02/06/2026
🚚 “Free Delivery” vs. Otto’s Delivery — What’s the Difference?
We get this question all the time:
👉 “Why don’t you match the big box store’s free delivery?”
Short answer: we believe it’s done right—or not at all.
When a big box store says “free delivery”, what they usually mean is:
They drop the appliance in the room
They walk away
Installation is not included
Once they arrive, that’s when the surprises start:
Fill hoses
Dryer venting & clamps
Steam kits
Removal of old appliances
Stacking hardware
Pedestal mounting
Actual installation labor
None of that is included in “free.”
And now you’re stuck—because they’re already there, and sending them away isn’t really an option.
What Otto’s Does Differently:
✔ We explain everything before delivery day
✔ We bring the correct accessories
✔ We install, level, connect, stack, and mount properly
✔ We test the appliance before we leave
✔ We offer simple drop-off if that’s all you need
There’s a lot that goes into installing a washer & dryer properly—and the same goes for other appliances too.
So yes, sometimes “free delivery” is enough.
But if you want it installed correctly, safely, and without last-minute surprises, that’s the Otto’s difference.
📍 Done right. Every time.
