Consultoria y Servicios Informaticos CSI

26/05/2026

25/05/2026

🏵️ EasyVista's EV Pulse AI Conversations Brings Workflow-Grounded AI into Everyday Service Interactions.

Built for ITSM and ESM environments, EV Pulse AI Conversations enables users to resolve issues through natural interactions while connecting directly to structured workflows, enterprise knowledge and operational data.

“Support shouldn’t begin with a form, it should begin with a question,” says Loïc Besnard, Chief Product Officer at EasyVista. "With EV Pulse AI Conversations, we’re helping organizations deliver faster, more intuitive service experiences."

Discover more: https://bit.ly/4tLEjVi

25/05/2026

18/05/2026

AI agents are rapidly entering enterprise IT environments, but intelligence alone is not enough to deliver reliable outcomes at scale.

Research with 1,100 global IT professionals highlights a critical challenge: without governance, operational context, and structured ex*****on, AI initiatives struggle to move beyond experimentation.

Our new infographic explores why ITSM is emerging as the operational foundation AI agents need to perform consistently, securely, and effectively.

Download: https://bit.ly/4tMD3Bu

18/05/2026

Many organizations still manage IT assets reactively through spreadsheets, disconnected systems, and fragmented processes.

But in hybrid environments with growing subscription models and distributed endpoints, that approach creates hidden costs, compliance risks, and security gaps.

Modern ITAM requires integrated workflows, automation, reliable CMDB visibility, and strategic governance.

Learn how to transform IT asset management into a proactive business capability. https://otrs.com/blog/itam/itam-maturity/

14/05/2026

¿Sientes que los procesos internos en tu empresa se pierden en una cadena infinita de correos? 📧🚫

La gestión de servicios no es solo para TI. Con el modelo Enterprise Service Management (ESM), llevamos la eficiencia de la tecnología a áreas como Recursos Humanos, Jurídica y Finanzas.

En CSI, implementamos soluciones con EasyVista y OTRS para que tu equipo deje de perseguir trámites y empiece a generar valor. 🚀

👇 Mira cómo transformamos la agilidad organizacional en este resumen.

EasyVista OTRS Group

12/05/2026

¿Es posible que toda una organización funcione con la misma agilidad que el departamento de TI?

En CSI creemos que sí. La transición de ITSM a Enterprise Service Management (ESM) es el camino para que áreas como Recursos Humanos o Finanzas ofrezcan una experiencia de servicio excepcional. Comparto nuestra visión sobre cómo plataformas como EasyVista y OTRS son los pilares de esta evolución.

Haz clic en la imagen para leer nuestra perspectiva completa sobre la gestión de procesos

11/05/2026