13/08/2024
Hotel General Manager Onboarding Training 2: Essential Documents and Policies
This document outlines the essential documents and policies that a General Manager needs to have in place during the initial stages of a hotel's pre-opening phase. This list is a basic foundation, and the General Manager should add other documents specific to their hotel based on actual circumstances.
1. General Manager Pre-Opening Handbook and Checklist
A. General
1. Project Overview
2. Hotel Strategy Overview: Unique selling points and brand characteristics
3. Hotel Information: Known strengths and weaknesses of the project
4. Market Information
* Market competition: Occupancy rate, average room rate
* Local competitors
* Business sources (geographic: domestic/international), business types (business, leisure, conference)
5. Key clauses in the hotel management agreement
6. Owner Information
* Owner company organizational structure (who is who?)
* Relationship between the management company and the owner
* Internal relationships within the owner company
* Contact information for key personnel in the owner company
* Division of labor for key personnel in the owner company: Who has decision-making power? Who influences decisions?
* Owner company's application process for funds
* Time schedule for meetings with the owner company and meeting minutes from past meetings
* Preferred communication methods of the owner company
* Meeting schedule for the General Manager with the owner
7. Feasibility study report
8. Arrangement for the General Manager's temporary office
B. Finance-Related
1. Pre-opening budget: What information has been provided to the owner so far? Are there any special agreements with the owner regarding certain items?
2. Procurement list: Procurement of consumables and opening materials
C. Human Resources-Related
1. Recruitment plan
2. Onboarding training plan
3. Skills training plan
D. Design and Engineering
1. Internal design standards
2. Engineering drawings (machine and equipment layout plan, electrical plan, water supply and drainage plan, structural drawings, and special standards)
3. Equipment list and specifications (furniture, fixed assets, and equipment)
4. Engineering progress and opening schedule
2. Important Tasks During the Hotel Pre-Opening Phase
A. Finance-Related
1. Hotel opening budget: Reviewed, revised, and approved by the General Manager.
2. Recruitment plan (entry date and number of personnel)
3. Operating budget for the first year of operation
B. Human Resources-Related
1. New hotel organizational structure
2. Candidates for leadership positions in each department and recruitment progress
3. Temporary and permanent accommodation arrangements for hotel staff
C. Opening Schedule
3. Important Management Work Related to Hotel Opening
A. Participation in group management projects, such as customer satisfaction surveys
B. Group approval/notification procedures that the General Manager must follow
C. Recommended partner companies: Banks, law firms, audit firms
D. Training plan for the General Manager and department managers
E. Group procedures for handling complaints
4. Essential Rules and Regulations for the New Hotel
A. Hotel vehicle use policy
B. Hotel staff leave policy
C. National and religious holiday arrangements
D. Employment policy
E. Layoff policy
F. Probationary period policy
G. Dismissal policy
H. Sick leave policy
I. Employment policy for people with disabilities
J. Overtime policy
K. Bonus policy
L. Severance pay policy
M. Hotel self-use room allocation plan
N. Staff meal plan
O. Shuttle bus policy
P. Staff development and training policy
Q. Department leadership benefits table
R. Staff benefits table
S. Staff medical insurance
T. Retirement policy
U. Financial policy
V. Local special policies
