01/03/2021
"...front-line perspectives often generate promising process improvements and business opportunities that would not have been apparent to managers."
Article from MIT Sloan Management Review by Philipp Cornelius validates a simple yet powerful insight: move closer to your customer and emphasize the importance of your front-line employees.
How would this look in a real world?
One example we like to use is Haier - the world‘s largest appliance manufacturer. Haier‘s philosophy is to be an rather than a company. Therefore, they are a network of autonomous teams with end-to-end responsibility for products, suppliers, and customers. Teams are Micro Enterprises that have their own product and loss responsibility and full accountability in their (and hence their product‘s) success. Using an internal market, teams negotiate support, resources and staff among themselves, making it a very flexible, yet scalable structure.
Is it close enough to be to the ? : ) What are your thoughts?
Front-line manufacturing workers contribute more valuable ideas after they’re briefly assigned to other company sites.