06/23/2026
Artificial intelligence (AI) is becoming more common in the workplace and it’s easy to see why. It can quickly summarize information and help with everyday tasks. In fact, many employers are actively encouraging employees to improve efficiency by using AI tools. However, a concerning trend is emerging: employers and HR professionals are increasingly turning to general-purpose large language model (LLM) tools, such as ChatGPT and Microsoft Copilot, for critical payroll and compliance guidance.
While these tools can summarize information at impressive speed, the National Payroll Institute is observing a rise in requests from its members to verify AI-generated answers. While AI can provide a useful starting point, incorrect or incomplete information may still result in costly and avoidable errors if the technology is relied on too heavily without professional review.
Payroll is not a collection of abstract facts.
Artificial intelligence (AI) is becoming more common in the workplace and it’s easy to see why. It can quickly summarize information and help with everyday ta