Concentric Circle Consulting

12/07/2024

Our next Kanban Simulation event is scheduled for 24 July 2024.
In this session we will use an automated flow simulation platform. This platform identifies about 20 different factors potentially influencing flow, including: the workflow structure; the use of queues; the team size and structure; the allocation of team members to workflow phases; the backlog replenishment strategy; the task sizes and distributions; personal and workflow phase WIP limits; etc.

We will see the influence in real time of these parameters on cycle time, throughput and flow efficiency.

For the details, go to: https://www.meetup.com/kanban-simulations-on-line/events/302192520/

04/07/2024

Concentric Circle Consulting has now been named a Platinum Partner of Businessmap. We are delighted to be able to bring to our customers such a superb product created and managed by such a first-rate team.

27/12/2022

When you design a kanban board, think of the columns as verbs and the cards as the nouns, or objects of those verbs. It is a simple way of making a board that helps you manage the flow of work. See further details here: https://l.3cs.ch/2c

09/09/2022

On 29 September 2022 at 16:00 UTC+0, will organize an on-line panel discussion of . Robert will be a member of the panel of experts. We will discuss agility and OKRs, getting started with OKRs and misconceptions about OKRs.

The event is free and requires registration. For more information and to register: https://us06web.zoom.us/webinar/register/8216629854353/WN_VFRUcKmpQXWj0DSMdDmdLQ

14/04/2022

We are delighted to announce that Concentric Circle Consulting is now a Gold Authorized Solution Partner for Kanbanize, the leading kanban software solution.

08/05/2021

If every stakeholder has a different perception of service value, if service value is largely subjective, how should we measure it? And if we do not do a good job of measuring it, how can we do a good job of optimizing that value? On 19 May I will present elements for a framework of measurement of service value. You are cordially invited to attend the live, on-line, presentation. You may also watch the recording afterwards. I look forward to your participation and your own contributions to this subject. You may register for the event here:

For the last three years, IT Service Management has been significantly influenced by technological advancements including automation, cloud, ITIL 4 and the continued stronghold of DevOps. With MarketsandMarkets estimating that the global cloud ITSM market size alone will reach $10.4B by 2024, the in...

06/03/2021

Our next presentation will take place as part of the International Service Management Days— https://www.itsmfi.org/page/itSMFSMDays2021 —"New Visualizations for New Ways of Managing Services". It will take place at 9:30 UTC+0 on 23 March 2021. All are welcome and attendance is free.

Service Management Days, a first in our global community: an entirely virtual, global service management conference, hosted by itSMF International and our member chapters!

28/09/2020

We all know about lead & lag indicators. But both types have drawbacks. This is why I identify "along" indicators—metrics that help us improve performance __while__ we are doing the work. Read all about it here:

Kanban facilitates a type of indicator that is neither a lead indicator nor a lag indicator. The benefits of this third while indicator are described.

16/09/2020

System configurations have long been a prime topic for . In this article, I delve into some of the issues associated with vi­su­a­liz­ing the con­fig­u­ra­tions of systems. As with many other dis­ci­plines in ser­vice ma­nage­ment, the use of vi­­s­u­a­l­i­­za­­tions in con­fig­u­ra­tion ma­nage­ment can be prob­lem­atic. I hope to highlight some of these issues with a view toward: improving the func­tionality soft­ware de­ve­lop­ers build into ; and expand­ing how con­sumers of con­fig­u­ra­tion in­for­ma­tion make use of vi­­su­­a­l­i­­za­­tions. Read about it here:

In this article, I will delve into some of the issues associated with vi­su­a­liz­ing the con­fig­u­ra­tions of systems.As with many other dis­ci­plines in ser­vice ma­nage­ment, the use of vi­­s­u­a­l­i­­za­­tions in con­fig­u­ra­tion ma­nage­ment can be prob­lem­atic...

10/08/2020

In my series on , I have sug­gested many techniques for im­prov­ing how we visualize service manage­ment in­for­ma­tion. However, we communicate information via a two-way street. de­signers could benefit from these techniques, but viewers also need to understand them. How can you increase the visualization maturity of those viewers? See my take on this question here:

We communicate information visually via a two-way street. Both visualization de­signers and viewers must have similar levels of maturity to benefit from visualizations. This article suggest techniques for increasing the overall maturity of visualization techniques in an organizations.