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🔴 Day 1 in Istanbul continued with six sessions on the issues shaping airport experience today—from traveller stress and...
09/02/2026

🔴 Day 1 in Istanbul continued with six sessions on the issues shaping airport experience today—from traveller stress and seamless transfers to airport culture and employee performance.

Here are the afternoon highlights:

Session 4: The Road to Customer Experience Excellence — Bahrain International Airport's Level 5 Journey
• Antoine Rostworowski, Senior Vice President & Chief Strategy Officer, ACI World
• Salem AlMutawa - (GEMBA) - ACES, Director, Airport Terminal Operations & CX, Bahrain International Airport

Session 5: Strategies to Reduce Travelers Stress
• Mira Al-Hmoud, Director of Strategic Initiatives & Business Development, Plaza Premium Group(Moderator)
• RJ Steenstra, President and CEO, Toronto Port Authority
• Jessica Diktonius, SVP, Communications, Marketing and Sustainability, Finavia

Session 6: Transforming the Transfer Passenger Experience
• Marije Teerling (PhD), NACO, Netherlands Airport Consultants
• Jost Lammers, President & CEO, Munich Airport
• Aletta von Massenbach, BER - Berlin Brandenburg Airport / Flughafen Berlin
• Pradeep Panicker, Delhi Airport

Session 7: Global Traveller Survey Insights — The Rise of Seamless Airport Journeys
• Gaurav Gupta, Senior Vice President, Global Head of Sales, Travel & Transport, IDEMIA
• Dr. Reha ÇETİN, CIO, İGA İstanbul Airport

Session 8: Airport Culture in Action — Aligning People, Partners and Passenger Experience
• Pierre Charbonneau, Vice-President, Strategy Ex*****on, ACI World
• Ulrich Heppe, Chief Executive Officer, Flughafen Stuttgart

Session 9: People as Strategy — How Employee Experience Drives Airport Performance
• Abdulkerim Cay, CHRO, Turkish Airlines
• Yvonne Nana Afriyie Opare - Bsc. MBA. IAP, Managing Director, Ghana Airports Company Limited
• Selda Seçkinler, Chief Human Resources Officer, iGA Istanbul Airport
• Angela Gittens, Ambassador, Global ACI-ICAO Airport Management Professional Accreditation Programme (AMPAP)

🏆 A moment to celebrate outstanding leadership and performance in ACI Global Training.This year's Global Training Partne...
09/02/2026

🏆 A moment to celebrate outstanding leadership and performance in ACI Global Training.

This year's Global Training Partners Recognition Ceremony brought together organizations that play a key role in advancing training and development across the airport industry.

This year's recognized partners:

Etihad Aviation Training
İGA İstanbul Airport
Riyadh Airports
Airports Authority of Trinidad and Tobago
인천공항 Incheon Airport

Thank you to everyone recognized today for your continued partnership and commitment to airport training around the world.

🔴 A packed morning at the ACI World Airport Experience Summit 2026.Highlights from the sessions so far:Session 1: Design...
09/02/2026

🔴 A packed morning at the ACI World Airport Experience Summit 2026.

Highlights from the sessions so far:

Session 1: Designing Emotional Impact at Scale — Lessons From Cirque du Soleil Entertainment Group
• Florent Bayle-Labouré, Chief of Staff and Strategy, Cirque du Soleil

Session 2: Sustaining Excellence — Lessons from ASQ Top-Performing Airports
• Andy Smith, Director, Strategic Alliances, SITA (Moderator)
• Ramón Miró, President & CEO, Aeropuerto Internacional de Quito
• Ivan Bassato, Chief Aviation Officer, Rome Airports

Session 3: Human-Centered Travel — The Next Evolution of Airports
• Michael Bell, Senior Client Partner, Civil Aviation Practice, Korn Ferry (Moderator)
• Akihiko Tamura, Senior Executive Advisor, 成田空港 Narita Airport
• Selahattin Bilgen, CEO, İGA İstanbul Airport
• Jose Ricardo Hernández Larios, CEO, AERIS Holding Costa Rica
• Lormus Bundhoo, Chief Executive Officer, Airports of Mauritius Co Ltd.
• Joyce Carter, President and CEO, Halifax Stanfield

And in between sessions? The Lounge was buzzing, small-group chats on the topics delegates care about most. 💬

On to the afternoon.

🔴 The ACI World Airport Experience Summit 2026 is officially open. Today's Opening Plenary brought together government, ...
09/02/2026

🔴 The ACI World Airport Experience Summit 2026 is officially open.

Today's Opening Plenary brought together government, industry, and airport leadership to officially open the Summit.

Opening speakers:

• Abdulkadir URALOĞLU, Ministry of Transport and Infrastructure, Republic of Turkey
• Jost Lammers, President & CEO, Munich Airport
• Selahattin Bilgen, CEO, İGA İstanbul Airport
• Justin Erbacci, Director General, ACI World

“As global passenger traffic is forecast to nearly double over the next two decades, building and investing in new infrastructure remains essential. However, our future also relies on infusing those spaces with genuine hospitality,” said ACI World Director General Justin Erbacci.

Over 600 gathering across two days to shape a new chapter of human-centred travel and celebrate the world's best airports for customer experience.

Read the full release: https://lnkd.in/eChg5pxT

The doors are open. 🎉Tonight, we welcomed delegates from across the global airport community to the Welcome Cocktail and...
09/01/2026

The doors are open. 🎉

Tonight, we welcomed delegates from across the global airport community to the Welcome Cocktail and official opening of the Exhibition Hall at the ACI World Airport Experience Summit 2026.

Hosted by iGA Istanbul Airport, the Summit brings together the people leading airport customer and employee experience around the world.



İGA İstanbul Airport

Congratulations to today's Public Health & Safety Readiness Accreditation recipients. 🛡️This accreditation recognizes ai...
09/01/2026

Congratulations to today's Public Health & Safety Readiness Accreditation recipients. 🛡️

This accreditation recognizes airports demonstrating strong preparedness and resilience in public health and safety operations.

Africa
• Aéroport Felix Houphouet Boigny (Abidjan)
• مطار القاهرة الدولي - Cairo International Airport
• Aéroport International Blaise Diagne AIBD

Asia Pacific – Middle East
• Bahrain International Airport
• King Fahd International Airport
• Hong Kong International Airport 香港國際機場
• 인천공항 Incheon Airport
• Narita International Airport - 成田国際空港
• King Abdulaziz International Airport

Latin America and Caribbean
• SJO Aeropuerto Internacional Juan Santamaría
• José Joaquín de Olmedo International Airport (Aeropuerto de Guayaquil / TAGSA)

A landmark moment for accessibility at the ACI World Airport Experience Summit 2026. ♿🏆Congratulations to every airport ...
09/01/2026

A landmark moment for accessibility at the ACI World Airport Experience Summit 2026. ♿🏆

Congratulations to every airport recognized today with Accessibility Enhancement Accreditation — reflecting a genuine commitment to making air travel more inclusive for passengers with visible and invisible disabilities, across every region of the world.

Asia Pacific – Middle East
Level 1: Cluster 2
Level 2: Bahrain International Airport, Rajiv Gandhi International Airport
Level 3: Hong Kong International Airport, Incheon Airport, Kempegowda International Airport Bengaluru, Changi Airport

Europe
Level 1: Amsterdam Airport Schiphol, Budapest Airport, Dublin Airport, Göteborg Landvetter Airport, Munich Airport, Flughafen Wien - Vienna Airport
Level 3: Rome Airports

Latin America and Caribbean
Level 1: Aeropuerto Internacional Jose Joaquín Olmedo, Aeropuertos GAP, SJO Aeropuerto Internacional Juan Santamaría, Punta Cana Airport
Level 1 & 2: Aeropuertos Argentina
Level 2: Quito International

North America
Level 1: Halifax Stanfield International
Level 3:Toronto Pearson International

A full day dedicated to the people behind airport experience. Today's Talent & Growth Seminar brought senior HR and peop...
09/01/2026

A full day dedicated to the people behind airport experience.

Today's Talent & Growth Seminar brought senior HR and people leaders together for peer exchange, learning labs, and applied design, translating global workforce priorities into practical action.

Across the day, the conversation moved through:
🔹 Strategic HR priorities for the new airport era
🔹 Mapping the employee journey through times of change
🔹 Redesigning HR to enable innovation and growth

A big thank you to everyone who brought their time, insight, and energy to the room today.

Learning Lab Moderator: Diana Stancu Godet (Safe and Secure Skies)
Learning Lab Facilitators: David Studden (Etihad Aviation Training), Irem Bilensoy (İGA İstanbul Airport), Tracey Wright (Jacobs Solutions Inc.), Igor Stimac (Zagreb Airport Ltd.)
Speakers: Véronique Lescaut (ACI World), Selda Seçkinler Oba (iGA Istanbul Airport)

One day before the Summit, another year of the ASQ Forum.Today's Forum brought ASQ member airports together under one th...
09/01/2026

One day before the Summit, another year of the ASQ Forum.

Today's Forum brought ASQ member airports together under one theme: Airport Experience, the New Era — exploring how airports are using ASQ insights, measurement, and accreditation to elevate customer and employee experience.

A few highlights from the day:
🔹 The evolution of quality — from reactive monitoring to quality by design
🔹 Real-world case studies, including digitalisation at Fiumicino, JFK Terminal 4's roadmap for the future, and airport public health and safety resilience
🔹 A first look at insights from the 2026 Global Traveller Survey

Thank you to everyone who shared their strategies, challenges, and lessons learned with the ASQ community today.

Moderators
• Matthieu Deswarte, ACI World
• Christopher Birch, San Francisco International Airport (SFO)

Speakers
• Arison Rajasingam, ACI World
• Roberto Martín Davara, Aena
• Christina Iacovino, Toronto Pearson
• Roberto Formica, Rome Airports
• Roaya Ahmed, Bahrain International Airport
• Joseph Mouratoglou, ACI World
• Jeanette Zammit, Malta International Airport
• Belinda Jain, JFK International Air Terminal
• Pia Matkovits, Vienna International Airport (Flughafen Wien - Vienna Airport)
• Judith Serratos, Aeropuertos GAP
• Adam Pedersen, NACO, Netherlands Airport Consultants
• Gaurav Gupta, IDEMIA Public Security
• Valerie St-James, ACI World
• Okan Küfeci, Plaza Premium Group
• Yacine Kebe, Aéroport International Blaise Diagne AIBD

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