30/09/2023
๐๐๐๐จ๐ซ๐ ๐ฉ๐๐จ๐ฉ๐ฅ๐ ๐๐๐๐ข๐๐ ๐ญ๐จ ๐ญ๐ก๐ข๐ง๐ค ๐จ๐ ๐ฒ๐จ๐ฎ๐ซ ๐ฆ๐๐ฌ๐ฌ๐๐ ๐ ๐จ๐ซ ๐๐๐ฏ๐ข๐๐ ๐จ๐ซ ๐ข๐ง๐ฌ๐ญ๐ซ๐ฎ๐๐ญ๐ข๐จ๐ง, ๐ญ๐ก๐๐ฒ ๐๐๐๐ข๐๐ ๐ฐ๐ก๐๐ญ ๐ญ๐ก๐๐ฒ ๐ญ๐ก๐ข๐ง๐ค ๐จ๐ ๐ฒ๐จ๐ฎ.
Before anyone decides to follow your guidance or trust your decisions, they make a decision about you as a human being.
Such decisions are based on trust and connect, whether they perceive you as someone who truly connects, understands and cares about their needs, concerns, and aspirations.
And that trust is built over SIX components, empathy, competency, integrity, consistency, reliability and vulnerability.
All are important, But the order matters. So, always lead with the .
: Engage Actively: Engage in active listening and open dialogue. Pay full attention to what others are saying, without judgment or interruption.
: Make Connections: Strive to make meaningful connections with others. Seek common ground, shared experiences, and shared aspirations.
: Practice Patience: Empathetic leaders understand that everyone's journey is different. Practice patience and give others the space to express themselves.
: Appreciate Diversity: Embrace the richness of diversity in perspectives, backgrounds, and experiences. Celebrate the uniqueness of each individual.
: Tune into Emotions: Tune into the emotions of others. Understand their joys, fears, and concerns. Empathy requires a deep emotional connection.
: Help and Support: Offer help and support when needed. Show that you are there not just in words but in actions. Extend a helping hand.
: Yield the Spotlight: Empathetic leaders don't seek the spotlight for themselves. They shine the light on others, empowering them to be their best.
Empathy is the bedrock of leadership. It's the art of making others feel valued, understood, and heard.
By Shari Levitin
| Top 50 Keynote Speakers in | Helps Re-humanize the sales process to increase win rates and CX: Author of Heart and sell |