25/12/2020
Covid 19 - Safety Tips for Hotel
While entering the hotel entrance:-
Temperature checks at entrance should be mandatory
Guests running a temperature of more than 98.6° F should be politely asked to return or directed to the closest hospital/medical facility
Disinfect and clean Guest luggage after informing the Guests
Provide a mask if Guest is not wearing one, if required
At Reception:-
If the Guest is arriving from restricted countries or regions, ensure that you have detailed information from the Guest upfront before arrival or at time of making the reservation
For all pre-booked Guests all check-in formalities should be completed online to reduce contact and time at the front desk
Give safety, hygiene and other instructions to the Guests as per the new SOP
Ensure markings on the floor at reception to maintain Social Distancing
Ensure Associates are wearing masks & gloves
Keep paper, envelopes and all equipment sanitized
In the elevator:-
Ensure that safety instructions, including the number of Guests allowed at one time, is placed inside the elevator and is easily visible; apologize for the delay and inconvenience caused to the Guests due to the new safety norms
Elevator floor must have markings with directions, so that Guests do not face each other and maintain the appropriate Social Distance
Ensure elevator floor buttons are regularly sanitized by the Housekeeping Associates
Keep floor 8 other area of the elevators that can be touched sanitized
Install hand sanitizer dispensers in the elevators
In the room:-
Signage with information on sanitation norms should be placed
Due to Social Distancing norms, allocate alternate rooms or leave two rooms vacant in between, based on occupancy levels
Guests instructions given at the reception should include instructions on how the rooms are sanitized at regular intervals
May need a tent card or post to say the room 8 other touch points have been sanitized
Ensure Housekeeping Associates on the floor are wearing safety gear
Room linen to be changed once in two days or ONLY on request; no turn down services to facilitate minimal contact
If Meeting space required:-
In case Guests require a meeting area, keep enough space between tables & chairs
Limit the number of Guests in the area based on maximum allowed
Disinfect each desk, equipment and work area after the Guest has moved out
At Restaurant:-
Reduce number of tables to maintain Social Distancing norms - -
Seating for the tables to be reduced to half of capacity
Arrival instructions should explain to Guests that they should come down to the restaurants only when a table is available to avoid crowding
You may wish to avoid buffets initially and include either Table d Hote or a la carte
Staff must be trained for minimal contact/ communication during service
Ensure Associates are wearing masks & gloves
Keep swabs which Guests can use with sanitizes to clean their phone or credit cards
During Check out:-
Create a separate check-out area if you think itâs getting over-crowded and wherever possible use e-check out by emailing the bill and accepting online payments
Advise the Guests to inform their check-out plans in advance so that bills can be made ready
Express check out most successful for now 04 Provide sanitizers and other swabs in case the Guest requires
Put floor markers as in case of check-in
Arranging Transport:-
Ensure the driver is wearing protective gear such as mask, gloves etc.
The car should be disinfected with every arrival
Check if the driver section can be segregated with a temporary plastic or a transparent sheet
Driver should be instructed to limit conversations to minimal
Guest instructions to be placed at the back seat; the information booklet must cover all the steps being taken by the hotel for safety and sanitation along with the operational norms for restaurants, room service, housekeeping & laundry procedures
