Solve The Culture Puzzle

Solve The Culture Puzzle Cross Cultural Communication training and consulting. Working with diverse workforces, understandin Cross cultural communication, training and speaking.

We work with you to help you understand diverse cultures and drive results. Whether working internationally or right here at home with a diverse team, let us help you save time and money by understanding cultural differences. Whether it's a quick 3-hour session, a one-day training program or a keynote session, we show you how to understand the people you work with and drive results now!

Cross Cultural Leaders in the Post-Pandemic WorldForbes has an interesting look at how cross-cultural teams have been im...
02/22/2022

Cross Cultural Leaders in the Post-Pandemic World

Forbes has an interesting look at how cross-cultural teams have been impacted by remote work. What used to seem daunting has become more commonplace. The question still remains though - are we doing this right? Do your people understand the different value systems at play when dealing with coworkers from different cultural backgrounds?

If business leaders want to embrace the globalization opportunity that the current remote work revolution provides, they need to tailor their leadership approach to suit the needs of a culturally diverse team.

11/23/2017

Here's a fabulous video detailing different communication styles for leaders in North America compared to Chinese Asia. Watch this and let me know what you think!

11/09/2017

New blog post up at Solvetheculturepuzzle.com

Let me know what you think!

Take a quick look! http://solvetheculturepuzzle.com/blog/

In a training session a while back, someone asked me if the study of cross cultural communication wasn't just an exercise in cultural relativism. 

07/16/2017

There is a war for talent out there these days, and it's only going to get more intense.

I'm sure a lot of you have seen the study published way back in 1997 and updated after the whole dot-com business unsettled the markets in the early 2000s. The thesis of the work remains the same - it's talent, people who lead effectively, that is the single most difficult resource any business has to maintain, find, recruit and select.

Few people would argue that point.

Here's a newer wrinkle - that talent, that current or future leader, has to not only be effective now, working with people from a similar cultural background, but also has to be effective in the future, when teams may be scattered across six different countries, when the workforce is comprised of a variety of different cultural backgrounds, and when one common language may be harder to find.

The war for talent, as any HR professional will tell you, takes up a lot of room in the harried mind of any succession planner, or senior leader looking at mentoring, or any owner of a small business hoping to grow.

How do you select, train, retain and stimulate great teams? How do you facilitate the building of real relationships between those who lead and those who are lead?

As the Canadian, American, Western European work forces become more diverse, as customers are created in newer areas, solid working relationships become more and more important - and cross cultural communication is a huge part of that.

Think about this idea this week if you will - how does a leader in Calgary, Alberta motivate, help gel together, mentor and support a team of employees from the Philippines, Mexico, Poland and India?

Does one management style work the same for all employees?

What about employees from Korea, Japan and Thailand working with employees from Texas and Saltillo, Mexico?

Do they all want the same thing from their leader?

What do you think? How do you deal with a team of great employees from such different backgrounds?

What's the leader's job in this case?

04/19/2017

Just got back from a terrific training trip in Alabama and Tennessee. Worked with great leaders in the intensely competitive world of automotive. Saw lots of spirit, humour and teamwork. The good ol' US of A still has a lot to offer the world culturally. And one of the things I keep noticing about the south is how dramatically race relations have changed.

Let me go out on a bit of a limb here. The majority of professional media types don't tell you this. They won't say what I will say here. But I don't work in the media, and I'm not in the business of scaring people for a living.

So what am I talking about when I say the relative importance of race has diminished is quite simple. It's based on observation, and yes, I may be a little biased, but I'll explain what I'm thinking.

There really are two competing narratives on this issue. The first one says race relations have never been worse, and people will point to specific events to substantiate this. God knows if you want to see that, the 24-hr news cycle will ensure you get more than enough of it.

That sells. Always has. But is it the whole story?

The other narrative says something a little different. This second narrative is a bit more optimistic.

Only two generations have passed since the American south was legally integrated, but de facto segregated. Two generations later, almost no time really, in the grand scheme of things, I see male and female, black, white, asian and hispanic employees all working together towards a common goal every time I run training courses in automotive, or any production industry for that matter, down south.

What's the unavoidable lesson for me every time I'm in Alabama, Oklahoma, Texas, Georgia or South Carolina? Culture can change for the better. It can change quickly. Humans have great capacity for growth. When there's work to do, I truly believe your average person doesn't care what colour his or her co-worker may be. They only care about how well they can work together to get something done. In the crazy world of automotive, you are frequently judged, and sometimes judged quite harshly.

But when you are judged it has nothing to do with appearance. It has everything to do with your impact on your team and its success.

Big picture, what's my take away lesson? Simple.

Keep people busy, keep them employed, and things can change for the better. Every man and woman, regardless of colour, wants to earn a decent living, feel respected and go home at the end of the day to a family who loves them. This central core of the American experience remains a powerful, motivating force.

Here is where we find one of the more positive aspects of American capitalism. The profit motive, backed by good HR policies, the possibility of promotion, the sense of shared struggle, bonus, incentives - all these things make shared success rewarding. As a result, it becomes quite obvious that you put whatever prejudices you may have behind you, because that's the only way to survive in a competitive industry when you have to supply the right amount of parts to the right customer with the right quality metrics at the right time.

There's no time to do anything differently! As a result, success comes, and teamwork is naturally rewarded. Friction between demographic groups gets in the way of that, ergo, it doesn't happen.

On the other hand, what's my takeaway lesson regarding what not to do? Simple as well:

Stir the pot, convince people they're victims, continuously teach children to look for differences between demographic groups, convince people they're oppressed and you'll get a very different outcome. Anger, division, friction and conflict. And a never-ending litany of professional victims, lawsuits, protests and strikes.

The question is - which of those two narratives helps you more? Which helps the country more? Which one is sustainable?

What am I really talking about? Culture, of course.

Culture is a so very, very important. It impacts how we view the world and what we believe normal behaviour to be.

The colour of your skin in 2017, less so.

That's my two cents. Call me an optimist. I don't care. Things are better in the American south than they were when my parents were my age. And I'm sure they'll be better still when my kids reach my age.

I feel this imperfect world slowly but surely gets better each year. Culture here in the West quite predictably improves, evolves and gets a bit better with each generation. Sometimes slowly, sometimes at breakneck speed. This particular aspect of American culture seems to be evolving quite well, in spite of what the news reports would have you believe. Don't think I'm right? Go work in a busy, competitive industry like automotive. Look around at what happens when you put people under pressure, give them tight deadlines, and ask them to produce. They'll surprise you every time with what's possible.

And the south keeps surprising me too.

And that's enough to keep me optimistic.

01/15/2017

Wanted to post this recent interview that I did with Empire Broadcasting Group out of New York. It's a quick interview, but goes right to the point of what we do in Cross Cultural Communication - hope you get more of a feel for what I do and why I do it at Solve The Culture Puzzle. Sit back, enjoy the interview, and let me know what you think!

http://empirebroadcastinggroup.com/ted-bezner-1-09-17-business-coach/

I have done a lot of cross cultural work in the automotive sector over the years.  It's always a dynamic place and as we...
01/06/2017

I have done a lot of cross cultural work in the automotive sector over the years. It's always a dynamic place and as we've all observed, Mexico's middle class is rapidly expanding, partly due to all the automotive growth in the hinterland, not just up north near the border. San Luis Potosi has seen huge growth in the last six years, but now, this?

What does this mean for intercultural work across Canada, the U.S. and Mexico? The beginning of a trend?

We live in interesting times, and they're about to get even more interesting....

http://www.reuters.com/article/us-ford-mexico-idUSKBN14N1EO

Ford Motor Co (F.N) said Tuesday it will cancel a planned $1.6 billion factory in Mexico and invest $700 million at a Michigan factory, after President-elect Donald Trump had harshly criticized the Mexico investment plan.

The former ambassador of Poland in India nails this explanation of why Cross Cultural Communication is so important and ...
11/23/2016

The former ambassador of Poland in India nails this explanation of why Cross Cultural Communication is so important and he's a big proponent of training courses like Solve the Culture Puzzle!

https://www.youtube.com/watch?v=jn21uJyRqE4

Prof. Piotr Kłodkowski (Rector of the Tischner European University, former Ambassador of the Republic of Poland in India) about importance of the cross-cultu...

11/02/2016

A quick overview of the courses we offer - whatever you need, we've got it for understanding cultural differences and saving time and money!

http://solvetheculturepuzzle.com/courses.html

Courses - Cross Cultural Communication Training, True Colors and Train-The-Trainer

10/15/2016

So is diversity training the same as Cross Cultural Communication training? Well, as I state in this blog post, there's some overlap, but there's definitely some differences too!

http://solvetheculturepuzzle.com/blog/

So in a recent Solve the Culture Puzzle! cross cultural communication training session I was running with a group of senior leaders, CEOs and owners, the question came up:

Another good example of the importance of cross cultural communication training- Audi ensures that their future Mexican ...
10/14/2016

Another good example of the importance of cross cultural communication training- Audi ensures that their future Mexican leadership understands not just German, but German culture - and I'm sure the investment will pay off!

http://blogs.wsj.com/corporate-intelligence/2015/03/17/in-germany-mexican-workers-learn-audis-ways/

Hundreds of Mexican auto workers have come to Ingolstadt, Germany, the headquarters of Audi AG, to learn its way of building cars. When they return to San Jose Chiapa in south-central Mexico, it will be up to them to ensure that Audi’s $1.3 billion bet on building its Q5 SUV in Mexico pays off.

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