29/05/2026
Growth doesn't usually break all at once.
It breaks quietly — in onboarding queues, compliance reviews, support backlogs, and operational bottlenecks that can't keep pace with revenue.
One of the biggest misconceptions in scaling companies is that operational strain is a hiring problem. But in high-stakes, regulated functions, adding headcount often just means you're solving last quarter's bottleneck.
Jen Spencer, our CGO, wrote about what actually happens when a business outgrows the operation that got it there — and why the answer isn't more resources. It's ownership.
If your teams are feeling the pressure between commercial momentum and operational capacity, read the full article.
Link in the comments.