Round Table Strategies, People-Centred Workplace Systems

Round Table Strategies, People-Centred Workplace Systems Bring everyone to the table with quick, affordable, and sustainable systems that transform frontline

As a people-centred workplace strategist, I work with managers to transform their teams into customer service rock stars. Success for service-driven businesses depends on the competence of the people engaging with customers the most. However, managers are often already treading water and don't have the capacity to take on major initiatives around employee support. I take that pressure off their pl

ate, develop systems that bring out the best in frontline teams and demonstrate how to quickly, affordably, and sustainably implement them.

I've been watching Disney+'s "She-Hulk, Attorney at Law" and loving it. And so far, this week's episode, "The Retreat," ...
09/30/2022

I've been watching Disney+'s "She-Hulk, Attorney at Law" and loving it. And so far, this week's episode, "The Retreat," has been my favourite by a landslide. Let me explain why, plus what we can learn from Emil’s business philosophy.

Have you been watching Disney+’s She-Hulk, Attorney at Law? I’ve been watching the show and I love it. So when this week’s episode, “The Retreat,” dropped on Thursday,…

I was 14 years old when I got my first job at McDonald's.McDonald's invested time (and therefore money) into a barely-te...
09/22/2022

I was 14 years old when I got my first job at McDonald's.

McDonald's invested time (and therefore money) into a barely-teenaged me. In return, they got a confident team member with clear expectations of her roles and responsibilities.

Let's talk about what we can learn from McDonald's onboarding philosophy and how to implement your own strategies around optimization, training and service excellence.

As a business leader, what your customers think (and, more importantly, say) about you is critical to the long-term success of your organization. But by focusing narrowly on strategies to improve c…

Here’s What I’m Reading today:From Quiet Quitting to Family Business, with some of my recent favourite articles, curated...
09/19/2022

Here’s What I’m Reading today:
From Quiet Quitting to Family Business, with some of my recent favourite articles, curated specifically to take service-driven teams to the next level!

As a business leader, what your customers think (and, more importantly, say) about you is critical to the long-term success of your organization. But by focusing narrowly on strategies to improve c…

As a business leader, what your customers think (and, more importantly, say) about you is critical to the long-term succ...
04/06/2022

As a business leader, what your customers think (and, more importantly, say) about you is critical to the long-term success of your organization. But by focusing narrowly on strategies to improve customer experience, could you be missing the big picture?

As a business leader, what your customers think (and, more importantly, say) about you is critical to the long-term success of your organization. But by focusing narrowly on strategies to improve c…

As a leader, it is your responsibility to create a workplace where customer service excellence is standard. By making th...
04/01/2022

As a leader, it is your responsibility to create a workplace where customer service excellence is standard. By making thoughtful, people-centric choices regarding your staff and customers, the actions you take today could instantly bear fruit.

Visit the post for more.

No matter the state of your situation, whether it's a lacklustre team culture, inconsistent training methods, or a gap i...
03/31/2022

No matter the state of your situation, whether it's a lacklustre team culture, inconsistent training methods, or a gap in customer expectations, chances are you can start making immediate impacts with the resources already around you.

Visit the post for more.

When it comes to achieving your business goals, your frontline team is your most valuable asset. A people-centred workpl...
03/30/2022

When it comes to achieving your business goals, your frontline team is your most valuable asset. A people-centred workplace understands that when you effectively address the needs and behaviours of your people, profits will follow.

When it comes to achieving your business goals, your frontline team is your most valuable asset. A people-centred workplace understands that when you effectively address the needs and behaviours of…

In an age of information overload, prepared businesses know how to use storytelling as a sales tool, connecting with the...
03/29/2022

In an age of information overload, prepared businesses know how to use storytelling as a sales tool, connecting with the right customers and keeping them returning again and again. It could even change their life!

In an age of information overload, prepared businesses know how to use storytelling as a sales tool, connecting with the right customers and keeping them returning again and again. This business wa…

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