03/15/2020
As the COVID-19 outbreak continues to evolve, we want to reassure you that Local Security is doing everything we can to keep our community safe.
In the coming weeks it will become ever more important for us to work together to reduce the negative impacts of the health emergency.
The following systems and protocols are now in place:
- We are reducing our on-site visits by leveraging our remote access consoles to work on systems from our operations center. Be assured, critical system errors requiring physical presence on site are still being attended at our usual service level.
- Further to reduced site visits, all field service staff have implemented recommended personal hygiene and social distancing protocols
Our interconnected monitoring stations are implementing enhanced cleaning and remote work policies. In the event of a facility lock-down, one of the many backup stations will absorb the load
We are also working with our service provider partners to proactively address the economic impacts for individuals.
Effective immediately, for the duration of the emergency, no active Local Security accounts will have their services suspended for non-payment.
Additionally, in an effort to support seniors in our community:
- All Life Safety systems and service plans (medical alert, smoke, carbon monoxide) are on sale for 30% off
- Credit requirements for new customers are being temporarily relaxed
At this time, we would also like to remind ALL security system owners to perform a monthly test on their security system. If you require assistance with performing a system test, please contact [email protected] for assistance.
Check on your neighbors and vulnerable community members to make sure they have tested their safety systems as well.
Remember to wash your hands!
