Evan Hoffman: the Conflict Doctor

12/30/2025

I was glad to learn that my article on De-escalating Confrontational Calls made CharityVillage’s Top 20 list this year!

Difficult conversations are a reality for many nonprofit and public-facing roles, and effective conflict de-escalation skills can make a real difference for staff wellbeing, client safety, and organizational culture.

I’m thankful to CharityVillage for helping get these ideas into the hands of people who need them most.

Handling confrontational calls can be challenging, especially when you are unprepared. Check out this top 20 article by Dr. Evan Hoffman, Professor in the Faculty of Management at Vancouver Island University, to learn how to navigate difficult work phone calls with tact.

Dr. Evan Hoffman provides key strategies for managing emotions, documentation, and conflict resolution. ⬇️

https://okt.to/ebBET6

12/30/2025

I had a fantastic time co-facilitating a Worldview Mapping and Communication Workshop recently! It was an absolute pleasure connecting with such a diverse and engaged group of people from across Vancouver Island whose varied backgrounds and experiences made the discussions truly enriching.

We offered fresh perspectives on navigating different worldviews and practical tools to bridge divides in the workplace: from curiosity and connection to celebrating differences and mindful communication, these skills can transform teams.