09/02/2022
How to become a qualified quality manager?
QAS China would like to share our views about the question.
firstly, sort out the job responsibilities of all positions in the quality department, redefine the KPI of each position. Without good process support, the KPI of the quality department cannot be achieved. Then make statistical analysis of KPI every month and carry out cause analysis and corrective measures for unachieved goals.
All the above are internal planning of the department. Under the overall framework of the company, we cooperate sincerely with other departments of the company to play a role of quality connection, transmission, bond and justice.
In the phase of APQP, our department plays a connecting function to ensure that customer requirements will not be omitted or lost in the research and development process, and implement customer functions and requirements on the characteristics of products.
In terms of quality verification, our quality department plays a fair role. Any sample shall adopt standard test and verification methods to ensure the reliability of test results and fully verify whether customer needs are met.
In terms of production process control, our quality department plays a role of connecting and judging, transforming the product standards of the technical department into quality standards that can be understood and judged by operators and inspectors, and playing a role of quality judging in incoming inspection, process inspection, completion inspection and shipment inspection to prevent all defective products from flowing out.
On the client side our quality department plays the role of investigation, feedback and supervision. When customers complain or complain, we immediately initiate emergency and temporary countermeasures; feedback the problem to the responsible department and analyze the cause together with the responsible department; formulate corrective measures, and supervise the implementation of long-term countermeasures of the responsible department.
In terms of continuous improvement, our quality department plays a leading and tracking role. In the process of internal and external quality control, many problems are constantly recurring. For these problems, we should cooperate with other departments to establish projects, analyze, improve, track and summarize.
In conclusion, as a quality manager, you should start from the problem, start from the customer, solve the problem at the product level, win the trust of the customer and the management, and then improve the process and system
