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TDCX Europe

Casa
España
Barcelona
TDCX Europe

TDCX provides transformative digital CX solutions to world-leading and disruptive brands.

31/10/2025

TDCX sees a global outsourcing supercycle on the horizon. 🌍🚀

With AI, digital transformation, talent shifts, and rising compliance expectations, we are positioned as a strategic orchestrator of growth, helping clients navigate this evolving landscape with clarity and purpose.

Read the full press release: http://bit.ly/4nQ2dw5

27/10/2025

Ensuring quality assurance (QA) should be a seamless task. ⚙️

With thousands of multilingual customer interactions across Southeast and East Asia, a global consumer electronics leader faced challenges in driving timely and comprehensive QA. With PeopleQX, TDCX automated their QA processes, reducing evaluation time by 95%, supporting over 99 languages with its AutoQA feature.

Learn how PeopleQX streamlines QA at scale: http://bit.ly/4qsW5MF

23/10/2025

Regulations go beyond obligations; they’re growth levers.

The EU’s Digital Services Act (DSA) is transforming digital advertising and how platforms operate. Our white paper, “DSA and the Future of Digital Advertising,” shares actionable strategies to protect users, build credibility, and drive growth in the small- and medium-sized business (SMB) segment.

Here’s what you’ll learn:
✅ Ad transparency requirements
✅ Trust and safety obligations
✅ Guidelines for recommender systems
✅ Concrete growth opportunities

Download the white paper to unlock practical insights and strategies: http://bit.ly/3L8Nnmq

22/10/2025

Is your compliance tech stack built to mind CX gaps, or made to grow revenue?

Effective license compliance starts with the right infrastructure, so your frontline teams can work faster and smarter. Here’s what that looks like:

✅ Connected systems that unify customer, billing, and usage data in one trusted source, giving agents real-time visibility
✅ Smart detection that surfaces anomalies without adding friction to the customer experience
✅ Human-centered outreach where automated workflows and GenAI help agents communicate proactively and personalize engagement
✅ Diagnostic tools that enable safe, transparent validation to support more confident customer conversations

In his blog, Daniel Mereuta, VP at TDCX Romania, explains how a CX-first, tech-enabled approach can help businesses turn license compliance into a robust revenue assurance strategy: http://bit.ly/4mYO8vI

17/10/2025

TDCX is a finalist at the European Contact Centre & Customer Service Awards 2025, recognized in three categories that highlight the dedication and expertise of our teams. 🥳

When people, partnerships, and purpose unite, excellence follows. Discover how we enable the future of CX: http://bit.ly/49a92oj

14/10/2025

in telehealth is opening new doors for better patient care. 💡🩺

In fact, 85% of industry leaders are investing in GenAI to:
✅Personalize preventive screenings
✅Keep patients engaged after every consultation
✅Deliver remote monitoring at scale
✅Automate routine tasks

Discover how GenAI is shaping the next era of telehealth. Read the full article by TDCX AI Senior Vice President, Lianne Dehaye, to learn how technology is enabling better care and stronger outcomes: http://bit.ly/4nU9V96

10/10/2025

For software and digital service providers, every expired or invalid license, overused seat, or misused trial means revenue left on the table. 💸

In his blog, Daniel Mereuta, VP of TDCX Romania, shares how a CX-led approach to license compliance helps software and digital service providers uncover uncaptured revenue.

Daniel tackles:
💡 License noncompliance rivals customer churn as a top revenue risk.
💸 Beyond lost revenue, audits and lapses add hidden costs.
🤝 CX-led license compliance strengthens trust and can even increase customer lifetime value.

Check out the full piece here: http://bit.ly/4mYO8vI

02/10/2025

In car subscriptions, customer experience is the real differentiator. 🚗✨

Explore Daniel Mereuta’s blog and discover the key strategies driving the future of mobility: http://bit.ly/4nsaE0r

01/10/2025

When systems don’t connect, care suffers.

👉 A dropped chat = repeated patient history.
👉 A disjointed portal = delayed treatment.
👉 No language support = eroded trust.

Our latest white paper explores how leading providers redesign patient journeys with:
💬 Integrated, omnichannel platforms
🌏 24/7 multilingual CX and support outsourcing
📱 Predictive, inclusive digital experiences

Download here: http://bit.ly/3KsjZr8

26/09/2025

Loyalty speaks the right language, but many hospitality firms face workforce shortages that make it harder to deliver.

The impact is clear:
✅ 30% of businesses lose customers without multilingual support
✅ 70% of users stay loyal when served in their native language
✅ Talent gaps continue to strain hospitality operations

At TDCX, we deliver a seamless blend of human touch and AI innovation, to help travel and hospitality leaders create unforgettable journeys while overcoming today’s biggest challenges.

Discover how we can transform your CX: http://bit.ly/3VyN5Yf

Dirección

Carrer Joan Miro 21
Barcelona
08005

Horario de Apertura

Lunes	09:00 - 18:00
Martes	09:00 - 18:00
Miércoles	09:00 - 18:00
Jueves	09:00 - 18:00
Viernes	09:00 - 18:00

Página web

http://www.tdcx.com/

Notificaciones

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