Edna

17/03/2022

Engage with in the way they prefer – leverage for two-way communications. Write to us, to know more:

Gain and Retain Millions of Global Customers Connect with customers on their most favored messenger with WhatsApp Business API powered by edna. Request Demo Prioritize convenience in customer…

15/03/2022

Digital with customers is an essential part of marketing strategy. During 2022, most of the 𝐫𝐞𝐭𝐚𝐢𝐥𝐞𝐫𝐬 plan to boost spending on their business transformation efforts. Find out how new digital communication channels are playing key role in these efforts:

Digitally Guide Your Shopper’s Journey From Discovery to Purchase! Use Cross-Channel Personalized Messaging – for Promotions, Sales, Customer Support – to Delight Shoppers and Drive Business, Both…

10/03/2022

The industry has wholeheartedly embraced for reaching out directly to their customers – be it to confirm , specify check-in times, offer exclusive discounts on special occasions, upsell experiences, get feedback, and more.

Gain and Retain Millions of Global Customers Connect with customers on their most favored messenger with WhatsApp Business API powered by edna. Request Demo Prioritize convenience in customer…

08/03/2022

Cart abandonment is a constant source of worry for all B2C apps. Timely and relevant notifications are a great way for brands to decrease cart attrition and recover lost sales. Find out how you can leverage push to nudge customers gently to resume their purchases!
https://edna.io/channels-push/

03/03/2022

𝗙𝗼𝗼𝗱 & 𝗯𝗲𝘃𝗲𝗿𝗮𝗴𝗲 players are successfully leveraging to handhold customers throughout their entire food journey – from looking up menus in the app to confirming orders, sharing delivery addresses, making payments, retargeting customers with discounts on their previous purchases, running loyalty programs, and so on. Find out how edna can help you take your food business to newer heights: https://edna.io/solutions-food-and-beverages/

01/03/2022

𝗗𝗶𝗴𝗶𝘁𝗮𝗹 𝗰𝗼𝗺𝗺𝘂𝗻𝗶𝗰𝗮𝘁𝗶𝗼𝗻 𝘁𝗼𝗼𝗹𝘀 have proved to be an unlikely ally for the 𝐞𝐝𝐮𝐜𝐚𝐭𝐢𝐨𝐧 sector post covid – facilitating easy exchange of information between students, parents, and institutes, and reducing the burden on administrative staff by automating routine queries.
Two years on, Live , Push, , SMS, Messenger – never designed as education tools – are still playing a critical role in closing the gaps in education – from onboarding new students, sharing info on available courses and admission dates to sharing class routines and counselling students. Read about how your institute can leverage the immense benefits of digital communication tools for education in our new blog here:

Why the Education Sector Needs Digital Communication Tools In 2020, the covid-19 pandemic brought the world to a grinding halt. Offices, shopping centers, restaurants, and travel closed down…

24/02/2022

Work-from-home has pushed up the demand for all-day data connectivity globally. While that is good news if you are a 𝘁𝗲𝗹𝗰𝗼 𝗮𝗻𝗱 𝗜𝗦𝗣𝘀, it also means you’re probably facing a deluge of incoming calls from customers daily. See how deploying edna’s solutions can help your customers reach out to you easily on their preferred channel and reduce the burden on your contact centers. Write to us to find out more – [email protected]

Gain and Retain Millions of Global Customers Connect with customers on their most favored messenger with WhatsApp Business API powered by edna. Request Demo Prioritize convenience in customer…

22/02/2022

Big tech companies are increasingly encroaching the bank’s turf by offering payments, transfers, lending, and investments-related services. They’re sidelining banks by offering a great bundle of services along with next-level customer care on digital platforms.
To counter this threat, 𝐛𝐚𝐧𝐤𝐬 need to focus on connecting more closely with customers and provide them frictionless, intuitive, and even enjoyable banking experiences. How can they achieve this? Check out our solution for Banking

17/02/2022

Delivery and order fulfillment can make or break the entire 𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐞𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞. Failed deliveries result in not just huge financial losses but end up damaging a business’s reputation. Timely and transparent communication is vital, and at edna we provide just such easy-to-use solutions that help you navigate last-mile communication with ease.
Talk to us today! https://edna.io/channels-whatsapp-business/

15/02/2022

The education sector has benefitted immensely from using digital communication tools in the post-covid-19 world. From sharing information on available courses and admission dates to sharing class routines and counselling students – there are diverse ways in which educational institutes have leveraged tools like and Live Chat to make information easily accesible.
Find out more in our latest blog: https://edna.io/resources/education-sector-needs-digital-communication-solutions/

10/02/2022

The longer you make your customers wait on hold when they call, the more frustrated they feel and the more overloaded your contact center reps get. Switching to edna’s easy-to-use chat solutions can help you deflect incoming calls to lower-cost messaging channels and reduce both costs as well as agent fatigue.

08/02/2022

Today’s customers do not shy away when it comes to embracing multiple channels to communicate with businesses. Whether it’s WhatsApp, Live Chat, Push, Apple iMessage, Viber, or SMS – centralizing all your customer communication across a single, intelligent interface can help you create a consistent messaging experience that delights your customers!
Contact us to know more. https://edna.io/contact/