Contact Center Hiring . com

Name: Contact Center Hiring . com
Address: Nanaimo, BC, CA
Telephone: +12507600142

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Contact Center Hiring . com

We help Contact Centers drive their Revenue & Performance through superior hiring, training & retention solutions.

04/06/2022

Voice problems are bad for Customer Service Representatives (CSRs) – and bad for your business.

Read more by subscribing (for free) to the Contact Center Hiring Newsletter – for professionals interested in Thought Leadership & Best Practices for hiring & retaining better Call Center staff.

https://www.linkedin.com/pulse/its-smart-business-maintain-extend-vocal-fitness-your-david-filwood/?published=t

Working as a Customer Service Representative (CSR) in a Contact Center requires above average speech qualities. CSRs are your company’s ambassadors – the human voice of your Brand.

03/30/2022

The LEGO bricks hack is a ‘Silver Bullet’ – a foolproof way to hire better job fit staff for your Contact Center.

Read more by subscribing (for free) to the Contact Center Hiring Newsletter – for professionals interested in Thought Leadership & Best Practices for hiring & retaining better Call Center staff.

https://www.linkedin.com/pulse/use-lego-bricks-hack-hire-better-job-fit-call-center-staff-filwood/?published=t

The term ‘Silver Bullet’ refers to a straightforward solution perceived to have extreme effectiveness. The phrase typically appears with an expectation that the ‘Silver Bullet’ will easily cure a major problem.

03/23/2022

Voluntary quit rates are soaring for Work@Home Contact Center staff – and a significant majority of younger workers believe the 'Remote Work Revolution' has gone too far.

Read more by subscribing (for free) to the Contact Center Hiring Newsletter – for professionals interested in Thought Leadership & Best Practices for hiring & retaining better Call Center staff.

https://www.linkedin.com/pulse/nearly-23-younger-call-center-staff-fed-up-100-workhome-david-filwood/?published=t

When the Covid19 pandemic prompted companies to pivot their Customer Service Representatives (CSRs) from working onsite in Bricks & Mortar Contact Centers to virtual Work@Home positions – the average full time CSR was a young single 23 year old woman. Two years later – young CSRs have never been...

03/16/2022

Contact Center professionals know better than most the value of a human connection when people are stressed.

Read more by subscribing (for free) to the Contact Center Hiring Newsletter – for professionals interested in Thought Leadership & Best Practices for hiring & retaining better Call Center staff.

https://www.linkedin.com/pulse/call-centers-connecting-critical-aid-relocation-services-filwood/?published=t

Contact Centers provide critical infrastructure for people navigating a crisis – and they’re being mobilized to connect aid & relocation services to the people of Ukraine. As of March 14th – nearly 3 million people living in Ukraine have left the country to seek shelter from conflict – eithe...

03/10/2022

From Banking / Finance / Insurance – to Online Shopping / Technical Support / Airline Reservations / Take Out – nearly every Call Center has some type of dishonest Customer Service Representative (CSR) on staff.

Read more by subscribing (for free) to the Contact Center Hiring Newsletter – for professionals interested in Thought Leadership & Best Practices for hiring & retaining better Call Center staff.

https://www.linkedin.com/pulse/three-types-dishonest-call-center-representatives-david-filwood/?published=t

The overwhelming majority of Contact Centers are legitimate & law abiding businesses that employ responsible / trustworthy Customer Service Representatives (CSRs). However – from Banking / Finance / Insurance – to Online Shopping / Technical Support / Airline Reservations / Take Out – nearly e...

03/03/2022

The longer a Customer Service Representative (CSR) has been on the job – the more likely they’re overweight to obese.

Read more by subscribing (for free) to the Contact Center Hiring Newsletter – for professionals interested in Thought Leadership & Best Practices for hiring & retaining better Call Center staff.

https://www.linkedin.com/pulse/call-center-staff-obesity-unhealthy-weight-david-filwood/?published=t

To date in my Management & Consulting career I’ve been on site at over 100 government & diversified business Contact Centers across the USA & Canada – ranging in size from mega centers of 1,000 seats to as few as 5. The number of overweight to obese Customer Service Representatives (CSRs) I’ve...

02/23/2022

Performing as an actor on stage or film set – and working in a Call Center wearing a headset – have more in common than you may think.

Read more by subscribing (for free) to the Contact Center Hiring Newsletter – for professionals interested in Thought Leadership & Best Practices for hiring & retaining better Call Center staff.

https://www.linkedin.com/pulse/hire-creative-performers-build-terrific-tele-teams-david-filwood/?published=t

The three major cities with the largest chunk of opportunities for aspiring actors are Los Angeles CA / New York City NY / London UK. You’ll also find thousands of aspiring actors in Central Florida – Washington DC / Baltimore – Minneapolis / St.

02/16/2022

If you want to attract more applicants for your Customer Service Representative (CSR) positions – boost productivity – increase job satisfaction and employee retention – while decreasing absenteeism & ‘quick quits’ – then you’ve got to make sure your Contact Center has plenty of ‘Flex Appeal’.

Read more by subscribing (for free) to the Contact Center Hiring Newsletter – for professionals interested in Thought Leadership & Best Practices for hiring & retaining better Call Center staff.

https://www.linkedin.com/pulse/does-your-contact-center-have-flex-appeal-david-filwood/?published=t

Competition between employers for new Customer Service Representative (CSR) recruits is intense in today’s labor market. Too many Call Centers are chasing too few applicants.

02/09/2022

Helplines provide confidential high quality advice / support / information to the general public on many topics.

Charities and nonprofit organizations often have to make do operating their Helplines using older hand me down computers & telephone equipment – with Operators working in donated bare bones office space – sitting in well worn chairs – at second hand desks.

But even without the latest & greatest customer contact technologies or workspace – Helpline Operators excel at delivering the essential human connection of Empathy / Rapport / Trust.

Read more by subscribing (for free) to the Contact Center Hiring Newsletter – for professionals interested in Thought Leadership & Best Practices for hiring & retaining better Call Center staff.

https://www.linkedin.com/pulse/helpline-lessons-human-connection-contact-center-industry-filwood/?published=t

An often overlooked sector of the Contact Center Industry are the large national charities – as well as smaller local & specialist charities and nonprofit organizations – along with government and some businesses – who operate Helplines. Helplines provide confidential high quality advice / sup...

02/02/2022

Top tips for keeping more of your Work@Home Customer Service Representatives (CSRs) engaged with the job.

Read more by subscribing (for free) to the Contact Center Hiring Newsletter – for professionals interested in Thought Leadership & Best Practices for hiring & retaining better Call Center staff.

https://www.linkedin.com/pulse/how-keep-workhome-call-center-staff-engaged-job-david-filwood/?published=t

It’s coming up on two years since the Contact Center Industry took Covid19 pandemic preventative measures – pivoting to virtual Work@Home positions for their Customer Service Representatives (CSRs) – where most remain today. Work@Home CSRs have been coping with new working conditions – incre...

01/26/2022

Inclusion has become a priority for all types of organizations – and it’s widely known that Employee Experience (EX) fuels Customer Experience (CX) – yet far too many front office senior executives view & treat their back office Call Center Customer Service Representatives (CSRs) as ‘2nd Class Employees’.

Read more by subscribing (for free) to the Contact Center Hiring Newsletter – for professionals interested in Thought Leadership & Best Practices for hiring & retaining better Call Center staff.

https://www.linkedin.com/pulse/do-you-have-2nd-class-employee-contact-center-culture-david-filwood/?published=t

Drawing a small but steady audience – ‘Undercover Boss’ is a two time Emmy Award winning reality television series – that’s been on the air for 11 Seasons – following high level executives with hidden cameras – as they slip anonymously into the rank & file of their own organizations. T...

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Nanaimo, BC

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+12507600142

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