Feedbackly

28/11/2024

🚀 Ready to sell the future of CX? We’re hiring a Sales Manager in Finland!

Join Feedbackly, the front-runner in emotional experience measurement and analysis, shaping the future of customer experience both in Finland and globally. If revolutionizing how businesses connect with their customers excites you, and you’re a pro at building relationships in a fast-paced 🔥, fun team—this is your chance to make an impact.

Apply now 👉 https://hubs.li/Q02ZM_2H0

11/10/2024

🎉 Meet Feedbackly IQ 🎉

Feedbackly IQ is a next-generation AI analysis and insights tool designed to help you get the most out of your CX data. This 💡 intelligent "member" of your CX team handles the time-consuming work, allowing you to quickly and easily identify what enhances your CX 📈 and what holds it back 📉 , so you can focus on what brings the most value. 🚀

Check out the video to discover what Feedbackly IQ includes, what makes it unique, and how it works:

21/05/2024

Ever wondered what sets top performers in Customer Experience (CX) apart? So did we! Feedbackly helped to conduct the Future CX Outlook Research across various industries and company sizes globally. Next week, Feedbackly's Jaakko Männistö will reveal the insights at the global CXforum webinar. It's gonna be an exiting one!

Save your free seat here: https://hubs.li/Q02xZjps0

17/05/2024

When we started collaborating with Kekäle | Certified B Corp , it was clear from the beginning that they have an incredibly high level of customer experience. In fact, the Emotional Value Index (EVI) score is among the best that the Feedbackly team has seen! 💚 We asked how they achieved it.

Read more here:

This link will take you to a page that’s not on LinkedIn

11/04/2024

The City of Helsinki has a feedback terminal in one of the coolest places Feedbackly terminals have probably been - it is inside a lamb farm! 🐑

Haltiala farm is a particularly popular destination among families with children. The cows in Haltiala are kept outside throughout the year and can be seen from early morning to late at night. You also get to meet other animals at the farm, such as cute lambs born in the spring.

They have one simple yet very important question for their customers: "How do you feel after visiting us?"

Well, no surprise that their EVI score is through the roof, because who wouldn't love baby lambs! 😍 Fun fact: one of the reasons why negative emotions have been selected was "my kid just likes a red color" ❤️

10/04/2024

Finnish Commerce Federation (Kaupan Liitto) has conducted research to determine which web stores Finns 🇫🇮 love the most. Congratulations to Musti Group, Musti ja Mirri Oy, Peten Koiratarvike Oy, Varusteleka, and all the other listed CX front-runners! It's also nice to see a food eCommerce store listed among the best by consumers for the first time. That's the way to go! 🏆

We are honored by your trust in us to help you provide the best experiences. Thank you for your long-term collaboration. Let's create even more and better experiences! 🙌 😊 🚀

Read the full article here:

Kaupan liiton selvityksen mukaan suomalaiset asiakkaat arvostavat kotimaisia verkkokauppoja. Parhaimpien verkkokauppojen joukossa on vuodesta toiseen samoja kotimaisia erikois- ja brändikauppoja…

28/03/2024

📢 Exciting Announcement! 🎶 Feedbackly collaborates with Musiikkiluvat to research the influence of music on emotional experiences of shopping center visitors in Finland. Learn more about this exciting research here:

In the EU-funded EU Music 360 study, the effects of music on customer and employee experience in the retail sector in Finland are being investigated. The research began in February 2024 and will continue until the end of April. The study aims to determine how business is affected when a store enviro...

01/03/2024

There’s no doubt that Customer Experience (CX) in 2024 is going to be ripe with some new changes and challenges, especially within the digital retail space. However, as the latest trends point out, one of the definitive factors that will alter the customer-brand relationship this year will be emotional experience. Let's look into it 👉

30/01/2024

Finnish clothing retailer Kekäle is a prime example of a company that does their very best to make customers happy. To know if they have succeeded in it, they simply ask customers about their feelings! 💚

Kekäle has found that the Emotional Value Index (EVI) provides more insight about their customer experience than NPS. If customers feel joy or trust while shopping, they are 40% more likely to make a purchase than if they feel irritated or sad.

Read full article here (in Finnish):

Positiivinen tunnekokemus näkyy myös konkreettisesti yrityksen liikevaihdossa.

23/01/2024

Our international webinars continue in 2024. Let the year begin together with an amazing and passionate CX expert Justyna Jakubczyk from CX House. Justyna is accompanied by Feedbackly's Jaakko Männistö to discuss our favourite topic - 💛

Speak Polish? 🇵🇱 Welcome to join us and save your free seat here 👉https://hubs.li/Q02hd5Mx0