07/15/2025
Our staff are always greatful to have the help and support of the Downtown on Call (DOC) Team at our St. Paul Street depot. We truly appreciate the role the DOC Team plays in not only dealing with concerning issues but also in providing education and training on how best to resolve difficult situations. Thank you so much DOC Team for your compassion and presence in the downtown core of Kelowna!
If you’ve spent time in Downtown Kelowna, chances are you’ve seen the familiar red jackets of the Downtown On Call (DOC) Team), quietly working to keep our city core safe, clean, and welcoming for everyone.
But their role goes far beyond patrol.
Originally launched in 2002 as “Downtown Patrol,” this program began as a partnership with a local security firm to help businesses manage street-level concerns. By 2008, the Downtown Kelowna Association took the reins and officially created its own DOC Team to better reflect its values of community care and connection.
Today, the DOC Team operates 7 days a week, from 7:00AM to 10:00PM, covering a 42-block radius in the heart of Downtown. Their work includes:
Safe Walk escorts for staff, shoppers, and visitors
Bank drop escorts for businesses
On-site support with loitering or aggressive behaviour
Removal of unwanted individuals from private property
Drug paraphernalia and needle pickup
Daily wellness checks and respectful engagement with the vulnerable population
Education for businesses on de-escalation and harm reduction
They also perform regular patrols of parks, laneways, and public spaces, building trust with those in need while acting as a liaison between business owners, social services, and the RCMP.
The DOC Team doesn’t just “deal with issues,” they lead with compassion, training, and presence, helping to create a safer and more connected community.
Need support?
📞 Call the DOC Team at 250.470.9058 (non-emergencies)
🚨 For emergencies, always call 911
Let’s hear it for the red jackets keeping Downtown Kelowna safe, every single day.
