Axcess Nordic

28/05/2020

Fik du set Andreas Wessel Knaack og Morten Carlsson fra TeleFaction og Axcess Nordic fortælle om Medarbejderbarometer og Employee NetPromoterScore (eNPS)? Nu kan du se eller gense webinaret her.

Begge løsninger fik ekstra aktualitet under corona-nedlukningen, som praktiske ledelsesværktøjer. Men det går forhåbentlig aldrig helt af mode at tage temperaturen på medarbejderstemningen og at vide, hvem der har mest brug for din hjælp.

Se videoen og hør hvordan de to værktøjer kan hjælpe dig og hvordan du kommer i gang.
https://axcessnordic.com/ressourcer-2/webinarer/medarbejderbarometer/

31/01/2020

Axcess Nordic would like to give a warm salute to our Trainee, Thim Schløger-Sandgren, who today received his diploma.

Thim has finished his education as IT Supporter and we are proud to have contributed to his future as IT professional.
During the last 2 years, Thim has been working in our ServiceDesk helping our customers in handling incidents, change and service requests

Congratulations, Thim!

12/09/2019

Igen i år står Axcess Nordic klar til IT EXPO Århus. Kom og besøg os på stand 50 til en god snak om Speech Analytics og WFO generelt ☺️

21/02/2019

Join us for the annual Verint Engage on the Road event

✔ Where, Copenhagen, Kosmopol
✔ When, 2. april from 09.00- 15.00
✔ Go to Verint´s site and sign up (it is free, but with limited seats):

Join us at Kosmopol in central Copenhagen and learn how you can get the most from your current and future Verint solutions.

Engage on the Road brings together your peers, our experts and experts from Verint. We will all share our expertise, insights and perspectives on how to optimise your customer engagement.

Axcess Nordic is sponsoring and will attend with relevant content.
Axcess Nordic is a platinum Verint partner with focus on the Workforce Optimisation suite, with a special tender love for the Speech Analytics solution.

Welcome to Engage on the Road, the event for Verint customers in the Nordics, which will take place on 2nd of April at Kosmopol in Copenhagen.

29/08/2018

TRULY A GREAT DAY TO BE WORKING AT AXCESS NORDIC

New faces and known faces from Axcess Nordic joined up to participate in the DHL 5 x 5 km relay run in Copenhagen. Good colleagues ran the 5 kilometers in great style and pace, with great support from colleagues and family. Amazing to join the 21.000 participants yesterday running and socializing in what is known to be the world’s largest exercise run. All in all, it was a great day with colleagues and families and truly a great day to be working at Axcess Nordic.

And today, we are all feeling sharper than ever for new challenges and for sharing the Axcess Nordic Experience of world class work force optimization-solutions with new customers.

28/06/2018

WHAT IS BEST PRACTISE FOR SELECTING CALLS FOR QUALITY MONITORING?
New article by Axcess Nordic Speech Analytics specialist, Christian Gabriel, about how to utilize the cutting edge contact centre technology for selecting the right calls for quality monitoring.

A true childhood highlight was catching my first Pike (in Swedish: Gädda; in Danish: Gedde). Up until that time, I had been fishing the same forest

03/05/2018

We are so happy to welcome Flemming Greulich Meinertz to the best team ever at Axcess Nordic.

Flemming will be pivotal in our efforts to continuously improve our Customer Experience through improved delivery and processes for our Projects and Services.

Warm welcome to Flemming!

14/04/2018

VERINT ENGAGE 2018 in Copenhagen is officially closed. What a day!

We believe that it was a great day with interesting updates and research from VERINT, bundled with inspiring customer cases about Speech Analytics, Workforce Management and Engagement Management.

We delivered an update on "Speech Analytics, Hot topics for Scandinavian companies" with our Christian Gabriel

A big thanks to all the customer that took out the time to pay this conference a visit. And a big thanks to Verint for making it happen.

Lets do it again next year

05/04/2018

En rigtig god arbejdsdag er ved at være slut. Jeg er glad og beæret over, at så mange her til morgen valgte at tage turen til Aarhus og gæste vores og WHI's morgenbrief om værdiskabende kundesamtaler.

Vi havde besøg fra mange brancher, lige fra bank til telekommunikation, fagbevægelse, forsikring og BPO (eksternt kundecenter) m.fl., der blandt andet var kommet for at høre, hvordan Speech Analytics kan bruges til at effektivisere og automatisere arbejdet med at lytte til og kvalitetstjekke samtalerne.

Tak til alle for en god dag og til ATEA for at lægge lokaler til vores arrangement.

06/03/2018

NVITATION TIL GRATIS MORGENBRIEF I AARHUS: FÅ ENDNU MERE UD AF JERES KUNDESAMTALER

Kom til morgenbrief torsdag den 5 april og hør Christian Gabriel, Axcess Nordic give en introduktion til Speech Analytics og automatiseret evaluering.

Hør også Lise Gøttsche og Jacob Andresen fra WHI fortælle om, hvordan spillereglerne for god kundeservice er ved at ændre sig, og giver en smagsprøve på WHI's dialogværktøj, som I kan begynde at bruge med det samme.

Da vi afholdt tidligere i år arrangementet i Ballerup, oplevede vi en overvældende interesse for at deltage og havde besøg fra en række sjællandske virksomheder.

Læs mere om arrangementet og tilmeld dig fra via Axcess Nordic's hjemmeside.

https://lnkd.in/ga-6RGH