10/01/2026
Spent the day facilitating a Vision, Mission, Values & Standards of Practice workshop with a local healthcare team, and it was such a positive day.
We worked through what excellence looks like for their organization, the experience they want patients to have, the values that guide how they work together, and the practical standards that can help bring all of that to life across every point of the patient experience.
I always enjoy this kind of work because it gives teams the chance to step out of the day-to-day for a bit, have thoughtful conversations, and get really clear on what they want people to experience from their organization.
A really engaged and passionate group who already had a strong foundation to build on.
I also joked that I may need to come back in disguise as a secret shopper to see how those standards are holding up. š„ø Until next timeā¦