01/02/2017
Sometimes, you just have to let go.
I'm announcing that effectively immediately, I'll be taking down the the Know Your Zone apps that I developed last year in response to inactivity on the City's part.
While the city does now have an app that works "good enough," it's that "good enough" part that really bothers me. Functionally, it's pretty good; but from a usability standpoint, it's absolutely atrocious. It saddens me that city employees and stakeholders felt that their app was "good enough," that there was obviously no usability or design study done, and that this is just "the way they do things" downtown. Such is the case with thee other apps -- paid fee apps developed by a third party.
While spending effort and money on things such as usability studies and a tight design isn't exactly the answer, improving the tender process to get a better product at a better price should be done, so that firms such as myself, or TiltedCompass (authors of another KnowYourZone app that looks just gorgeous!) can offer to build these city services from the perspective of the user.
What's next? I have the information available to not only provide snow zone and insect management zone details to citizens, but the ability to display lane closures, report and track online 311 requests, garbage day, police news briefs, and neighborhood information including the location and hours of libraries, pools, community centres, and municipal offices. I'll probably take a good look at how this can all fit together, and may even throw in some Winnipeg Transit data, including soliciting the city to open the API for peggo card balances.
So, while a "zero-click" know your zone app will be gone, please consider staying tune for what happens next. To the over 18,000 citizens who believed in a better way to get this information, I thank you from the bottom of my heart. And to the hundreds of citizens who called me on my person cell phone to get help, it was my pleasure, and I should bill the city for this service, but I won't because it was an absolute delight connecting with you. Plus, you are the proof that the City needs to try harder.
Always in your service,
James Robert Perih