Missing Link Internet

Missing Link Internet MLI is a Fiber to the premise in Bluffton, Benalto, Eckville, Sylvan Lake, Gull Lake, Rimbey, & Pidherney's Business Park
Wireless in Counties of Red Deer, Pine Lake, Clearwater, Ponoka, Wetaskiwin, Lacombe & Stettler
Providing Internet, TV & Phone

Missing Link Internet is a WISP (Wireless Internet Service Provider) providing internet in the Ponoka, Lacombe,Camrose, and Wetaskiwin Counties. Using licensed and unlicensed frequencies to provide the speed you need. 1-855-8URLINK (1-855-887-5465) Locally owned and operated. [email protected]
Stop in at Rimbey TV for more info 403-843-2460 or Tantec in Ponoka 403-783-4000
Now unlimited !! Pack

age availability is dependent on signal quality. Custom & Commercial Packages available in select areas.
Fiber connections - Rimbey, Bluffton, Benalto, Sylvan lake, Gull Lake, Spruceview, and Rocky

๐—™๐—œ๐—•๐—ฅ๐—˜ ๐—™๐—”๐—–๐—ง๐—ฆ: ๐—–๐—ข๐— ๐— ๐—ข๐—ก ๐—ค๐—จ๐—˜๐—ฆ๐—ง๐—œ๐—ข๐—ก๐—ฆ, ๐—–๐—Ÿ๐—˜๐—”๐—ฅ๐—Ÿ๐—ฌ ๐—˜๐—ซ๐—ฃ๐—Ÿ๐—”๐—œ๐—ก๐—˜๐——Weโ€™ve seen a lot of good questions about how fibre internet works, how m...
07/17/2026

๐—™๐—œ๐—•๐—ฅ๐—˜ ๐—™๐—”๐—–๐—ง๐—ฆ: ๐—–๐—ข๐— ๐— ๐—ข๐—ก ๐—ค๐—จ๐—˜๐—ฆ๐—ง๐—œ๐—ข๐—ก๐—ฆ, ๐—–๐—Ÿ๐—˜๐—”๐—ฅ๐—Ÿ๐—ฌ ๐—˜๐—ซ๐—ฃ๐—Ÿ๐—”๐—œ๐—ก๐—˜๐——

Weโ€™ve seen a lot of good questions about how fibre internet works, how much capacity it has, how it compares with other options, and why construction can take so long.

Here are some helpful answers.

๐—›๐—ข๐—ช ๐—–๐—”๐—ก ๐—ข๐—ก๐—˜ ๐—™๐—œ๐—•๐—ฅ๐—˜ ๐—–๐—”๐—•๐—Ÿ๐—˜ ๐—ฆ๐—˜๐—ฅ๐—ฉ๐—˜ ๐—ฆ๐—ข ๐— ๐—”๐—ก๐—ฌ ๐—›๐—ข๐— ๐—˜๐—ฆ?

Fibre does not work like old copper telephone cable, where each customer needed their own pair of wires.

A single fibre strand can carry a tremendous amount of data and can serve a group of homes through fibre splitters located throughout the network. Each customer still receives their own fibre connection from the network to their property and has their own optical modem.

A fibre cable may also contain many individual strands. The number of strands in a cable does not directly represent the number of customers it can serve.

๐—ช๐—œ๐—Ÿ๐—Ÿ ๐—ง๐—›๐—˜ ๐—ฆ๐—˜๐—ฅ๐—ฉ๐—œ๐—–๐—˜ ๐—ฆ๐—Ÿ๐—ข๐—ช ๐——๐—ข๐—ช๐—ก ๐—ช๐—›๐—˜๐—ก ๐— ๐—ข๐—ฅ๐—˜ ๐—–๐—จ๐—ฆ๐—ง๐—ข๐— ๐—˜๐—ฅ๐—ฆ ๐—”๐—ฅ๐—˜ ๐—–๐—ข๐—ก๐—ก๐—˜๐—–๐—ง๐—˜๐——?

Modern fibre networks are specifically designed to serve many customers efficiently.

Each part of the network is planned around the number of homes being connected, the speeds being offered and the amount of capacity available.

We monitor network usage and can add equipment, activate additional fibre strands or divide customers into smaller groups as demand grows.

Adding customers does not automatically mean everyoneโ€™s service will become slow. Proper network design, available capacity and ongoing upgrades are what matter.

๐—ช๐—œ๐—Ÿ๐—Ÿ ๐—ง๐—›๐—˜ ๐—™๐—œ๐—•๐—ฅ๐—˜ ๐—•๐—˜๐—œ๐—ก๐—š ๐—œ๐—ก๐—ฆ๐—ง๐—”๐—Ÿ๐—Ÿ๐—˜๐—— ๐—ง๐—ข๐——๐—”๐—ฌ ๐—•๐—˜๐—–๐—ข๐— ๐—˜ ๐—ข๐—จ๐—ง๐——๐—”๐—ง๐—˜๐——?

The fibre cable itself has an enormous amount of potential capacity.

As technology improves, much of the network can be upgraded by replacing the electronic equipment connected to the fibre rather than digging up and replacing the buried cable.

The fibre being installed today is intended to support increasingly faster services for many years to come, including multi-gigabit speeds as those services become practical and necessary.

๐—ช๐—›๐—ฌ ๐—ช๐—ข๐—จ๐—Ÿ๐—— ๐—œ ๐—–๐—›๐—ข๐—ข๐—ฆ๐—˜ ๐—™๐—œ๐—•๐—ฅ๐—˜ ๐—ช๐—›๐—˜๐—ก ๐—ฆ๐—ง๐—”๐—ฅ๐—Ÿ๐—œ๐—ก๐—ž ๐— ๐—”๐—ฌ ๐—–๐—ข๐—ฆ๐—ง ๐—Ÿ๐—˜๐—ฆ๐—ฆ ๐—ง๐—ข ๐—œ๐—ก๐—ฆ๐—ง๐—”๐—Ÿ๐—Ÿ ๐—”๐—ก๐—— ๐—–๐—”๐—ก ๐—•๐—˜ ๐— ๐—ข๐—ฉ๐—˜๐——?

Starlink can be a useful option, especially where no wired service is available or where portability is important.

Fibre is permanent infrastructure built directly to the property. It provides very low latency, consistent performance, dependable capacity and a clear path to much higher speeds in the future.

For customers who work from home, operate a business, stream heavily, game online or rely on their connection every day, those qualities can be very important.

Having fibre connected or available may also make a property more attractive to future buyers.

The right choice depends on how and where the service will be used. Satellite service offers portability, while fibre provides a permanent connection built for long-term performance and growth.

๐—ช๐—›๐—˜๐—ก ๐—ช๐—œ๐—Ÿ๐—Ÿ ๐—ง๐—›๐—˜ ๐—™๐—œ๐—•๐—ฅ๐—˜ ๐—•๐—˜ ๐—ฅ๐—˜๐—”๐——๐—ฌ?

Building a new fibre network from scratch is a major construction project with many stages.

Depending on the area, the work may include:

โ€ข Engineering and route planning
โ€ข Utility approvals and permits
โ€ข Locating existing underground infrastructure
โ€ข Directional drilling, plowing
โ€ข Coordinating contractors, equipment and materials
โ€ข Installing cabinets, fibre cable and network equipment
โ€ข Building connections to the wider internet
โ€ข Splicing, testing and activating the network
โ€ข Installing the final fibre connection to each property

Weather, ground conditions, permit timelines, contractor availability and unexpected underground obstacles can all affect the schedule.

We begin collecting registrations early so we can see where service is wanted, plan construction routes, order materials and organize installations.

Registering early helps us build an accurate construction plan, but it does not always mean service can be activated immediately.

We know waiting can be frustrating, especially after signing up. Our goal is to provide realistic updates as each project moves through planning, construction and testing.

๐—™๐—ถ๐—ฏ๐—ฟ๐—ฒ ๐—ถ๐˜€ ๐—บ๐—ผ๐—ฟ๐—ฒ ๐˜๐—ต๐—ฎ๐—ป ๐—ฎ ๐—ณ๐—ฎ๐˜€๐˜๐—ฒ๐—ฟ ๐—ถ๐—ป๐˜๐—ฒ๐—ฟ๐—ป๐—ฒ๐˜ ๐—ฝ๐—ฎ๐—ฐ๐—ธ๐—ฎ๐—ด๐—ฒ. ๐—œ๐˜ ๐—ถ๐˜€ ๐—น๐—ผ๐—ป๐—ด-๐˜๐—ฒ๐—ฟ๐—บ ๐—ฐ๐—ผ๐—บ๐—บ๐˜‚๐—ป๐—ถ๐—ฐ๐—ฎ๐˜๐—ถ๐—ผ๐—ป๐˜€ ๐—ถ๐—ป๐—ณ๐—ฟ๐—ฎ๐˜€๐˜๐—ฟ๐˜‚๐—ฐ๐˜๐˜‚๐—ฟ๐—ฒ ๐—ฏ๐˜‚๐—ถ๐—น๐˜ ๐—ฑ๐—ถ๐—ฟ๐—ฒ๐—ฐ๐˜๐—น๐˜† ๐—ถ๐—ป๐˜๐—ผ ๐˜๐—ต๐—ฒ ๐—ฐ๐—ผ๐—บ๐—บ๐˜‚๐—ป๐—ถ๐˜๐˜†.

Have another question about how fibre works? Leave it below and weโ€™ll be happy to explain it.

07/10/2026

๐—ก๐—ฒ๐˜๐˜„๐—ผ๐—ฟ๐—ธ ๐—ข๐˜‚๐˜๐—ฎ๐—ด๐—ฒ ๐—™๐—ถ๐—ป๐—ฎ๐—น ๐—จ๐—ฝ๐—ฑ๐—ฎ๐˜๐—ฒ

Service has been restored across the network.

Our upstream provider has now confirmed that services have recovered following the construction-related fibre damage in downtown Edmonton. Their crews remain on site finalizing repairs and clearing the work area, but no further impact to Missing Link circuits is expected.

If your connection has not returned, please try rebooting your router. If you are still offline after that, please contact support.

Thank you for your patience through this outage. We know this was a long and frustrating disruption, and we appreciate everyoneโ€™s understanding while repairs were completed.

๐—ก๐—ฒ๐˜๐˜„๐—ผ๐—ฟ๐—ธ ๐—ข๐˜‚๐˜๐—ฎ๐—ด๐—ฒ ๐—จ๐—ฝ๐—ฑ๐—ฎ๐˜๐—ฒ - ๐—ฆ๐—ฒ๐—ฟ๐˜ƒ๐—ถ๐—ฐ๐—ฒ ๐—ฟ๐—ฒ๐˜€๐˜๐—ผ๐—ฟ๐—ฒ๐—ฑService has been restored across the network and connections should now be comin...
07/09/2026

๐—ก๐—ฒ๐˜๐˜„๐—ผ๐—ฟ๐—ธ ๐—ข๐˜‚๐˜๐—ฎ๐—ด๐—ฒ ๐—จ๐—ฝ๐—ฑ๐—ฎ๐˜๐—ฒ - ๐—ฆ๐—ฒ๐—ฟ๐˜ƒ๐—ถ๐—ฐ๐—ฒ ๐—ฟ๐—ฒ๐˜€๐˜๐—ผ๐—ฟ๐—ฒ๐—ฑ

Service has been restored across the network and connections should now be coming back online.

We have not yet received a formal restoration notice from our upstream provider, so we are continuing to monitor the network closely. Some customers may need to reboot their router or wireless equipment if their connection does not come back automatically.

Thank you for your patience through this outage. We know this was a long and frustrating one.

07/09/2026

๐—ก๐—ฒ๐˜๐˜„๐—ผ๐—ฟ๐—ธ ๐—ข๐˜‚๐˜๐—ฎ๐—ด๐—ฒ ๐—จ๐—ฝ๐—ฑ๐—ฎ๐˜๐—ฒ:

We are still experiencing a widespread outage due to extensive construction-related damage affecting our upstream fibre provider.

The damaged fibre is located in downtown Edmonton, but it is part of the main connection that feeds internet service into our area. Multiple providers and utilities are impacted.

The providerโ€™s fibre crews are still working at the final splice location. They are currently splicing a large fibre cable, with additional fibre cables still needing to be completed afterward. Due to the size of the repair and the number of providers working in the same confined area, the provider has advised that restoration will still take more time.

There is currently no confirmed restoration time.

We have enabled as many backup links as possible to restore service to as much of the network as we can. Any restored connections may run at reduced capacity until the primary fibre connection is fully repaired.

The next provider update is expected around **11:30 AM**, unless there is a major change before then. We will continue posting updates as soon as we receive meaningful information.

07/09/2026

Network Outage Update

Update:

We are still experiencing a widespread outage due to extensive construction-related damage affecting our upstream fibre provider.

The damaged fibre is located in downtown Edmonton, but it is part of the main connection that feeds internet service into our area. Multiple providers and utilities are impacted.

The provider now has multiple fibre crews working at the final splice location at the front of the building. One crew has started splicing, while another crew is preparing several large fibre cables for splicing. Because of the large amount of fibre involved and multiple providers working in a confined space, the repair is still expected to take some time.

There is currently no confirmed restoration time.

We have enabled as many backup links as possible to restore service to as much of the network as we can. Any restored connections may run at reduced capacity until the primary fibre connection is fully repaired.

The next provider update is expected around 9:30 AM, unless there is a major change before then. We will continue posting updates as soon as we receive meaningful information.

07/09/2026

Network Outage Update

We are still experiencing a widespread outage due to extensive construction-related damage affecting our upstream fibre provider.

The damaged fibre is located in downtown Edmonton, but it is part of the main connection that feeds internet service into our area. Multiple providers and utilities are impacted.

The latest provider update says splicing has been completed at the rear of the building and in the basement, while crews continue working on the final fibre splice location at the front of the site.

Once splicing begins at this final location, services are expected to begin gradually recovering. A revised estimated restoration time has still not been provided.

We have enabled as many backup links as possible to restore service to as much of the network as we can. Any restored connections may run at reduced capacity until the primary fibre connection is fully repaired.

The next provider update is expected around 7:30 AM, unless there is a major change before then. We will continue posting updates as soon as we receive meaningful information.

07/09/2026

๐—ก๐—ฒ๐˜๐˜„๐—ผ๐—ฟ๐—ธ ๐—ข๐˜‚๐˜๐—ฎ๐—ด๐—ฒ ๐—จ๐—ฝ๐—ฑ๐—ฎ๐˜๐—ฒ
We are still experiencing a widespread outage due to extensive construction-related damage affecting our upstream fibre provider.
The damaged fibre is located in downtown Edmonton, but it is part of the main connection that feeds internet service into our area. Multiple providers and utilities are impacted.
The provider has advised that the damage is more extensive than initially hoped. Crews found that part of the cable is missing internal fibre tubes, so they now need to install a new fibre splice closure and run a new 144-count fibre cable from the manhole into the building.
Crews are also sharing the workspace with other impacted carriers, which is slowing progress.
The current early estimated time of repair is 5am Thursday morning, but this is still an estimate and may change.
We have enabled as many backup links as possible to restore service to as much of the network as we can. Any restored connections may run at reduced capacity until the primary fibre connection is repaired.

07/08/2026

๐—ก๐—ฒ๐˜๐˜„๐—ผ๐—ฟ๐—ธ ๐—ข๐˜‚๐˜๐—ฎ๐—ด๐—ฒ ๐—จ๐—ฝ๐—ฑ๐—ฎ๐˜๐—ฒ
We are still experiencing a widespread outage due to extensive construction-related damage affecting our upstream fibre provider.

The damaged fibre is located in downtown Edmonton, but it is part of the main connection that feeds internet service into our area. Multiple providers and utilities are impacted.

The provider has advised that the damage is more extensive than initially hoped. Crews found that part of the cable is missing internal fibre tubes, so they now need to install a new fibre splice closure and run a new 144-count fibre cable from the manhole into the building.

Crews are also sharing the workspace with other impacted carriers, which is slowing progress.

The current early estimated time of repair is midnight tonight, but this is still an early estimate and may change.

We have enabled as many backup links as possible to restore service to as much of the network as we can. Any restored connections may run at reduced capacity until the primary fibre connection is repaired.

The next provider update is expected around 7:00 PM, unless there is a major change before then. We will continue posting updates as soon as we receive meaningful information.

07/08/2026

๐—ก๐—ฒ๐˜๐˜„๐—ผ๐—ฟ๐—ธ ๐—ข๐˜‚๐˜๐—ฎ๐—ด๐—ฒ ๐—จ๐—ฝ๐—ฑ๐—ฎ๐˜๐—ฒ:

We are still experiencing a widespread outage due to extensive construction-related damage affecting our upstream fibre provider.

The damaged fibre is located in downtown Edmonton, but it is part of the main connection that feeds internet service into our area. Multiple providers and utilities are impacted.

The providerโ€™s fibre crews remain on site and are working on a temporary restoration plan. Crews are currently checking nearby manholes and vaults to see if there is enough fibre slack available to build a temporary splice repair inside the affected building.

We have enabled as many backup links as possible to restore service to as much of the network as we can. Any restored connections may run at reduced capacity until the primary fibre connection is repaired.

There is still no confirmed estimated time of restoration.

The next provider update is expected around **4:00 PM**, unless there is a major change before then. We will continue posting updates as soon as we receive meaningful information.

07/08/2026

๐—ก๐—ฒ๐˜๐˜„๐—ผ๐—ฟ๐—ธ ๐—ข๐˜‚๐˜๐—ฎ๐—ด๐—ฒ ๐—จ๐—ฝ๐—ฑ๐—ฎ๐˜๐—ฒ

We are still experiencing a widespread outage due to extensive construction-related damage affecting our upstream fibre provider.

The damaged fibre is located in downtown Edmonton, but it is part of the main connection that feeds internet service into our area. Multiple providers and utilities are impacted.

The provider now has multiple fibre crews on site and is working on a restoration plan. Based on the latest update, the repair is extensive and may require new fibre to be pulled between splice points, along with a temporary fibre restoration.

We have enabled as many backup links as possible to restore service to as much of the network as we can while the fibre cut is being repaired. Any restored connections may run at reduced capacity until the primary fibre connection is back online.

There is still no confirmed estimated time of restoration.

The next provider update is expected around 12:00 PM, unless there is a major change before then. We will continue posting updates as soon as we receive meaningful information.

Address

Box 379 5031-50th Avenue
Rimbey, AB
T0C2J0

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