CloudChoice Inc.

12/31/2020

With the new year on the horizon, we wish that you embrace it with an open heart and go forward with faith, hope, and courage.

12/24/2020

May you and your family have a safe and happy Christmas that is full of making happy memories. Thank you for being our treasured customer.

12/09/2020

11/25/2020

May your table be filled with family and gratitude this season. Happy Thanksgiving!

11/16/2020

In an ITIL process, teams need to access reliable information to effectively implement services. Knowledge management process ensures the efficient transfer of that information to the right people at the right time.

Get started with the new knowledge base features from Freshservice. To know more, reach us.

CloudChoice is the trusted partner of Freshworks in North America.

11/05/2020

How efficiently are you keeping a tab on the loaned IT assets in your organization?

Are you able to fairly allocate assets? Avoid overbooking? Or, set reminders to collect the rented assets?

Using Freshservice, streamline and automate the complete asset loan process to increase productivity and effective planning.



Contact CloudChoice, your trusted partner to consult, implement, and support Freshdesk.
About Us: https://cloudchoice.ca/
More About Freshservice: https://freshservice.com

Cloud based ITSM software for your service desk ✓ Powerful IT help desk automation tool to manage incidents, assets and more ✓ Try Freshservice ITSM Software

11/03/2020

Omni channel customer service is the future

Customers expect to receive service from business on their preferred channels such as email, web, social media, or messaging apps etc. So, business are under immense pressure to manage all customer conversations over their preferred channel.

With the help of Omni channel service, business get customer insights, learn their behavior and make decisions on delivering better service.

Omni channel customer service benefits business in the following ways

Gain greater insights on customer
Increases the productivity of support team
Instant availability across multiple channels
Offering great experience to your customer
Using Freshdesk, manage and deliver from one unified interface and meet your customers on any channel at any time.

Contact CloudChoice, your trusted partner to consult, implement, and support Freshdesk.
About Us: https://cloudchoice.ca/
More About Freshdesk: https://freshdesk.com

10/29/2020

"About 67% of consumers are seeking resolutions for issues through Twitter, Facebook, and other social media networks."

Source: https://www.bigcommerce.com/blog/social-media-customer-service/ -is-social-media-customer-service

Is your helpdesk, Social Media Ready?

Learn about social media customer service and how it can help increase sales for your ecommerce store.

10/28/2020

A few reasons why ticketing software is better than email

1. Everything is logged at a centralized location
2. Easier to collaborate; More Transparency
3. Configure workflows
4. Automate repetitive task
5. Maintains continuity
6. Reports and Metrics

To increase customer satisfaction and improve customer engagements, you need ticketing software.

Contact CloudChoice, your trusted partner to consult, implement, and support Freshdesk.

About Us: https://cloudchoice.ca/
More About Freshdesk: https://freshdesk.com

08/26/2020

IT self-service must work better in the new normal

Or, to be more precise, IT self-service must work better for employees. Because this is the only way that it’ll work better for IT departments in terms of realizing the available supply-side benefits. The industry already knows two key common barriers to self-service adoption:

1. Failing to design self-service capabilities around employee wants and needs, including their ways of working
2. Insufficient marketing of the self-service capability – from what’s possible to how everyone benefits from its use.

Read more...

https://www.joetheitguy.com/what-the-new-normal-means-for-your-it-self-service-portal/

Consult with CloudChoice Inc. to help you design self-service capability to improve employee happiness and productivity.

Here Joe the IT Guy offers up fives ways to improve IT self-service to better support the 'new normal'. Take a look here.

08/25/2020

IMPORTANT NOTICE:

CURRENTLY, CLOUDCHOICE IS NOT HIRING.

Some fraudsters are using the name of CloudChoice to solicit job applications and require the job seekers / applicants to fill forms, by sending false e-mails.We request you to not respond to these emails.

Please also do not share original / scan / photocopies of your Identity proof documents, residential proof documents and educational certificates with these fraudsters, since there is a possibility of misuse of such documents by them.

We shall not accept any liability towards the representation made in any fraudulent communication or its consequences, and such fraudulent communication shall not be treated as any kind of offer or representation by Cloud Choice.

Beware of fraudsters spoofing cloudchoice domain id to send fraudulent emails/offers.