The Taylor Reach Group, Inc

The Taylor Reach Group, Inc Call and Contact Center consulting Strategic call and contact consulting. Offices in Toronto, Atlanta, New York, Sydney Australia.

Impacted 14,000+ agent positions globally. Services include: project based consulting, managed services, interium management, third party quality assurance, business plan reviews and opinions, location and equipment RFP/Q development and management.Improve Sales, Reduce Cost, Increase CSAT.

RT : Customers Wake Up on the Wrong Side of the Bed, Too http://ow.ly/ypmHY by
06/24/2014

RT : Customers Wake Up on the Wrong Side of the Bed, Too http://ow.ly/ypmHY by

You can be the most awesome person in the world and the customer you are trying to assist is still yelling and screaming at you, perhaps calling...

06/13/2014

folks 2 follow ->

RT : Faculty & Sessions for Convention to be posted SOON! http://ow.ly/txX30
02/12/2014

RT : Faculty & Sessions for Convention to be posted SOON! http://ow.ly/txX30

The Westin Diplomat Resort & Spa offers a refreshing way to unwind. Relax amidst beachfront surf and sand while you enjoy spectacular views of the...

RT : 6 Customer Service Amazement Tools (via ) http://ow.ly/nxQDP More tactics: http://ow.ly/nxQFd
08/02/2013

RT : 6 Customer Service Amazement Tools (via ) http://ow.ly/nxQDP More tactics: http://ow.ly/nxQFd

If you were to survey ten random people about who they thought the best customer service companies are, you would probably hear companies mentioned...

11/23/2011

In part 1 of this three part series we looked at the history of service service, the challenges organizations and customer face when trying to interact via self service, the most popular and preferred self service channels, costs and effectiveness and declining success rates. In this part we examine...

11/23/2011

Self Service – Of Cents & Sensibility Part 1 By: Colin Taylor A 1% improvement in customer satisfaction in utilities is worth 4.6% in market value growth so says Claes Fornell of the University of Michigan, producers of the American Customer Satisfaction Index. So if good service pays such high divi...

11/23/2011

Call Center Consultants, Contact Center Consultants, We will save or generate the equivalent of a 300% ROI within 6 months - Guaranteed.

07/14/2011

Y can't SM monitoring tolls like radian6, lithium and meltwater provide comparable pricing?Perhaps its not in their best interest -

05/05/2011

Outbound Calling, the Ugly Duckling of Call Centers or the key to Goose your center revenues? http://ow.ly/4Ob1R

Address

Toronto, ON
M1S3L1

Telephone

+14169798692

Website

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