Exolink

02/12/2026

📢Service Update — February 12, 2026 @ 5:00 AM

We’ve received confirmation from the Network Operations Center that our main internet uplink is experiencing intermittent issues. Our provider has not provided an ETA yet, but they confirm they are actively working to restore service.

We sincerely apologize for the disruption, this situation is entirely outside of our control. Please note the outage is not limited to Exolink; other providers are also affected.

Thank you for your understanding.

📢Mise à jour du service — 12 février 2026 à 5 h 00

Nous avons reçu la confirmation du Centre d’exploitation du réseau que notre liaison Internet principale subit des interruptions intermittentes. Notre fournisseur n’a pas encore communiqué d’heure de rétablissement, mais confirme que ses équipes travaillent activement à la résolution du problème.

Nous vous prions de nous excuser pour les inconvénients, cette situation est entièrement hors de notre contrôle. Veuillez noter que la panne ne touche pas seulement Exolink : d’autres fournisseurs sont également affectés.

Merci de votre compréhension.

07/24/2025

📢 Service Update – July 24, 2025 @ 11:00 AM

We’ve received confirmation from the Network Operations Center that our main fiber optic line was damaged due to a train derailment near Iroquois Falls. Unfortunately, our provider is currently unable to give us an estimated time of restoration. Due to the nature of the damage, repairs may take some time.

We sincerely apologize for this situation, which is entirely out of our control. This outage is not limited to Exolink—other providers are also affected.

Since Bell operates all the fiber infrastructure in the region, smaller providers like Exolink and Eastlink are dependent on their services and are currently at their mercy.

If you're in Kapuskasing and affected by this outage—regardless of which provider you’re with—we encourage you to file a complaint with the CCTS (Commission for Complaints for Telecom-television Services):
👉 https://www.ccts-cprst.ca/

Thank you for your patience and understanding. We’ll continue to share updates as they become available.

📢 Service Update July 24, 2025 @ 9:00 AM
Hello everyone, we are currently experiencing a service outage due to a loss of our main fiber connection. Our provider is actively investigating the issue.

We’ve also been informed that the cable infrastructure is down in the Kapuskasing area, which may be related.

We’ll keep you posted with any updates as soon as we have more information. Thank you for your patience!

An independent organization dedicated to resolving customer complaints about Canadian telecommunications and television service providers.

07/06/2025

We have lost our fiber uplink connection due to an ongoing power outage in Kapuskasing. Power is expected to be restored by approximately 5 pm, at which point service will be reconnected for all users. We are sorry for this inconvenience.

07/14/2023

We have lost our main fiber uplink around 16:00 today. We have switch to our backup link until our provider find the issue. Sorry for this inconvenience.

07/09/2023

We are making updates in the Kapuskasing Tower to accommodate the burst of traffic for this summer. The internet will be intermittent for the next hour or so and will be offline tonight between 2am to 4am. Have a great summer!