Multi-Languages Corporation

Multi-Languages Corporation Quality - Care - Prestige

Transforming Organizations by Breaking the Language Barrier

CERTIFICATIONS:

Multi-Languages Corporation was one of the first companies in Canada to obtain certification as a Translation and Interpreting Service Provider, and is certified by:
EN 15038 - European Standards on Translation Services - since 2007
CGSB CAN 131.10 - Canadian Standards on Translation Services - since 2009
NSGCIS-AILIA - Canadian Standards on Community Interpreting Services - since

2010

ACCREDITATION

Multi-Languages is accredited by the Better Business Bureau


MEMBERSHIPS:

AILIA - Association de l’industrie de la langue / Language Industry Association
IMIA - International Medical Interpreters Association
HIN - Healthcare Interpretation Network
ATA - American Translators Association
CLI - Critical Link International
Toronto Board of Trade


INDUSTRY INVOLVEMENT:

Multi-Languages has been a leader in setting up standards for translation and interpreting services in Canada and at the international level. Multi-Languages' Director, Lola Bendana, has been involved in the translation and interpreting field for over 20 years. Lola has been an active participant in the different initiatives to create standards and raise the bar for both translation and interpreting, nationally and internationally. Currently:
• Vice-Chair and member of the Executive Board - Language Industry Association of Canada - AILIA
• President and Member of the Executive Board - International Medical Interpreters Association - IMIA
• Chair - AILIA Translation Committee
• Member - AILIA Interpreting Sub-Committee
• Expert Member - CAC (Canadian Advisory Committee) to the International Standardization Organization - ISO TC37 (expert committee working on international standards for translation and interpreting)
• Member – ASTM Committee F 43 (Language Services)

Formerly:
• Member - Canadian General Standards Board Committee that created Canadian Standards for Translation Services CAN CGSB 131.10-2008.
• Member of the AILIA expert team that created the national certification structure for TSPs and ISPs based on the CGSB 131.10 and the NSGCIS
• Chair - AILIA Communications Committee
• Board of Directors - Healthcare Interpretation Network
• Canada representative of the International Medical Interpreters Association - IMIA
• Chair - Healthcare Interpretation Network’s Policy Committee
• Project Lead for the creation of the National Standard Guide for Community Interpreting Services - NSGCIS
• Co-Chair - Multilingual Database Terminology Committee
• Member - Ontario Ministry of Citizenship - MCI / College Connect Language Interpretation Training Curriculum Advisory Committee
• Organizer - ACCTI Roundtable Discussions on Community Interpreting
• Member - Healthcare Interpretation Network Education Committee (Interpreting Training)
• Member - Critical Link Canada Standards of Practice and Training Committee
• Organizer – Translation World – AILIA, Multilingual and Localization World

Are you a professional translator with recognized credentials and proven experience? We’re looking to connect with quali...
09/02/2026

Are you a professional translator with recognized credentials and proven experience? We’re looking to connect with qualified language professionals who share our commitment to quality, ethics, and professional standards.

Please see the requirements below and share your credentials with our team.

Better Sleep, Better Days: 5 Habits Worth TryingWe spend so much time thinking about how to be more productive, focused,...
09/01/2026

Better Sleep, Better Days: 5 Habits Worth Trying

We spend so much time thinking about how to be more productive, focused, and energized—but sometimes one of the most powerful things we can do is simply sleep well.

Good sleep supports our energy, concentration, mood, immune function, and overall health. And while there is no perfect formula, a few consistent habits can make a meaningful difference.

1. Keep a consistent sleep schedule.
Try to go to bed and wake up at approximately the same time each day, including weekends. Our bodies thrive on consistency.

2. Get some natural light in the morning.
Morning daylight helps regulate our internal body clock and supports the natural sleep-wake cycle. Even a short walk outside can help.

3. Give yourself time to wind down.
Create a transition between your busy day and bedtime. Dim the lights, read, stretch, listen to calming music, or simply give yourself a little quiet time.

4. Be mindful of caffeine and alcohol.
Caffeine can remain in the body for hours, while alcohol, although it may initially make us sleepy, can interfere with sleep quality later in the night.

5. Create an environment that invites sleep.
A bedroom that is dark, quiet, comfortable, and relatively cool can support better sleep. And yes, giving our phones a little distance at bedtime can help too!

In the language profession, brain health is particularly important.

Translators and interpreters rely heavily on concentration, memory, rapid information processing, language recall, and sound judgment. Simultaneous interpreters, in particular, are constantly listening, processing meaning, making decisions, and communicating in another language—all within seconds. Quality sleep supports the cognitive functions that make this complex work possible.

Taking care of the brain is, quite literally, part of taking care of the quality of our communication.

One final thought...
Rest isn't time taken away from performing at our best. It's part of what allows us to perform at our best.

So, as we close another month, perhaps one of the nicest things we can do for ourselves tonight is something very simple:
Get a good night's sleep. 😊

Even AI Needs ExpertsThe Irony Says It AllI came across this magazine about Claude, the AI assistant, and one little sta...
08/31/2026

Even AI Needs Experts

The Irony Says It All

I came across this magazine about Claude, the AI assistant, and one little statement at the top immediately caught my attention:

"WRITTEN BY EXPERTS, NOT AI."

I had to smile at the irony. A publication entirely dedicated to teaching us how to use AI is making sure we know that the information we're about to trust was actually written by human experts!

But behind the humour is an important message.

AI is an extraordinary tool. I use it, I study it, and I believe it will continue to transform the way we work. But the value of AI doesn't eliminate the value of expertise—in many situations, it makes expertise even more important.

AI can help us research, draft, analyze, organize, and work faster. But professionals bring something different: judgment, context, accountability, experience, and the ability to recognize when something simply isn't right.

That's particularly important when the consequences of an error are significant.

Perhaps the future isn't AI versus experts after all.

It's experts who know how, when—and when not—to use AI.
And apparently, even a magazine about AI knows that.

Wondering when—and when not—to use AI?

Book a complimentary consultation with me. We can explore how your organization is using AI, identify potential risks, and discuss where human expertise and oversight can make a difference, and how AI can be used effectively and responsibly within your language, communication, and accessibility strategy.

https://meetings.hubspot.com/lola-bendana

Does Your Audience Really Have Access to Your Message?Making information available doesn't always mean making it accessi...
08/21/2026

Does Your Audience Really Have Access to Your Message?

Making information available doesn't always mean making it accessible.

A document may be translated accurately and still be difficult—or impossible—for part of its intended audience to use. Language, literacy, disability, cultural context, format, and even technology can all create barriers to communication.

True accessibility starts by asking a different question: "What does my audience need in order to understand and engage with this information?"

The answer may be translation, but it could also involve interpreting, plain language, accessible PDFs, captions, sign language, large print, Braille, multilingual design, or a combination of solutions.

As organizations communicate with increasingly diverse communities, accessibility is no longer something to consider at the end of a project. It should be part of the communication strategy from the beginning.

At Multi-Languages, we're always happy to help you explore the best way to make your communications accessible to the people you need to reach. Our language services consultations are complimentary—sometimes a short conversation at the beginning can make a significant difference in the outcome.

Need guidance on making your communications more accessible? Book a complimentary consultation. We can explore your needs and identify the right language and accessibility solutions for your audience.

https://39551625.hs-sites.com/the-real-lesson-behind-ai-hallucinations-in-court-1?ecid=ACsprvs0hg0w78sWFMO275kypa-yBTVBWivmJO9bECr2Jrd180jU4NjxB-GY3zVEmNMgnox9w76W&utm_medium=email&_hsenc=p2ANqtz-_WAYS35qWcXlpoPVRFowcKiTE5WwV8ksqwI6OclrRsbT3jMNq7PDmmqWpSX4NAJbWKaBsxUCMEZGWEh6ocD-_x8lwwbhbH45rOdCntzaECin2kDAk&_hsmi=434427732&utm_content=434427732&utm_source=hs_email

AI Hallucinations: A Powerful Reminder That Human Oversight Still Matters Artificial Intelligence is transforming the wa...
07/31/2026

AI Hallucinations: A Powerful Reminder That Human Oversight Still Matters



Artificial Intelligence is transforming the way organizations work, offering exciting opportunities to improve efficiency and productivity. However, recent cases from the legal profession serve as an important reminder that AI should support professional expertise—not replace it.

At Multi-Languages, we see AI as a valuable tool when used responsibly. The key is understanding when it is appropriate, what level of human oversight is required, and how to match the review process to the level of risk.

Technology continues to evolve, but one principle remains unchanged: the higher the consequences of an error, the greater the need for human judgment, accountability, and quality assurance.

Communication Tip:

AI can accelerate your work—but trust, accuracy, and accountability still depend on people.

If you'd like to schedule a conversation with our Director, Lola Bendana, you can book a time that works for you here: https://meetings.hubspot.com/lola-bendana

https://39551625.hs-sites.com/the-real-lesson-behind-ai-hallucinations-in-court?ecid=ACsprvtk9K6tm7mFW3tO_lToszev6ItUXmYQNXCxqBSlVnXA__Q3-dKuTECoFR0duWHfwDyh4eq6&utm_medium=email&_hsenc=p2ANqtz---TmSu4R6yv6qzyEilmzE5FZbTf99TsOKXAystDrevuAboULio-InY4JcZqrjN0LdY3C__9tUDXYmjRgYafRoqO4LAAgiKq0wiR294dGv62_XDO8Y&_hsmi=431031520&utm_content=431031520&utm_source=hs_email

Five Questions to Ask Before Starting Any Language ProjectBefore requesting your next translation, interpreting assignme...
07/31/2026

Five Questions to Ask Before Starting Any Language Project

Before requesting your next translation, interpreting assignment, or multilingual communication project, consider these five questions:

1. Who is the audience?
Understanding who will receive the information helps determine the appropriate language, terminology, tone, and cultural considerations.

2. What action do you want your audience to take? Purpose
Is your objective to inform, educate, persuade, comply with regulations, or improve accessibility? Defining the desired outcome helps shape the most effective communication strategy.

3. What are the consequences if the message is misunderstood?
The greater the potential impact—whether legal, medical, financial, operational, or reputational—the greater the need for specialized expertise and appropriate quality assurance.

4. Are there accessibility or regulatory requirements?
Many organizations must comply with accessibility legislation, official language obligations, or industry-specific requirements. Identifying these early helps avoid delays and costly revisions.

5. What is the most effective communication solution?
Translation is only one part of multilingual communication. Depending on your objectives, the best solution may also include interpreting, multilingual design, accessibility services, plain language, or cultural adaptation.

At Multi-Languages, we're always happy to help organizations identify the most appropriate communication strategy for their unique needs. A brief conversation at the beginning of a project often leads to better results, greater value, and a smoother experience for everyone involved.

If you'd like to schedule a conversation with our Director, Lola Bendana, you can book a time that works for you here: https://meetings.hubspot.com/lola-bendana

https://39551625.hs-sites.com/five-questions-to-ask-before-starting-any-language-project?ecid=ACsprvs34zCS4AMVvDYuk6sNp4IrG2qu4_zHbSRvbugIuo9S_oHHqk42N0seutlxb6BAQ1JIHIi6&utm_medium=email&_hsenc=p2ANqtz--eUOZh9RzrhFE-DhcsCfSaYCFVCX0hd17nZo1InKyRlK61gPmqILpkJxPEP41nrqFc4LLLm8k3hC5S1wrkum-RvXVhp5EPfCSaRTT3h2thEYvVE10&_hsmi=431021155&utm_content=431021155&utm_source=hs_email

Is Every Translation the Same? Why Risk Should Determine the ProcessWhen organizations request a translation, it's commo...
07/29/2026

Is Every Translation the Same? Why Risk Should Determine the Process

When organizations request a translation, it's common to assume that every project should follow the same process. In reality, not all translations carry the same level of risk, and treating every project the same can either create unnecessary costs or expose an organization to avoidable risks.

Consider the difference between translating an internal team announcement and translating informed consent forms for patients, public safety information, legal agreements, or government communications. While both require professional language services, the potential consequences of an error are vastly different. The higher the impact of the content, the greater the need for specialized expertise, rigorous quality assurance, and a process designed to minimize risk.

A risk-based approach helps organizations align the level of quality assurance with the purpose of the content, its intended audience, and the potential consequences if the message is misunderstood. This approach supports informed decision-making, balances quality with efficiency, and ensures that critical communications receive the attention they deserve.

At Multi-Languages, we've been developing and refining a risk-based approach to multilingual communication for many years through our work with clients and our participation in standards initiatives. We believe that effective communication isn't about applying the same process to every project—it's about applying the right process for the right situation.

Ask yourself before your next project:

Who is the intended audience?
What action do we want them to take?
What are the consequences if the message is misunderstood?
What is the consequence of an error?
What level of quality assurance is appropriate for this content?
What resources are available for the language pair?

The answers to these questions can help determine the most appropriate communication strategy and contribute to better outcomes.

Expert Communication Tip:

Not every language project requires the same level of review—but every project deserves a process that matches its level of risk. Taking a few minutes to assess the purpose and impact of your content before you begin can save time, reduce costs, and prevent costly misunderstandings later.

If you'd like to schedule a conversation with our Director, Lola Bendana, you can book a time that works for you here: https://meetings.hubspot.com/lola-bendana

https://39551625.hs-sites.com/why-risk-should-determine-the-process?ecid=ACsprvvE2rgqtFrygX-JomSD_TZweQgyOcgtTBPvESULfXQ2aKfGGW12gfskVW-V059Rdgeo66KV&utm_medium=email&_hsenc=p2ANqtz-_JRpcj3RzR6zbaVWCVhLSClaHskDojKS-OqCC5oI5WHYLy3lBBp84UELOf2Ht5mMe2s9oaD3IMaGZipcRBPO8knlD0G5Te9oTVgz1h09GR_hxKDyo&_hsmi=430691236&utm_content=430691236&utm_source=hs_email

The Hidden Cost of Miscommunication When organizations think about communication, they often focus on the message itself...
07/29/2026

The Hidden Cost of Miscommunication



When organizations think about communication, they often focus on the message itself. However, the greatest costs usually arise when the message is misunderstood.

Miscommunication can lead to project delays, reduced public trust, legal or regulatory challenges, accessibility barriers, safety concerns, and missed opportunities.

In multilingual environments, choosing the right communication strategy is just as important as choosing the right words.

Depending on the audience and the level of risk, the best solution may involve professional translation, interpreting, multilingual design, accessibility services, or cultural adaptation.

Taking the time to identify the right approach from the outset helps organizations communicate with confidence, reduce risk, and achieve better outcomes.

Communication Tip:

Before starting your next multilingual project, ask yourself:

Who is the audience?

What action do we want them to take?

What are the consequences if the message is misunderstood?



The answers will often determine the most appropriate communication strategy.

https://39551625.hs-sites.com/the-hidden-cost-of-miscommunication?ecid=ACsprvtr8dAUteLiLc9F1gaNeKmb5KUCTmy3Mjqb0YbaPchfrjLk0PHCi-2Kozx9bvgUhUU005--&utm_medium=email&_hsenc=p2ANqtz--oSTmEv9o2Few4M7W4SMEe4JfdB3DFFzlXJEm8cs_kEN6nmVqUmWRlzXvV4Apy_FN4OaPfTQsWlTt9cqNmUAFsMbclC_8LjVLcueQkvO6pKn5RcGE&_hsmi=430401169&utm_content=430401169&utm_source=hs_email

Happy Canada Day! On July 1, we celebrate the country we are proud to call home. Canada's greatest strength is its peop...
07/01/2026

Happy Canada Day!

On July 1, we celebrate the country we are proud to call home.

Canada's greatest strength is its people—the many cultures, languages, and traditions that come together to create vibrant and inclusive communities.

At Multi-Languages Corporation, we are honoured to help bridge languages and cultures every day, supporting organizations in communicating with the diverse communities they serve.

On this special day, we join in celebrating the values, diversity, and spirit that make Canada such an exceptional place to live and work.

We wish you, your family, and your colleagues a safe, joyful, and meaningful Canada Day.

If you're looking for ways to celebrate, explore the official Canada Day events and activities here:

Celebrate Canada Day: https://www.canada.ca/en/canadian-heritage/campaigns/canada-day.html

When Language Barriers Become a Matter of Life and HealthCBC News shares recent discussions in New Brunswick that have h...
06/29/2026

When Language Barriers Become a Matter of Life and Health

CBC News shares recent discussions in New Brunswick that have highlighted the real consequences of inadequate language access in healthcare—even for Canada's official languages.

During the review of New Brunswick's Official Languages Act, legislators heard heartbreaking examples: a French-speaking patient spent three months in hospital without fully understanding the care she was receiving or being able to explain her symptoms. In another case, the family of a French-speaking father who passed away in an emergency room was informed only in English, leaving them confused about what had happened.

These stories are a powerful reminder that language access is not simply about convenience—it is about patient safety, dignity, informed consent, and equitable care.

While these cases involve one of Canada's official languages, they also highlight a broader reality. Every day, healthcare providers across the country care for patients who speak dozens of different languages. Clear communication can reduce medical errors, improve outcomes, build trust, and ensure every patient understands their diagnosis, treatment options, and rights.

As Canada's communities continue to grow more linguistically diverse, investing in professional language services is not just good practice—it is an essential part of delivering safe, accessible, and patient-centred care.

How is your organization ensuring that every patient can fully understand—and be understood—when it matters most?

📆 Request A Meeting with Lola Bendana - Director at Multi-Languages

https://39551625.hs-sites.com/when-language-barriers-become-a-matter-of-life-and-death?ecid=ACsprvscUbMElvwge4cIXWBDyazAGZvaqjJZBR_6mCO-VAQn76U9-CeepyN7HDLViHUISUSaueGx&utm_medium=email&_hsenc=p2ANqtz-8HI4mhEhaGnRc2vUc9hZqeRJDyAJdmsNXulFjQ9I2TKcrkyNfrFlnAEP_-IkErvErg5BqgvuAW0yRNvKQ0sVXSY9pst_JJssV7BlxNvEPr_-1dcps&_hsmi=426122514&utm_content=426122514&utm_source=hs_email

Address

151 Yonge Street, 11th Floor
Toronto, ON
M5C2W7

Opening Hours

Monday 9am - 5pm
Tuesday 9am - 5pm
Wednesday 9am - 5pm
Thursday 9am - 5pm
Friday 9am - 5pm

Telephone

+14162960842

Website

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