09/06/2021
Our client one of Canada’s largest home furnishing retailers, based in the Muskoka Region is searching for a Store General Manager to join their growing team. They sell a wide range of merchandise including furniture, major appliances, and home electronics.
Key Responsibilities:
The General Manager’s main duty is to drive the business by providing direction and leadership to store staff to effectively execute the business plans at the store level.
The General Manager will have a strong background in home furnishings retail management, and preferably experience with operating systems. This key position will report to the franchisees, and accept responsibility for operational aspects of the business including revenue generation and expense control.
Departmental managers including sales, customer service, warehousing and delivery, will report to the General Manager. It is critical that the General Manager has a broad view perspective and considers all stakeholders in the decision-making process, with the customer’s shopping experience and loyalty being paramount. The position will be filled by someone who is enthusiastic – someone who naturally motivates their colleagues and subordinates. You will seek to understand, and then be understood. Consistently reviewing goals, creating a forward focus will drive the position to success. You will manage the store from the floor. The General Manager will be invested in the local community, and understand the relevance of business operations in a small town.
- Ensure effectiveness of all departmental managers: sales, service, and warehouse. Provide the necessary level of support so they can achieve their goals and stay motivated.
- Work with customer escalations from sales, service, and warehouse/delivery. The goal is to turn every escalation into an opportunity to keep a customer for life, while maintaining the profitability of the transaction.
- Ensure showrooms are stocked and merchandised. While this is a broad topic and generally supported by the Sales Manager, the showrooms appearance speaks to the care place on the rest of the business. Approve and act on suggested buying opportunities from the Sales Managers, and balance ‘odd ball’ display stock (e.g. re-buy a sofa to match a lone chair).
- Experience with MMHF/GERS, POS+, RF scanners, Cigo Planner, and electronic time keeping for payroll purposes. In-depth knowledge of operating system and merchandising standards is a significant asset.
- Experience working with Sales Managers and Sales Associates to increase average sale, including add-ons, warranties etc. Sell the room, not the sofa.
- Goal setting, ex*****on, and follow up for managers and staff; ensuring teamwork and collaboration between departments.
- Sales volume and expense control within the scope of the position.
Develop/improve a sales confidence culture. You’re not there to approve discounts, you’re there to support sales associate confidence in selling our price, promotion, and marketing strategy (60 day PG, sleep tight guarantee).
- Familiarity in the buying process and vendor relations.
- Flexibility to work weekends, and evenings as required through customer traffic volume or promotional events
- Ability to embrace, learn, and train new policies and changes to systems and procedures.
- Understand, implement, maintain and ensure compliance with all franchise policies and procedures
- Implement all sales and operations program.
- Schedule staff for optimum coverage levels
- Organize and plan promotions and marketing events
