Northbound Consulting Inc.

10/20/2026

📌 Tuesday Tip: The Most Dangerous Things You Don’t Know
There are three categories of knowledge:

You know what you know.
You know what you don’t know.
You don’t know what you don’t know!
That third one can be a real killer when you’re running a practice!

You know when you’re short-staffed, when cancellations are climbing, or when production is down. Those are problems you can see and tackle.

But what about the problems you don’t even recognize? The hidden inefficiencies, missed opportunities, management mistakes and lost profits that quietly eat away at your success?

It’s like something keeps biting you on the backside, but you can’t figure out what’s doing the biting!

You can’t fix a problem you don’t know exists.
That’s where experienced outside eyes, practical training and good consulting can make an enormous difference.

After all, the more you know, the better you can manage, the more your practice can prosper, and the less your backside gets bitten!

Visit our website for more management tips and articles.

There are three categories of knowledge: You know what you know. You know what you don’t know. You don’t know what you don’t know! That third one can be a real killer when you’re running a practice! You know when you’re short-staffed, when cancellations are climbing, or when production is ...

10/15/2026

Still sorting through resumes without finding the right person for your practice?

When you're already managing patients, staff and a full schedule, hiring can feel like one more job you don't have time for.

Join Northbound Consulting's FREE webinar, Your Hiring Playbook: 10 Power Moves to Find Your Ideal Candidate.

Thursday, October 22, 2026 at 7:30 p.m. Eastern Time.

Learn practical steps to:
- Attract stronger applicants
- Interview with confidence
- Make better hiring decisions

Built for healthcare practice owners who want a clearer approach to finding their next team member.

Stay until the end for a FREE exclusive giveaway!

Reserve your seat:
https://northboundconsulting.ca/webinar-your-hiring-playbook/

10/15/2026

What do patients and clients see, hear and experience when they visit? From the first phone call to the welcome at reception, those details are part of your marketing.

Our FREE Internal Marketing Plan includes practical guidance and checklists for:
✓ First impressions and practice presentation
✓ Telephone etiquette and patient communication
✓ Referral routines
Choose a few improvements your team can put into action.
Get your free copy:
https://northboundconsulting.ca/internal-marketing-plan/

10/13/2026

Not enough new patients?
Our complimentary Practice Analysis helps healthcare practice owners uncover barriers to growth, improve efficiency, and identify opportunities for greater profitability.

https://northboundconsulting.ca/practice-analysis-for-owners

10/13/2026

📌NBC Tuesday Tip: How Good Is Your Patient Service?

Most practice owners believe their patients receive excellent service. But how do you know? A friendly receptionist and a smiling patient don't necessarily tell the whole story.

The secret is to measure service, not just assume it's good.

Start by looking at a few simple indicators. How quickly are incoming calls answered? How many new patient inquiries turn into appointments? How long do patients wait beyond their scheduled appointment times? How many patients cancel and never rebook?

And here's another important measurement: How many patients recommend your practice to friends and family?

Consider asking patients one simple question: "What's one thing we could do to make your experience with us even better?"

Review the answers and your service statistics with your team regularly. Let staff suggest improvements and take ownership of the results. This encourages staff to take pride in the quality of service the team delivers.

Excellent service isn't just about being nice. It's about consistently delivering an experience patients appreciate, remember and recommend.

For more management tips and insights, visit our website:

Practical training and consulting for Canadian healthcare practice owners. Build capable teams, dependable systems and stronger management skills.

10/13/2026

💬 “I’ll think about it.” — Sound familiar?

Helping patients move forward with treatment starts with better conversations.

Join Northbound Consulting for a FREE webinar and learn a practical 5-step approach to improving treatment acceptance and handling patient objections with confidence.

📅 Wednesday, October 14, 2026
⏰ 7:30 PM | 1-hour webinar

🎟️ Reserve your FREE spot today!
👉 https://northboundconsulting.ca/webinars/

Don’t miss this opportunity to strengthen patient communication and support practice growth!

10/07/2026

🔥 The office is on fire… but what are you grabbing first? 😂

When the pressure hits, every practice owner suddenly discovers what’s really essential. 👀

📱 The phone?
☕ The coffee?
💻 The laptop?
📊 The stats?
😂 Or… the one thing you absolutely cannot run your practice without?

Be honest, what are YOU grabbing first? 👇

10/06/2026

NBC Tuesday Tip📌:

Managing Staff without Managing Every Minute

One of the biggest traps practice owners fall into is believing that good staff management means constantly watching what everyone is doing.

It doesn’t.

In fact, the more you hover, check and remind, the more your staff can become dependent on you. Before long, you are answering questions they could answer themselves, solving problems they could solve, and wondering why nobody seems to take enough responsibility.

Good management starts with making expectations very clear. What is the staff member responsible for? What does a good result look like? How will you both know whether the job is being done well?

Then give them room to do it.

That doesn’t mean ignoring performance. Check results regularly, correct problems early and acknowledge a job well done. But when something goes wrong, try asking, “What do you think we should do about this?” before automatically providing the answer.

You may be surprised at how often they already know.

The goal of staff management isn’t to create people who follow you around waiting for instructions. It is to build a team of capable people who think, take responsibility and help make the practice run better.

And that makes the owner’s life a whole lot easier too.

For more helpful tips and resources check out our website: https://northboundconsulting.ca/articles/

10/02/2026

Your best staff shouldn’t have to leave before you realize how valuable they were.

You’ve invested time, energy, and resources into building a great team. But in today’s competitive job market, keeping good staff engaged, loyal, and motivated takes more than a paycheque.
So, how do you create a practice where great people actually want to stay?

Join Northbound Consulting for our live webinar:
🔹 How To Keep Your Staff Happy
📅 Wednesday, October 7, 2026
🕢 7:30 PM EST
⭐ 1 CE Credit

We’ll explore practical strategies to help you strengthen staff engagement, improve retention, and build a team that wants to grow with your practice.
If retaining great staff is a priority for your practice, this webinar is for you.
👉 Register here:https://northboundconsulting.ca/webinars/