Medlink Services Limited

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Medlink works with Health Care Providers across the country. The affiliated HCPs are accredited to the Medical Profession Council of Zambia. Our HCPs include the highest referral hospital - University Teaching Hospital (UTH) which provides both referral and first line medical services. Medlink works on ensuring that scheme beneficiaries are able to access hospitals that will provide quality care for all the likely illnesses. Medlink will therefore continuously work on ensuring that scheme beneficiaries are able to access quality health services.

In linking scheme beneficiaries to Health Care Providers and in order to contribute to employee productivity, Medlink facilitates selection of Health Care Providers taking into account the following important dimensions of Quality of Care: technical competence, access to services, effectiveness, interpersonal relations, efficiency, continuity, safety and a conducive environment. Medlink’s health associates provide medical, surgical, orthopaedic, dental, optical, rehabilitation and other services for both the young, old, females and males.

Further to the above, Medlink has established a good reputation among its HCPs and therefore Medlink medical cards are widely accepted. This relationship has been built over time and as a result of our efficiency in processing medical bills and continuous liaising with our Associate HCPs. By continuously evaluating the level of service delivery, we have contributed to improved service provision and therefore enhanced the quality of service for our members.


6.2. IMG Travel Insurance



In order to further facilitate convenient medical services for scheme beneficiaries, Medlink facilitates provision of Travel Medical Insurance for periods ranging from five (5) days to one (1) year. This is done in collaboration with Medlink’s Insurance Associate - International Medical Group (IMG). This service has been put in place to further enhance Medlink’s clients’ health care benefits and to allay anxiety concerning access to health facilities when scheme beneficiaries travel abroad.

6.3. Medical Evacuation Services




Medlink is working on finalising an agreement with Specialty Emergency Services (SES), a local organisation that specialises in medical evacuation services. SES provides evacuation services within and outside Zambia.
6.4. Specialised Health Care Providers Abroad

Medlink is also working towards creating linkages with specialised hospitals in India. These hospitals are specialised in the following services: Cardiac, Orthopedic, Neurology, ENT, Gastroenterology, Gynecology, Infertility Treatment, Oncology, Ophthalmology, Organ Transplant, Spine Surgery, Dermatology, Urology, Oncology, Obesity Management, Dentistry.






6.5. Operation of a Pharmacy


Since 2nd January 2014 and as part of an extension of its services, Medlink is now running a Retail Pharmacy “Medlink Pharmacy”. The company hopes to contribute to the health of the local community through provision of conventional medicines, surgical commodities and several other health related commodities. In addition, Medlink has embarked on this expansion to meet the demands of its current Medical Scheme clients who are at times unable to get medicines at some hospital due to stock-outs. The company’s medium to long term term plan is to open more Pharmacies in Lusaka and other towns in Zambia
6.6. Employee Wellness Programmes



Medlink believe that health should be looked at in more holistic way. It is for this reason that the Company has under its range of services promotion of good health among employees. It is always said ‘prevention is better than cure’. The Wellness Programme or Health Promotion Programme is aimed at enhancing employee wellbeing and productivity these being important prerequisites for achievement of goals set by any type of organisation.



7. CLIENTS

Medlink is working with the following clients:

ZAMBIAN BREWERIES

Developed the Zambian Breweries staff medical scheme
Administering the Zambian Breweries Staff Medical Scheme

TOYOTA ZAMBIA

Developed the Toyota health Policy
Developed the Toyota staff medical scheme
Administering the Toyota staff Medical Scheme

FOOD RESERVE AGENCY

Developed the FRA health Policy
Developed the FRA staff medical scheme
Administering the FRA staff Medical Scheme


SAVE THE CHILDREN

Developed the Save the Children medical scheme Policy
Developed the Save the Children staff medical scheme
Administering the Save the Children staff Medical Scheme


DEVELOPMENT BANK OF ZAMBIA

Developed the DBZ staff medical scheme
Administering the DBZ Staff Medical Scheme
Providing Travel Medical Insurance

CHURCHES HEALTH ASSOCIATION OF ZAMBIA (CHAZ)

Developed the CHAZ health Policy
Developed the CHAZ staff medical scheme
Administering the CHAZ staff Medical Scheme
Conducted Health Promotion Activities for CHAZ

NORWEGIAN CHURCH AID

Developed the NCA staff medical scheme
Administering the NCA Staff Medical Scheme
Provided Travel Medical Insurance


AMERICAN INTERNATIONAL HEALTH ALLIANCE

Developed the AIHA staff medical scheme
Developed AIHA medical scheme Policy
Administering the AIHA Staff Medical Scheme


UTILINK LIMITED

Developed the organisational health policy;
Developed the staff medical scheme;
Developed contractual agreements signed by the company and selected HCPs;
Administering the Utilink staff medical scheme



ROOM TO READ ZAMBIA

Developing the Room to Read Medical Scheme Policy
Administering the Room to Read staff Medical Scheme

TRANSPARENCY INTERNATIONAL ZAMBIA

Developing the TIZ Medical Scheme Policy
Administering the TIZ staff Medical Scheme


VVOB

Developed the VVOB Medical Scheme Policy
Administering the VVOB staff Medical Scheme



ZAMBIA WEIGHTS AND MEASURES AGENCY

Developed the ZWMA Medical Scheme Policy
Administering the ZWMA staff Medical Scheme


COTTON BOARD OF ZAMBIA

Developed the CBZ staff medical scheme
Developed CBZ medical scheme Policy
Administering the CBZ Staff Medical Scheme

LAND ‘O’ LAKES

Developed the Land ‘O’ Lakes staff medical scheme
Developed Land ‘O’ Lakes medical scheme Policy
Administering the Land ‘O’ Lakes Staff Medical Scheme

CFAO/NISSAN – ZAMBIA

Identified potential insurance companies to provide the required services;
Prepared tender documents to solicit bids from selected insurance companies;
Undertook evaluation of bids from the insurance companies;
Selected a suitable medical insurance service provider based on evaluation results;



BP ZAMBIA

Made Presentations during BP’s health Week of the following topics:
Stress Management
Employee Assistance Programmes

AIRTEL

Conducted a Health Promotion Activities for the employees

NATIONAL HIV/AIDS/STI/TB COUNCIL

Made Presentations during BP’s health Week of the following topics:
Positive Thinking
Work Place Wellness Programmes