From Egypt – The Smart-Shoring Destination – Raya Contact Center (RCC) emerged to act as your right Business Process Outsourcing (BPO) partner, and offer you full scope of outsourced contact center services that boost customer interaction with greater cost efficiency and risk mitigation using flexible operational models that understand your business needs like in-sourcing, co-sourcing or outsourci
ng. To comply with the increasing demands on its services, Raya Contact Center has grown to be a multisite contact center, having four different contact center facilities in Giza and Cairo with a state-of-the-art telecom infrastructure. Today, with a capacity of 2,200 seats occupied by 2,000 multilingual internationally certified agents, Raya Contact Center is positioned as the largest contact centers in the Middle East. Known for the quality of its services as a COPC 2000® and ISO 9001:2000 certified call center, Raya Contact Center provides its specialized services and industry best practices to Global Fortune 500 clients including Microsoft, Vodafone, Dell, McDonald’s, HTC, P&G, Coca Cola, Unilever, General Motors, HSBC & many others in the Middle Eastern, European, the USA, and the Australian markets.
