With a Swiss hospitality approach at its core, HBL Hospitableness has been an expert in qualitative service experience research. We are expert and passionate individuals trained to deliver quality service expertise and actionable insights to enhance the guest service experience. With the advancement of technology and customer experience trends and demands, the awareness of your current service lev
el is crucial to creating a memorable and sense-making experience for your guests. In this sense, we will experience different services provided at your property and develop a service experience report. We will evaluate the service standards that were delivered compared to the degree of service promoted or expected. The service experience report will highlight positive and negative aspects of the service experience that have the potential to damage or enhance the customers' experience. It will also offer a range of qualitative and professional comments and recommendations for training. Our service experts' portfolios range from individual guests, business guests, families or solo travelers. These combinations of expert profiles provide the businesses with the opportunity to be assessed from different lenses, providing a sophisticated and innovative analysis in comparison to a traditional mystery guest visit.
