Improvement CZ

Improvement CZ Consulting, Customised training & Development in hospitality and customer service.

💚 You never hurt anyone with a smile.
13/08/2022

💚 You never hurt anyone with a smile.

💚 How much emphasis do you put on what you say and how you say it? Do you talk about it with your employees? Or you do n...
11/08/2022

💚 How much emphasis do you put on what you say and how you say it? Do you talk about it with your employees? Or you do not care? Little things make big differences :-)

👉 Active listening is super important in customer service. 👂Listening improves communications 👂 Listening shows you care...
09/08/2022

👉 Active listening is super important in customer service. 👂Listening improves communications 👂 Listening shows you care 👂 Listening shows respect for the customer.

👉 In our trainings, we place great emphasis on practicing active listening. It is very often taken lightly, but not with us :-)

👉 We prepare training individually based on the needs of our clients. 🫵 That's why we do a little research, secret phone...
07/08/2022

👉 We prepare training individually based on the needs of our clients. 🫵 That's why we do a little research, secret phone calls or visits to get to know our client and their employees better and prepare training there that will benefit you as much as possible.

👉 Your guests will not remember how the hotel looks like but most they will remember how you made them feel and how they...
05/08/2022

👉 Your guests will not remember how the hotel looks like but most they will remember how you made them feel and how they felt in your hotel.

👉 Let your clients know that you are always here for them. You will make them feel great and comfortable that they will come back to you again and again.

👉 The most important thing on the phone call is the first 7 seconds, the tone of voice and the smile. Yes, the smile can...
03/08/2022

👉 The most important thing on the phone call is the first 7 seconds, the tone of voice and the smile. Yes, the smile can also be heard on the phone :-)

👉 Our custom made Customer Service trainings focus as well on phone calls and being the star over the phone as well.

👉 When you are facing challenging guest, let him talk first. Then place appropriate questions to understand well his ne...
02/08/2022

👉 When you are facing challenging guest, let him talk first. Then place appropriate questions to understand well his needs.

👉 Key to success with your customers.

Stunning place, where they know well how to treat their guests✨
18/04/2022

Stunning place, where they know well how to treat their guests✨

Na Královce ví, jak vykouzlit kousek jara i v té největší chumelenici ❄️ all details matter 👍 ...
29/01/2022

Na Královce ví, jak vykouzlit kousek jara i v té největší chumelenici ❄️ all details matter 👍

👉"Have a great attitude"Nezapomeňte na milý přístup k zákazníkům. Nikdy nezvyšujte hlas🗣 i když někdo na vás křičí. Zůst...
13/11/2021

👉"Have a great attitude"
Nezapomeňte na milý přístup k zákazníkům. Nikdy nezvyšujte hlas🗣 i když někdo na vás křičí. Zůstaňte v klidu a mějte i přesto přívětivý tón hlasu.☝

👉"Have a great attitude"
Don't forget to be kind to your customers. Never raise your voice🗣 even when someone is yelling at you. Stay calm and still have a friendly tone of voice.☝

👉68% zákazníků opustí hotel a už se nikdy nevrátí kvůli lhostejnému přístupu ze strany manažera nebo zaměstnanců vůči z...
12/11/2021

👉68% zákazníků opustí hotel a už se nikdy nevrátí kvůli lhostejnému přístupu ze strany manažera nebo zaměstnanců vůči zákazníkovi.☝Bohužel, je to pravda. A tak co s tím? 🤔

👉68% of customers leave the hotel and never return due to the indifferent approach of the manager or employees to the customer.☝Unfortunately, it is true. So how to change it? 🤔

Úspěšný hotel => spokojení zákazníci✨Spokojení zákazníci => úspěšný hotel ✨➰Vše začíná a končí u lidí (personálu) a vše ...
09/11/2021

Úspěšný hotel => spokojení zákazníci✨
Spokojení zákazníci => úspěšný hotel ✨
➰
Vše začíná a končí u lidí (personálu) a vše je o lidech✨😉 👉 3 důležité pilíře zákaznického servisu se soustředí kolem tří "P" PROFESIONALITA ➰TRPĚLIVOST ➰PŘÍSTUP
Ani tyto témata nepodcenujeme v našich školeních. Všechna školení jsou sestavována individuálně pro každý hotel a jeho potřeby.

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