IMPACT Extend

28/11/2023

The power of asking why?🤔

We're very excited to share that we're partnering up with ILVA to enhance its customer experience through seamless data management and a future-proofed martech stack.

What's the key takeaway so far? The art of asking 'why' is crucial. Let's explain:

ILVA initially approached us for a new Customer Data Platform. However, in the discovery phase, we identified three pitfalls in ILVA's current setup that could potentially lead to unrealised revenue 💡 This both changed and expanded the scope of the partnership.

Curious about these pitfalls and how we plan to address them? Dive into the details of our partnership here: https://ow.ly/wSJu50QbzWE

10/11/2023

Curious about the synergy between Design, Health & MedTech? 🤔

This week, we dove into the future of healthcare UX at UXN Health Conference, covering key themes like research ethics, clinician experiences, accessibility challenges, and the impactful role of AI in shaping UX. 🔍

Some overall key takeaways from the conference were:

👩‍⚕️ Clinicians rely on digital tech for efficient healthcare delivery
🌐 Improving digital UX prevents burnout proactively
🤖 Exploring challenges and value of AI in research and design
🔍 Emphasizing organized design research for seamless integration
🔄 Structured innovation minimizes friction, driving positive change

Did you know clinicians increasingly rely on digital technology? 🌐 With digital tech, clinicians enhance user experience, prevent burnout, and retain professionals in the field.

Explore the challenges and values of integrating AI into research and design - a crucial step towards global well-being and future innovation. 🌍

10/11/2023

Our Retail Cheat Sheet is one of our most popular pieces – and for good reason 🌟

In today's retail landscape, customer experience is the 'wow' factor that differentiates good brands from great brands and builds customer loyalty.

Surprisingly, 80% of companies claim they deliver an excellent customer experience – but only 8% of customers agree.

Dive into our retail guide and cheat sheet, to discover how you can provide engaging omnichannel experiences at every touchpoint: https://ow.ly/z5fX50Q6oJK 💡

Use this retail cheat sheet to learn how to provide remarkable omnichannel customer experiences at every touchpoint, online and in-store.

27/09/2023

Join our event on Oct. 10 for networking and insights!

Get updated on the latest trends within Composable Commerce and Omnichannel Innovation, and gain insights from industry experts such as Tim Blake, Commercetools and Kasper Holst, CEO of IMPACT Commerce with +20 years of experience within digital strategy and commerce.

With our partners, Adyen and Commercetools Inc, we share best practices and a great network in the stunningly beautiful rooftop surroundings.

Connect, get inspired and enjoy great food and drinks.
Register here: https://ow.ly/T4b450PPyxz

26/09/2023

Partnering with a purpose

IMPACT Commerce is very proud to partner with Spoor and welcome this purpose-driven client into our client roster. This collaboration marks a monumental leap in ensuring complete of leather materials, from farms to tanneries.

The partnership supports our change for the better, as Spoor is a pioneer in value chain traceability.

Read the latest update to dive deeper into our mission: https://ow.ly/JAJB50PPn4s

22/09/2023

Pictures from an unforgettable day!

IMPACT had the pleasure of welcoming an enthusiastic group of students from KEA - Københavns Erhvervsakademi -
It was so much fun!

We provided insights into our company and the consultant profession. Together, we discussed the professional and interpersonal skills important for consultants and the values that drive our insightful relationships with clients and colleagues.

We presented three IMPACT tracks:
1️⃣ Digital Marketing
2️⃣ Omnichannel index data
3️⃣ User experience design

Furthermore, we challenged the students with a customer case study, and they demonstrated impressive skills in handling challenges. Their open-mindedness and outstanding ideas truly impressed us!

Interested in a career with our company?
Keep track of new positions - we look forward to hearing from you. 😊

➡️ https://career.impact.dk/?__hstc=19431527.c1ff6c2649f9ac4d603034537ec1b161.1682584244133.1695382422098.1695388843585.166&__hssc=19431527.1.1695388843585&__hsfp=4193396153&utm_campaign=facebook_post&utm_medium=social&utm_source=facebook&utm_content=2023_CAREER_WEBSITE-FB

22/09/2023

Let's Dive into the Future of UX! 🔦

Shaping the is a collective responsibility. Last week, we engaged with future-oriented design, drawing wisdom from the past and envisioning what awaits us.

Thanks to Alicia Shao for enlightening us at the latest UX event hosted with IMPACT and CPHUX

Alicia, Senior Service Designer at the LEGO Group, highlighted the importance of inclusive design for the future. She discussed the concept of future literacy, which will also be covered in upcoming events.

Stay tuned as IMPACT hosts many exciting events and webinars this season. Explore more on our website: https://ow.ly/yhVy50PNJTZ

20/09/2023

IMPACT Experience Designer Team Meetup 🎨

Our Experience team recently came together in Odense for a Bootcamp to strengthen the importance e of building a tightly-knit community. With our teams expanding and our skills advancing, nurturing this community is central.

Key agenda highlights:
✔️ Sharing unique personal fun facts and professional passions
✔️ Group and Units' successful project updates
✔️ Engaging workshop on sustainability concepts, skillfully led by IMPACT's new Sustainability Lead, Louise Klüwer. 🌿

An adrenaline-pumping DIY gravity racer crafting and racing competition. 🏎️

19/09/2023

New collaboration with GN Hearing on Agile B2B Commerce 🔗

We're excited to share that GN Group is partnering with IMPACT Commerce on its transformation journey, transitioning from a manual system to a cutting-edge, collaborative commerce platform built on a Salesforce solution.

The new commerce platform will enhance the customer experience, bring internal empowerment, and deliver substantial cost efficiency.

Click the link below to discover the full story:
https://ow.ly/gmFX50PMGhp

GN Hearing and IMPACT Commerce are partnering up for a B2B commerce transformation focusing on enhancing efficiency and customer experiences.

18/09/2023

2024's Sustainable Commerce: Three Key Approaches 🌱

In the push towards of Sustainability, businesses are evolving. Here are three strategies to consider:

1️⃣ Prioritize Quality Over Quantity: Sell less but better.
2️⃣ Improve Shopping: Simplify and Elevate Buying,
3️⃣ Embrace Circular Economy: Resell, renew, rent.

Dive deeper into these approaches with insights from industry leaders like The Slow Label, PANGAIA, BoConcept and IKEA

Discover more in our latest article, featuring perspectives from Karoline Lotz Jonassen, Future Commerce Lead at IMPACT.

Read the article here: https://ow.ly/kZg050PLZ4U

13/09/2023

We hope to see you at E-handelskonferensen 2023!

Enjoy 3X Live sessions that we'll host at our booth with our partners Contentful and Commercetools Inc with speakers from Kompan Global and Lakrids by Bülow discussing growth success and how to work with commerce B2B and B2C.

Karoline Lotz Jonsson from IMPACT Commerce will be on stage with one of our customers Sune Carlsen from Imerco, sharing insights around omnichannel and sustainability and take you on a journey into the circular future.

We look forward to participating in this conference and sharing our experiences with others in the industry. Thanks to our friends at Dansk Erhverv - Digital Handel for creating this platform for connecting industry professionals.

Read more about the conference here: https://www.danskerhverv.dk/E-handelskonferencen/