10/29/2021
Looking for a Career with a Company that offers limitless opportunities for personal development to those who are willing to invest in themselves? Emco is just that company! Competitive Industry Salary packages coupled with a great medical, dental and RRSP matching benefit package after 3 months and a potential to participate in our industry leading Annual Profit-Sharing bonus program. We are looking for a Customer Service Rep / Material Handler for our location in STONY PLAIN.
An Emco Customer Service Representative is expected to:
Possess a positive energetic helpful attitude
Provide a professional atmosphere for our walk-in customers
Uphold our Core Values and Ethics with every interaction
Be an effective Teammate in the Profit Centre
Understand/Learn the benefits and qualities of the different product the Profit Centre sells
Be courteous, friendly and build relationships with customers and vendors
Job Summary
A Customer Service Representative provide sales support to walk-in customers who come to our Profit Centre counters. Your goal is to provide the highest level of customer service by maintaining, stocking and keeping a clean counter sales area. You are expected to provide the highest level of customer service to our customers via the counter, warehouse, telephone and email.
Duties will include but are not limited to:
Assist customers with their inquiries as well as enter and pick orders generated at the counter, via the phone and email.
Research products for customers, provide recommendations based on their requirements as well as provide customers with quotations.
Follow-up on backorders with vendors and provide customers with accurate delivery dates
Resolve issues related to customer orders as well as processing returns and warranty claims
Receiving functions: unloading of trucks, receiving and putting product away, receiving of the purchase order in our system and filing of paperwork
Perform other tasks as requested by the Profit Centre Manager
Knowledge, Skills and Abilities
Positive Can-Do attitude
Strong interest in personal learning and growth
Excellent relationship building skills with customers, vendors and teammates
Knowledge of computers with ability to learn relevant software. Experience with Microsoft Office is an asset
Intermediate math skills – add, subtract, multiply, divide, using whole numbers, fractions and decimals
Willing to invest a minimum of 40 hours in training annually
Able to learn how to operate material handling equipment
Read, write, speak and understand English
Willingness to learn the business
University or College preferred but not required
Willing to train the right candidates
Successful completion of our hiring process
As this location is a smaller facility all teammates will have many diverse responsibilities. Shipping, receiving, counter, customer service etc.
To apply, send your cover letter along with your resume to Stephanie Haugen at: [email protected]
Emco is an equal opportunity employer and is committed to maintaining a discrimination, harassment and barrier free workplace where all employees can contribute to their fullest potential. Emco is committed to diversity, equity and inclusion in our workplaces. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, colour, creed, place of origin, s*x, s*xual orientation, gender, gender identity, gender expression, religion, family or parental status, or any other characteristic protected by the law. We welcome applications from all minority group members, women, Aboriginal persons, persons with disabilities, members of s*xual minority groups, neurodiversity, and others who may contribute to the further diversification of ideas
