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Customer Experience Touchpoints Group

Name: Customer Experience Touchpoints Group
Address: Bloc L, Makepe, Douala, 237, CM
Telephone: +237677144395

Page d'Accueil
Cameroun
Douala
Customer Experience Touchpoints Group

CX Touchpoints Group is a leading Customer Experience organization. Delivering high-value customer e

Institute of Customer Service, is a leading Customer Experience organisation in Cameroon. Specialized in Customer Experience Surveys and Research, Consultan

21/06/2025

Great leadership builds great customer experiences.
At CX Touchpoints, we believe the future of CX in Africa will be shaped by collaboration, innovation, and shared purpose.
Learn more at cx-touchpoints.com

20/06/2025

Is Africa’s public sector ready for a CX revolution?
The journey to exceptional citizen service starts with leadership, innovation, and collaboration. Let’s drive the change together!
Learn more at cx-touchpoints.com

19/06/2025

October is around the corner! Will you join the global celebration of International Customer Service Week?

Beyond the fun, it’s a powerful moment to build a strong service culture, recognize your team’s effort, and reconnect with your customers.

Learn more at cx-touchpoints.com

15/06/2025

“Customer experience is the next competitive battleground.”
In a world where products are similar, experience is what sets you apart. How your customers feel matters more than ever.

14/06/2025

What’s holding your customer experience back?
Every organization faces CX roadblocks—data, culture, tools, or leadership. Identifying yours is the first step toward transformation.

13/06/2025

From good service to great experience
“Customers may forget what you said, but they will never forget how you made them feel.”
Elevate your customer experience to build emotional connections that last.
Learn more at www.cx-touchpoints.com

12/06/2025

Are you hearing your customers, or just collecting responses?

Voice of the Customer (VoC) tools help turn feedback into strategy. The smartest companies don’t just listen, they act.

🔑 3 Key Focus Areas:
• Go beyond surveys
• Turn insights into action
• Measure what matters

Learn More : www.cx-touchpoints.com

10/06/2025

🚀 Did You Know? The Global CX Index Reveals What Drives Customer Happiness!

Ever wondered how top brands measure and master customer experience?

The Global Customer Experience (CX) Index breaks it down into 21 key factors, from speed to empathy, and shows EXACTLY how each one impacts satisfaction.

✅ Benchmark against competitors
✅ Compare industries & countries
✅ Pinpoint what to improve

Learn more about the index here: https://www.linkedin.com/pulse/global-customer-experience-index-gcx-tool-measuring-kpunsa-f-mbinkar-22bce/?trackingId=g0Z9gTyaQHqsugCWCsAyJQ%3D%3D

19/05/2025

🎉 Celebrating Excellence in Customer Experience! 🎉

We are proud to celebrate our newly certified Customer Experience professionals who have successfully completed the Certified Customer Experience Management Professional (CCXMP) Program by CX Touchpoints Group. An approved program of the Chartered Management Institute (CMI), UK.

This accomplishment marks a significant milestone in their professional journey, and we are thrilled to recognize their commitment to delivering exceptional customer experiences.

👏 Congratulations on earning dual certifications in customer experience from CX Touchpoints Group and CMI UK , a true testament of your dedication to excellence, strategy, and leadership in CX! You are now the bridge between the heart of the customer and the heart of your organisations...

Reach out to us today to start your CCXMP Journey at +237 651781862 or +250796162434 ( Whatsapp, SMS, Call)

01/05/2025

🌟 Happy Labour Day!
Today, we celebrate the people behind every great customer experience.
Your work builds loyalty, trust, and growth.
👏 Thank you from CX Touchpoints Group.

Adresse

Bloc L, Makepe
Douala
237

Heures d'ouverture

Lundi	08:00 - 17:00
Mardi	08:00 - 17:00
Mercredi	08:00 - 17:00
Jeudi	08:00 - 17:00
Vendredi	08:00 - 17:00
Samedi	08:00 - 13:00

Téléphone

+237677144395

Site Web

https://www.cx-touchpoints.com/

Notifications

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