24/06/2020
What job are we hiring the cinemas to solve?
The highly respected and now deceased Clayton M. Christensen was curious about how well we know our customers, and he said: "When we buy a product, we essentially “hire” it to help us do a job".
The theory of "Jobs to be done" was developed in part as a complement to the theory of disruptive innovation—which at its core is about competitive responses to innovation: It explains and predicts the behavior of companies in danger of being disrupted and helps them understand which new entrants pose the greatest threats.
With the rise of Netflix and the introduction of the "No/Low Touch Economy" (a result of the CoVid-Pandemic) Cinemas has been faced with a new harsh reality, and this raises the question: "When we buy a cinema ticket, what do we hire the movie theater to help us do for a job?