10/04/2026
Jinky here drew the winners of our Baltic customer satisfaction survey raffle 2026! 🥳
We recently conducted a customer satisfaction survey among our Baltic clients – and we’re happy to share the results!
A total of 644 surveys were sent out, with 61 responses received. The overall customer satisfaction score reached an excellent 4.7 / 5, and our NPS stands at 82, reflecting strong trust and willingness to recommend our services.
The feedback shows that our biggest area for development is communication related to our services – especially around:
We’ll put effort for this in marketing 2026 🙏🏻
We also gained valuable insight into preferred communication channels:
79% would like to receive updates via email
47% via websites
As part of the survey, we also held a prize draw 🎉
In the video, our Sales Support specialist Jinky Jamena draws the winners (2), who will each receive an €80 Decathlon gift card.
Vytautas Navickas will personally contact the winners.
A big thank you to everyone who participated – your feedback is super important - it helps us improve and serve you even better!
