Silverblaze Solutions Inc.

06/12/2026

Manual utility processes often create problems long before they are formally addressed.

They show up in paper forms, delayed approvals, email back-and-forth, and disconnected workflows that slow teams down and make simple tasks harder for customers.

Behind the scenes, this creates operational drag. For customers, it can mean frustration, slower response times, and a less seamless experience.

That is why workflow improvement matters.

Digital forms and connected processes help utilities reduce friction, improve visibility, and move work forward more efficiently across teams.

Because better customer service often starts behind the scenes.

http://www.silverblaze.com/

06/11/2026

Join us in extending a huge "Welcome Back!" to Dan Mair as Silverblaze's Executive Vice President! 🎉

As a Silverblaze founding partner, Dan has over 25 years of experience in web technologies, software consulting for utilities, and successful implementations. He prides himself on building elegantly simple user experiences for complex technology solutions.

"Some journeys take you far from where you started — and then bring you right back to where you belong," says Dan. "I didn't come back out of nostalgia. I came back because of what this team has built, and because I believe the most exciting work is still ahead of us."

We are thrilled to have Dan back on the team where we can continue to build on our 25+ year legacy. The long-term vision is clear: to make Silverblaze the most trusted name in utility customer engagement.

Read the full release with Dan's statements on our website 👉https://www.silverblaze.com/news/dan-mair-returns-to-silverblaze-as-executive-vice-president-bringing-two-decades-of-vision-back-to-the-helm/

06/10/2026

Calling all Water Heroes to Booth 2839 at !

Silverblaze is proud to be an official exhibitor at , hosted by American Water Works Association. In less than two weeks, the Silverblaze team will be at Booth 2839 with the rest of the Harris Computer crew! Stop by to learn how the Harris suite of solutions can help you support your communities who rely on your essential water services.

See you in Washington!

06/08/2026

Billing efficiency is not just about sending invoices faster.

It is about what happens when real-time data and cloud integration reduce delays, improve accuracy, and make billing easier for both utilities and customers.

Legacy billing processes often create drag across the organisation, from slower billing cycles and manual corrections to disconnected customer communication. Modern utility billing solutions help change that by connecting usage data, billing operations, payments, and self-service in a more efficient way.

In Silverblaze’s latest blog, they break down how real-time data access and cloud-based delivery can help utilities improve billing performance, reduce friction, and support smoother day-to-day operations.

Read the full blog: How Utility Billing Solutions Improve Efficiency with Real-Time Data and Cloud Integration: https://www.silverblaze.com/blog/how-utility-billing-solutions-improve-efficiency-with-real-time-data-and-cloud-integration/

06/05/2026

3 signs your portal is still acting like a website

1. Customers can read, but not do
If users can view information but cannot take action, it is not true self-service.

2. Simple tasks still create friction
Payments, service requests, and account updates should not require extra steps or phone calls.

3. Communication is one-way
Modern portals should support alerts, usage visibility, and timely service communication, not just static updates.

A modern utility portal should do more than inform.
It should help customers take action.

If your portal only informs, it may be time to rethink engagement.

http://www.silverblaze.com/

06/03/2026

Where does customer portal ROI show up first?

Usually, not in a big headline number.
It shows up in the day-to-day improvements teams feel quite quickly.

Early signs of ROI often include:

🔹 fewer support enquiries
🔹 faster payments
🔹 less billing friction
🔹 higher self-service adoption
🔹 smoother internal processes

When customers can find answers, take action, and manage their accounts more easily, the pressure on service teams starts to ease too.

That is often where the value becomes visible first, in better efficiency, better customer interactions, and fewer avoidable bottlenecks.

A stronger portal does more than improve experience.
It helps utilities work smarter.
Which of these would make the biggest difference at your utility?

http://www.silverblaze.com/

05/29/2026

Your customer portal is not just for customers anymore.

It is also becoming an important part of compliance.

For utilities, the conversation around portals has shifted. Yes, they still play a major role in customer experience, but they also support a broader operational need: giving customers access to the information they need while helping utilities meet growing regulatory expectations.

That includes access to:

✔️ billing and usage data
✔️ service and account records
✔️ audit-friendly documentation
✔️ information linked to privacy, accessibility, and customer rights

Compliance and customer experience are no longer separate conversations. The strongest digital tools now support both.

That is why portal strategy deserves more attention than ever, not only as a service channel, but as part of a more resilient and accountable utility operation.

Read the full breakdown in Silverblaze’s compliance blog post: https://www.silverblaze.com/blog/customer-portals-to-meet-regulatory-compliance/

05/26/2026

What does a well-designed utility mobile app actually look like in action?

This quick walkthrough gives a look inside the Silverblaze mobile app and the features designed to make account management simpler for customers.

Inside the app, users can:

- pay bills
- view usage charts
- manage notifications
- report outages
- keep key account information in one place

The goal is not to overwhelm customers with options. It is to give them clear, useful tools they can access quickly and confidently.

Because when digital experiences feel intuitive, adoption follows.

Want to see it live?

Let’s connect at silverblaze.com

Silverblaze provides utility billing software to empower your customers and improve your ROI. Request a demo now!

05/21/2026

A strong mobile app should do more than look modern. It should make life easier for customers and support better utility engagement.

That is exactly what makes Alameda Municipal Power’s mobile app a standout example.

With Silverblaze, AMP delivered a mobile experience designed around customer convenience and everyday usability, including:

- expanded self-service capabilities
- smart meter data access
- instant push notifications
- streamlined payment options

This was not just a technology update. It was a partnership success built around what customers actually need from a utility app.

For utilities looking to improve digital engagement, AMP is a strong example of what is possible when mobile self-service is done well.

Ready to bring mobile self-service to your customers?

Request a demo at silverblaze.com