Multi-Languages Corporation

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Multi-Languages Corporation Quality - Care - Prestige

Transforming Organizations by Breaking the Language Barrier

CERTIFICATIONS:

Multi-Languages Corporation was one of the first companies in Canada to obtain certification as a Translation and Interpreting Service Provider, and is certified by:
EN 15038 - European Standards on Translation Services - since 2007
CGSB CAN 131.10 - Canadian Standards on Translation Services - since 2009
NSGCIS-AILIA - Canadian Standards on Community Interpreting Services - since 2010

ACCREDITATION

Multi-Languages is accredited by the Better Business Bureau


MEMBERSHIPS:

AILIA - Association de l’industrie de la langue / Language Industry Association
IMIA - International Medical Interpreters Association
HIN - Healthcare Interpretation Network
ATA - American Translators Association
CLI - Critical Link International
Toronto Board of Trade


INDUSTRY INVOLVEMENT:

Multi-Languages has been a leader in setting up standards for translation and interpreting services in Canada and at the international level. Multi-Languages' Director, Lola Bendana, has been involved in the translation and interpreting field for over 20 years. Lola has been an active participant in the different initiatives to create standards and raise the bar for both translation and interpreting, nationally and internationally. Currently:
• Vice-Chair and member of the Executive Board - Language Industry Association of Canada - AILIA
• President and Member of the Executive Board - International Medical Interpreters Association - IMIA
• Chair - AILIA Translation Committee
• Member - AILIA Interpreting Sub-Committee
• Expert Member - CAC (Canadian Advisory Committee) to the International Standardization Organization - ISO TC37 (expert committee working on international standards for translation and interpreting)
• Member – ASTM Committee F 43 (Language Services)

Formerly:
• Member - Canadian General Standards Board Committee that created Canadian Standards for Translation Services CAN CGSB 131.10-2008.
• Member of the AILIA expert team that created the national certification structure for TSPs and ISPs based on the CGSB 131.10 and the NSGCIS
• Chair - AILIA Communications Committee
• Board of Directors - Healthcare Interpretation Network
• Canada representative of the International Medical Interpreters Association - IMIA
• Chair - Healthcare Interpretation Network’s Policy Committee
• Project Lead for the creation of the National Standard Guide for Community Interpreting Services - NSGCIS
• Co-Chair - Multilingual Database Terminology Committee
• Member - Ontario Ministry of Citizenship - MCI / College Connect Language Interpretation Training Curriculum Advisory Committee
• Organizer - ACCTI Roundtable Discussions on Community Interpreting
• Member - Healthcare Interpretation Network Education Committee (Interpreting Training)
• Member - Critical Link Canada Standards of Practice and Training Committee
• Organizer – Translation World – AILIA, Multilingual and Localization World

A Time for Gratitude and Connection A moment to celebrate the people, relationships, and connections that make a differe...
10/12/2026

A Time for Gratitude and Connection


A moment to celebrate the people, relationships, and connections that make a difference.



Thanksgiving is a wonderful reminder to pause, reflect, and appreciate the people who enrich our lives.



At Multi-Languages Corporation, we have so much to be thankful for.



To our clients, thank you for your trust, your partnership, and the opportunity to support the important work you do. We value the relationships we've built and the confidence you place in our team.



To our translators, interpreters, and language professionals, thank you for the expertise, dedication, and care you bring to your work every day. You play an essential role in helping people understand one another and connect across languages and cultures.



To our colleagues and partners, thank you for your collaboration, commitment, and the many ways you contribute to our shared success.



And to our families and friends, thank you for the love, encouragement, and support that make life's journey so meaningful.



Thanksgiving is also a reminder that some of the most valuable things in life cannot be measured by accomplishments or milestones. They are found in the relationships we nurture, the kindness we share, and the difference we make in one another's lives.



As we celebrate Thanksgiving in Canada, I hope you find time to enjoy the people and moments that matter most.



From all of us at Multi-Languages Corporation, we wish you and your loved ones a wonderful Thanksgiving filled with gratitude, joy, and meaningful connections.



Happy Thanksgiving!



https://39551625.hs-sites.com/this-thanksgiving-were-grateful-for-you

Call for Speakers: Multi-Languages 30th Anniversary Conference Help Shape the Conversation in 2027 30 years. More than 2...
10/02/2026

Call for Speakers:
Multi-Languages 30th Anniversary Conference

Help Shape the Conversation in 2027

30 years. More than 20 conferences. And this one will be different.

Over the years, I've had the privilege of organizing more than 20 conferences and bringing together remarkable speakers, language professionals, clients, colleagues, and industry leaders to learn from one another and explore the issues shaping our profession.

In 2027, Multi-Languages Corporation celebrates its 30th anniversary, and I want our annual conference to reflect not only how far our industry has come—but where we're going next.

Traditionally, I personally invite our conference speakers. This year, I'm doing something a little different.

Alongside a group of selected speakers we'll invite, we're opening a Call for Speakers to hear from people across our sector with knowledge, experience, research, or a perspective worth sharing.

We're particularly interested in presentations that explore:

The future of translation and interpreting
Artificial intelligence and the evolving role of language professionals
Translation quality, risk, and professional standards
The future of interpreting in an increasingly technology-driven environment
What clients expect from their language service providers
Skills language professionals will need for the future
Accessibility, inclusion, and language access
Emerging trends and opportunities across the language sector

We're also open to other forward-looking topics that can bring practical value, challenge conventional thinking, or help our community prepare for what's ahead.

If you have practical experience, research, lessons learned, a case study, or a perspective that could help others think differently about the future of language services, we'd like to hear from you.

I can't think of a better way to celebrate than by bringing our community together to learn from the past, understand what's changing, and explore what comes next.

Please submit your proposal and ideas to [email protected] by November 30th, 2027.

The Conference will take place in Toronto in May; we are finalizing the details.

Lola Bendana

International Translation Day:Translation Is About More Than WordsToday, September 30, is International Translation Day—...
09/30/2026

International Translation Day:
Translation Is About More Than Words

Today, September 30, is International Translation Day—a day that recognizes the work of translators and other language professionals who help people communicate across languages, cultures, and borders.

It's also a good opportunity to reflect on what translation really involves.

Technology has transformed our industry. AI and machine translation can process enormous amounts of content in seconds and are becoming increasingly valuable tools. But effective translation has never been simply about replacing words in one language with words in another.

It is about communicating meaning.

A professional translator constantly makes decisions that technology—or even a bilingual person without professional training—may not fully recognize.

Consider a few questions:

Who is the audience?
What does the writer actually mean?
What terminology is appropriate?
What is the purpose of the communication?
What happens if something is misunderstood?

The profession is changing—but expertise still matters.

Translation memories, terminology databases, specialized software, machine translation, and now artificial intelligence can make the process faster and more efficient. But technology doesn't eliminate the need for expertise. It changes where that expertise is applied.

Increasingly, the value of the language professional lies not only in producing words, but in making informed decisions: evaluating context, identifying risk, resolving ambiguity, validating terminology, recognizing when technology has produced something that sounds convincing but is incorrect, and ultimately taking responsibility for the quality of the communication.

That distinction becomes especially important as AI-generated language becomes increasingly fluent.

Fluent does not necessarily mean accurate—and accurate does not always mean appropriate.

On International Translation Day, we celebrate the translators and language professionals around the world who make those decisions every day—and who help ensure that when a message crosses a language barrier, its meaning crosses with it.

Would Your Message Survive Translation?Sometimes the translation isn't the problem.When a translated message isn't as cl...
09/25/2026

Would Your Message Survive Translation?

Sometimes the translation isn't the problem.

When a translated message isn't as clear as expected, it's easy to assume the problem occurred during translation. But sometimes, the challenge started with the original content.



Long and complicated sentences, unexplained acronyms, inconsistent terminology, idioms, ambiguous instructions, and highly technical language can all make a message difficult to understand—even before another language enters the picture.

And translation doesn't make ambiguity disappear. In fact, it can magnify it.



Before sending your next document for translation, ask yourself one simple question:



Could someone outside my organization or department clearly understand what we're trying to say?



A few practices can make a significant difference:

Write for your audience. Consider what they already know—and what they may not.

Keep the message clear. Shorter sentences and plain language usually travel better across languages.

Be consistent. Using the same terminology for the same concepts helps avoid confusion.

Explain acronyms and organization-specific language. What is obvious internally may mean nothing to your audience.

Provide context. Tell your language provider who the audience is, what the communication is intended to accomplish, and where it will be used.

Professional translators do much more than replace words in one language with words in another. They interpret meaning, context, terminology, tone, and intent.



The clearer the original message, the better equipped they are to communicate that meaning accurately in another language.



A simple rule worth remembering



Great translation starts with great source content.



At Multi-Languages, we're happy to review your communication strategy before a project begins. Sometimes a short conversation can identify potential challenges early, simplify the process, and ultimately produce a better result.



Have an upcoming multilingual project? Book a complimentary consultation with us and let's explore the best approach for your audience.

Could Your Language Project Be Creating Unnecessary Risk?5 Ways to Reduce Risk in Your Language ProjectsTranslation and ...
09/10/2026

Could Your Language Project Be Creating Unnecessary Risk?

5 Ways to Reduce Risk in Your Language Projects

Translation and interpreting may represent a relatively small part of an organization's overall operations, but when communication goes wrong, the consequences can be significant.

The required level of translation quality assurance depends on several contextual factors, including:

Who the intended audience is
Why the content is being used
Where and how the content will be distributed
The expected reach and longevity of the communication
The potential consequences of inaccuracies or misunderstanding

1. Match the process to the level of risk and consequence.
A social media post and a medical consent form should not necessarily follow the same process. Consider the consequences of an error and select the appropriate level of professional expertise and quality assurance.

2. Define the purpose and audience from the beginning.
Tell your language provider who will use the content, how it will be used, and what you want the audience to understand or do.

3. Use qualified professionals.
Being bilingual is not the same as being a professional translator or interpreter. Qualifications, subject-matter expertise, professional standards, and experience become increasingly important as the level of risk increases.

4. Protect confidential information.
Know where your information is going. This is particularly important if you decide to use AI, machine translation, online platforms, or other third-party technologies. Ask what happens to your data and whether it may be retained or used for other purposes.

5. Document important decisions.
Clearly defined requirements, approved terminology, reference materials, review responsibilities, and documented changes can prevent misunderstandings and provide continuity from one project to the next.

The goal isn't to eliminate every possible risk—it is to understand the risk and manage it appropriately.

Have questions about your language-service processes? I'm always happy to offer a complimentary consultation.

Lola Bendana

Director

https://meetings.hubspot.com/lola-bendana

Are you a professional translator with recognized credentials and proven experience? We’re looking to connect with quali...
09/02/2026

Are you a professional translator with recognized credentials and proven experience? We’re looking to connect with qualified language professionals who share our commitment to quality, ethics, and professional standards.

Please see the requirements below and share your credentials with our team.

Better Sleep, Better Days: 5 Habits Worth TryingWe spend so much time thinking about how to be more productive, focused,...
09/01/2026

Better Sleep, Better Days: 5 Habits Worth Trying

We spend so much time thinking about how to be more productive, focused, and energized—but sometimes one of the most powerful things we can do is simply sleep well.

Good sleep supports our energy, concentration, mood, immune function, and overall health. And while there is no perfect formula, a few consistent habits can make a meaningful difference.

1. Keep a consistent sleep schedule.
Try to go to bed and wake up at approximately the same time each day, including weekends. Our bodies thrive on consistency.

2. Get some natural light in the morning.
Morning daylight helps regulate our internal body clock and supports the natural sleep-wake cycle. Even a short walk outside can help.

3. Give yourself time to wind down.
Create a transition between your busy day and bedtime. Dim the lights, read, stretch, listen to calming music, or simply give yourself a little quiet time.

4. Be mindful of caffeine and alcohol.
Caffeine can remain in the body for hours, while alcohol, although it may initially make us sleepy, can interfere with sleep quality later in the night.

5. Create an environment that invites sleep.
A bedroom that is dark, quiet, comfortable, and relatively cool can support better sleep. And yes, giving our phones a little distance at bedtime can help too!

In the language profession, brain health is particularly important.

Translators and interpreters rely heavily on concentration, memory, rapid information processing, language recall, and sound judgment. Simultaneous interpreters, in particular, are constantly listening, processing meaning, making decisions, and communicating in another language—all within seconds. Quality sleep supports the cognitive functions that make this complex work possible.

Taking care of the brain is, quite literally, part of taking care of the quality of our communication.

One final thought...
Rest isn't time taken away from performing at our best. It's part of what allows us to perform at our best.

So, as we close another month, perhaps one of the nicest things we can do for ourselves tonight is something very simple:
Get a good night's sleep. 😊

Even AI Needs ExpertsThe Irony Says It AllI came across this magazine about Claude, the AI assistant, and one little sta...
08/31/2026

Even AI Needs Experts

The Irony Says It All

I came across this magazine about Claude, the AI assistant, and one little statement at the top immediately caught my attention:

"WRITTEN BY EXPERTS, NOT AI."

I had to smile at the irony. A publication entirely dedicated to teaching us how to use AI is making sure we know that the information we're about to trust was actually written by human experts!

But behind the humour is an important message.

AI is an extraordinary tool. I use it, I study it, and I believe it will continue to transform the way we work. But the value of AI doesn't eliminate the value of expertise—in many situations, it makes expertise even more important.

AI can help us research, draft, analyze, organize, and work faster. But professionals bring something different: judgment, context, accountability, experience, and the ability to recognize when something simply isn't right.

That's particularly important when the consequences of an error are significant.

Perhaps the future isn't AI versus experts after all.

It's experts who know how, when—and when not—to use AI.
And apparently, even a magazine about AI knows that.

Wondering when—and when not—to use AI?

Book a complimentary consultation with me. We can explore how your organization is using AI, identify potential risks, and discuss where human expertise and oversight can make a difference, and how AI can be used effectively and responsibly within your language, communication, and accessibility strategy.

https://meetings.hubspot.com/lola-bendana

Does Your Audience Really Have Access to Your Message?Making information available doesn't always mean making it accessi...
08/21/2026

Does Your Audience Really Have Access to Your Message?

Making information available doesn't always mean making it accessible.

A document may be translated accurately and still be difficult—or impossible—for part of its intended audience to use. Language, literacy, disability, cultural context, format, and even technology can all create barriers to communication.

True accessibility starts by asking a different question: "What does my audience need in order to understand and engage with this information?"

The answer may be translation, but it could also involve interpreting, plain language, accessible PDFs, captions, sign language, large print, Braille, multilingual design, or a combination of solutions.

As organizations communicate with increasingly diverse communities, accessibility is no longer something to consider at the end of a project. It should be part of the communication strategy from the beginning.

At Multi-Languages, we're always happy to help you explore the best way to make your communications accessible to the people you need to reach. Our language services consultations are complimentary—sometimes a short conversation at the beginning can make a significant difference in the outcome.

Need guidance on making your communications more accessible? Book a complimentary consultation. We can explore your needs and identify the right language and accessibility solutions for your audience.

https://39551625.hs-sites.com/the-real-lesson-behind-ai-hallucinations-in-court-1?ecid=ACsprvs0hg0w78sWFMO275kypa-yBTVBWivmJO9bECr2Jrd180jU4NjxB-GY3zVEmNMgnox9w76W&utm_medium=email&_hsenc=p2ANqtz-_WAYS35qWcXlpoPVRFowcKiTE5WwV8ksqwI6OclrRsbT3jMNq7PDmmqWpSX4NAJbWKaBsxUCMEZGWEh6ocD-_x8lwwbhbH45rOdCntzaECin2kDAk&_hsmi=434427732&utm_content=434427732&utm_source=hs_email

AI Hallucinations: A Powerful Reminder That Human Oversight Still Matters Artificial Intelligence is transforming the wa...
07/31/2026

AI Hallucinations: A Powerful Reminder That Human Oversight Still Matters



Artificial Intelligence is transforming the way organizations work, offering exciting opportunities to improve efficiency and productivity. However, recent cases from the legal profession serve as an important reminder that AI should support professional expertise—not replace it.

At Multi-Languages, we see AI as a valuable tool when used responsibly. The key is understanding when it is appropriate, what level of human oversight is required, and how to match the review process to the level of risk.

Technology continues to evolve, but one principle remains unchanged: the higher the consequences of an error, the greater the need for human judgment, accountability, and quality assurance.

Communication Tip:

AI can accelerate your work—but trust, accuracy, and accountability still depend on people.

If you'd like to schedule a conversation with our Director, Lola Bendana, you can book a time that works for you here: https://meetings.hubspot.com/lola-bendana

https://39551625.hs-sites.com/the-real-lesson-behind-ai-hallucinations-in-court?ecid=ACsprvtk9K6tm7mFW3tO_lToszev6ItUXmYQNXCxqBSlVnXA__Q3-dKuTECoFR0duWHfwDyh4eq6&utm_medium=email&_hsenc=p2ANqtz---TmSu4R6yv6qzyEilmzE5FZbTf99TsOKXAystDrevuAboULio-InY4JcZqrjN0LdY3C__9tUDXYmjRgYafRoqO4LAAgiKq0wiR294dGv62_XDO8Y&_hsmi=431031520&utm_content=431031520&utm_source=hs_email

Address

151 Yonge Street, 11th Floor
Toronto, ON
M5C2W7

Opening Hours

Monday 9am - 5pm
Tuesday 9am - 5pm
Wednesday 9am - 5pm
Thursday 9am - 5pm
Friday 9am - 5pm

Telephone

+14162960842

Website

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