Whether you'e in service or manufacturing, improve processes to be more efficient and effective in exceeding customer expectations. I work with businesses and organizations concerned about
• Cost of poor quality or missed delivery deadlines,
• Unhappy customers or a lack of repeat customers,
• Staff morale,
any or all of which threaten profits and the health of the organization. What do I offer?
Applying the motto, Simplify, Clarify and Control, I work with management & staff of businesses and service organizations to improve business and operational processes to be more efficient and effective in reliably satisfying and exceeding customer expectations of product and service quality. An organization may choose to accomplish this by implementing the ISO 9001 international standard which I can help them to do. What do I bring? Starting from an IT career in software design and development spanning decades and two continents, I have eight years of experience in product and process quality and compliance to international standards and regulations working with medical devices at GE Healthcare. Taking this experience and knowledge I started my own business, consulting in quality and compliance at the beginning of 2014 - tcmc Quality Management Services
