Retail Rehab

11/06/2022

We're heading into the holidays and the simple question is:

IS YOUR STAFF "RETAIL READY"? Because if they're not, it's going to be a brutal holiday season.

Check what applies:

1. Your staff is highly motivated, trained and empowered to make important decisions in your absence, because

2. You trust your employees implicitly, because

3. There is great rapport, respect and
communication among employees, management and owners because of the incredible business culture you have created, meaning,

4. EVERY employee ALWAYS brings a positivity and enthusiasm to their position every day that is not only infectious, but is great for business.

If you checked all four, congratulations; from a staffing perspective, you are well prepared!

If you did not, your business culture could be the problem. Please keep reading.

According to Jim Rohn, author of the book Good to Great, "nothing kills process faster than culture". In other words, it doesn't matter how slick your brick and mortar is, if your staff is miserable, they will kill your business. And that's a guarantee.

So what do you do? Take action now and
contact Retail Rehab for a free assessment (DM, or text at 519-282-5150)

The assessment? Just remember that I'm not selling you anything. I'm just asking questions about your organization, and If you decide you would like to make some positive changes based on that conversation, then I'm more than happy discuss options with you.

Make Q4 shine and take some stress out of this holiday season by letting Retail Rehab help you align your organizational culture and take your business to the next level!

12/04/2019

With the Christmas Shoppingd2 l90 season in full swing, how satisfied are you with the pernov 9$5 formance of your staff? Are they motivated, empowered and service-oriented? Are they going the extra mile to build customer loyalty and a raving fan-base? Do they have the tools to compete and conquer the online retailers?
If you answered YES to those questions, CONGRATULATIONS - you have built a high-performance team who take pride and ownership in their work; take a moment and enjoy the fruits of your labor (but not too long, your business is like a baby and requires all of your attention!).
If this Christmas Season is not going according to Hoyle, and you're not seeing the numbers you'd like, call or email Retail Rehab at 519-282-5150 / [email protected] for your free consultation.

Remember, "Don't blame them if you don't train them!" ©

Retail Rehab: Taking your business from Good to Great! (Jim Rohn)

10/02/2019

Employee Performance Issues?
According to the Harvard Business Review, employee performance issues typically occur for one of the following reasons:

1. They don't know what to do.
2. They think they're already doing it.
3. They don't know how to do it.
4. They don't know why they're doing it.

When Amazon is your main retail competitor, availability of product and customer service are your edge and are therefore imperative to the survival and growthl of your business.

Employee performance problems? Find out where the hole is and plug it!
Remember, "Don't blame them if you don't train them!"

Retail Rehab

08/17/2019

Four causes of poor employee performance:
1. They don't know what to do.
2. They don't know how to do it.
3. They don't know why they're doing it
4. They think they're already doing it.

Remember, "Don't blame them if you don't train them."

07/20/2019

Coming Soon! RR has been inundated with requests for systems analyses, corporate culture evaluations, and human capital assessments, on top of our regular classes and b-to-b coaching for success sessions. THANK YOU to all for your submissions - we are proud and honored to be your retail-ready specialists! Stay tuned - I PROMISE to make time to complete this site to show the rest of the world (those who are unfamiliar with Retail Rehab) how to transform your brick-and-mortar from SURVIVING to THRIVING (did someone say Amazon?? Ouch!) through our intensive 2 day courses. Can't wait??? Email Roger Taylor at [email protected] for more information.

11/21/2018

Make Customer Service Your Most Valuable Asset This Holiday Season -

Top 10 tips on the best ways to help customers this holiday season

11/17/2018

As a retail business owner, can you confidently say that your staff Retail Ready? With a looming downward trend in spending, competition for the consumer's dollar will be fierce. Who will win? The company that knows how to take the customer's retail experience to an unsurpassed level of service excellence, that's who.

If that describes your organization, welcome to the Winner's Circle!

If you WANT that to be your organization, call Retail Rehab today. Home of the Service Champions - Striving to be the Best of the Best ~ Dantotsu! ©

Falling Home Prices Mean Canadians Will Feel Poorer. That Could Be Bad For The Economy

11/01/2018

Welcome to Retail Rehab - Home of the most difficult yet effective and sustainable retail training courses in North America. At Retail Rehab, Maximizing Human Capital & Increasing Your Bottom Line is Guaranteed.
Founded in Las Vegas, NV in 2001, Retail Rehab is built on two simple philosophies. The first is, "We Lead People, We Manage Things" and the second, "There is an 'I' in Team."

This is a tough course, and, frankly, it may not be for everyone. At Retail Rehab (RR) there is no bookwork or homework, and there are no Power Point presentations outlining 'How to Motivate Your Employees' (* Key business insight: You cannot motivate an unmotivated employee - cut your losses and free up their future now).

Using a dynamic, interactive approach, RR challenges students out of their comfort zones, because we know this is where the most impactful learning takes place. By actively participating in a series of progressively challenging processes (each designed to replicate 'real world' situations), students quickly identify their own strengths and weaknesses. We, at RR, partner with each student to actively work on eliminating those weak areas, and empower them to take their strengths to a new level. The outcome of this process is that students uncover strengths they weren't even aware they had, at least consciously, and now the benefit is they can start to use these skills more frequently and more effectively as the occasions arise. The benefit is that the students can begin to use these new skills right away.

People leave this training completely regrouped, with the biggest feeling of self-confidence, clarity in thinking, and a renewed passion for the business, unlike anything they have ever experienced in their entire lives.

10/23/2018

Thank you for visiting! Even though we're under construction, please feel free to contact me regarding our services, accreditation, client reviews and more!
My Best,
Roger Taylor Brough
President & CEO
519-282-5150
[email protected]