HR Associates

HR Associates HR management firm based in Toronto offering specialized services to the public and not-for-profit sectors.

Services include temporary help services, recruitment and testing and assessment.

01/18/2023

REMINDER! Applications for the Ontario Internship Program closes Friday January 20th! Excellent opportunity for upcoming and recent grads with a passion in public service.

01/03/2023

The Ontario Internship Program is open for applications for 2023! Excellent opportunity for upcoming and recent grads with a passion in public service.

07/08/2022

The Toronto Police Service is looking for exceptional people who want to serve the city of Toronto as a Communications Operator. For more information and how to apply, visit: https://tps.hrassociates.ca/communications/

APPLICATIONS THROUGH FACEBOOK WILL NOT BE REVIEWED.

Known for your outstanding customer service, communication skills and ability to multitask in a stressful environment with courtesy and understanding, while maintaining policies and procedures, you bring an impressive range of attributes, experience and confidence that promotes self-care and wellness within the workplace.

Your resilience keeps you calm in emergency situations which allows you to apply your active listening skills and strong sense of judgment to assess each situation quickly and carefully while making sound decisions to dispatch the appropriate resources. You understand the importance of a healthy work-life balance and have mechanisms in place to cope with difficult situations. You work in accordance with your values and strengths which promotes self-care and allows you to perform your best on a consistent basis.

Location: Greater Toronto Area
Shift:12 or 8-hour shifts incl. nights, weekends, & holidays

What can I expect to do in this role?
In this role, you will be responsible for receiving, monitoring, and assessing incoming emergency calls, and take or expedite the required action in accordance with Service procedures.
This is a dynamic work environment. As a Communications Operator, you will:
• Answer 911 calls from citizens who will be involved in stressful and life-threatening situations.
• Be responsible for coordinating emergency response to situations requiring the combined presence of fire, ambulance, or emergency personnel from other Divisions or other Police Services.
• Provide instructions or direction to callers when required.
• Assign calls for service to police or parking enforcement officers
• Consistently review events and adjust priorities based on incoming information
• Monitor police pursuits and gather information to assist the Supervisor and the police officer(s) involved. Liaise with other divisions or other Police Services to provide an appropriate response
• Answer telephone calls on the non-emergency, ‘dedicated’ and internal police lines and take the appropriate action (i.e. answers inquiries, transfers calls to appropriate Unit or Agency)
• Operate various computerized communications consoles and associated equipment to receive, assess and relay information to police officers in the field. Report major or unusual occurrences to Supervisor
• Operate Services databases (including C.P.I.C.) to check for and relay requested information to field personnel
• Perform typical duties inherent to the position such as conducting ‘follow-up’ calls to citizens, other police Units or related Agencies as required.

How Do I Qualify?
• Have successful completion of grade 12 or an approved equivalent combination of education, training, and experience.
• Must have a minimum of two years' of previous customer service experience in a fast paced and multi-tasking environment.
• Must be available to work shifts, including days, nights, weekends, and holidays.
• Ability to hear and readily relay information accurately with high attention to detail, while operating various methods of communication equipment (Computer Aided Dispatch, TTY, portable radios, telephones) despite constant interruptions and distractions.
• Vision standards: 20/40 vision (uncorrected) or 20/30 vision (corrected) with normal close vision, colour vision, distance vision, peripheral vision, depth perception and the ability to adjust focus is essential.
• Completion of a recognized Public Safety Communication Course is an asset.
• Experience in emergency response, and/or high-stress call centre environments is preferred.

Conditions of Employment:
• All Toronto Police Service employees are required to be fully vaccinated (defined as completion of the full vaccination cycle with a COVID-19 vaccine approved by Health Canada) as a condition of hire unless there is a valid exemption pursuant to the Human Rights Code.
• Successfully pass medical assessment.
• Successfully pass the training program. The 32-week paid training program is comprised of 17 weeks of call-taker training and 15 weeks of dispatch training. You will be reporting to various locations during your training program, which will be provided to you on the first day of class. Training will include days, afternoons, midnights, and weekends).
• Anticipated start date of training programs is December 12, 2022 - 18-month probation period.

Applications due by Friday July 22nd, 2022.

10/22/2021

Established in 1996, HR Associates is a recognized leader in the provision of temporary services to the public, broader public, and not-for-profit sectors throughout Ontario. With over 20 years of experience providing services to the public and broader public sector, we are temporary help recruitment specialists with extensive experience in providing recruitment services for administrative and professional positions in program management, healthcare, communications, human resources, finance, information technology, policy development, etc.

Customer Service Clerk

Our public sector client is seeking a Customer Service Clerk to join their team for an immediate opportunity in Downtown Toronto! This role pays $15.10/hr and is shift work including weekdays and weekends.

Qualifications:

-Work at the theatre box office on computerized cash register to process tickets, recall and print reservations and apply discounts
-Verify cash float, balance daily payments, prepare cash deposit envelopes and designated work to complete closing procedures
-Know, understand and able to explain information to visitors about prices, discounts, special offers, voucher redemptions, directions, special events and other related services
-Provide excellent customer service by welcoming a diverse customer base, responding to customer complaints and resolving customer issues.
-Clean up after guests and clean work area
-Scan tickets and memberships cards in ticket systems
-Usher visitors in movie theatre according to admissions
-Enforce food/ drink policy, no photos, cell phone use during film
-Monitor and maintain an inventory of supplies
-Uses two-way radio to request assistance and information when necessary
-Other duties as assigned by the Supervisor, who has the authority to do so.

If you are interested in being considered for this opportunity, please submit your resume to the email address in the application. We thank all candidates for submitting their resume, however only those selected for an interview will be contacted.

If you require an accessibility accommodation during the recruitment process, please call 416-237-1500 x236.

Please visit our website at www.hrassociates.ca for more information about our company and services

Address

295 The West Mall, Suite 302
Toronto, ON
M9B6C7

Opening Hours

Monday 8:30am - 5pm
Tuesday 8:30am - 5pm
Wednesday 8:30am - 5pm
Thursday 8:30am - 5pm
Friday 8:30am - 5pm

Website

Alerts

Be the first to know and let us send you an email when HR Associates posts news and promotions. Your email address will not be used for any other purpose, and you can unsubscribe at any time.

Contact The Business

Send a message to HR Associates:

Shortcuts

Share

Category

Our Story

We are a human resources management firm based in Toronto offering a specialized suite of services to the public and not for profit sectors. Our four divisions (Interim Staffing, HR Consulting, Recruitment and Testing and Assessment) provide our clients with a complimentary suite of service options to meet their specific HR needs. As one of the only firms in the industry to be able to offer such a comprehensive package in-house, our clients benefit from our level of expertise and service driven efficiency. With over two decades of experience, we have an impressive record of success ranging from job description writing projects to province wide recruitment process outsourcing. Our team stays at the top of their field by continuously working to improve their skills by keeping current with market trends and updating strategies, models and methods accordingly in such key areas as staffing, project management, organizational design, change management, business transformation and program development. Our team is known for their expertise in such fields as health care, social services, corporate support, environmental sciences, education and charitable operations. To request a temporary resource or assistance with recruitment contact us at 416-237-1500.