12/04/2020
Insight:
Some small businesses may be throwing away easy money by not developing a strategy to keep earning their customer's loyalty.
Why focus on growing loyalty? "Loyalty leaders grow revenues roughly 2.5 times as fast as their industry peers." Harvard Business Review
https://hbr.org/2020/01/are-you-undervaluing-your-customers
So how do you figure out where to focus your marketing efforts to get the best loyalty?
QuickBooks data, with some manipulation, can give you some great insights but can be hard to extract. If you know someone who would like help in this area, please have them contact me.