have been waiting for backordered parts or a reply from us. We understand how frustrating that can be, and we truly appreciate your patience.
To be transparent about what to expect right now:
-Our current reply times are approximately 3 days for [email protected], and up to 3 weeks for [email protected]. We know this is longer than it should be, and we are actively working to reduce these delays.
-Backorders are processed in the order the kit was purchased. If you have a backorder and haven’t heard from us in the past two months, please send us an email so we can ensure your order is in production.
You can reach us during business hours (8:00 AM – 4:30 PM, Monday to Friday, Pacific Time):
-Technical support: [email protected]
-Sales: [email protected] | +1 604 792 5855 (ext. 102)
-Parts orders and order status: [email protected] | +1 604 792 5855
We’ve recently added a dedicated team member to support parts processing, and shipments are moving steadily again. We’re also planning to expand both our parts and technical support teams later this year.
Please know that we care deeply about our customers and the planes you’re building. Every order represents time, effort, and passion, and that matters to us. While responses may take longer right now, we are fully committed to getting your parts produced and delivered as quickly as possible.
Thank you for sticking with us and for your continued trust in Murphy Aircraft.