15/01/2024
BBM International Investigations was founded 20 years ago and is specialized in brand protection investigations, parallel trade, grey market, surveillances, financial, commercial and industrial investigations.
The main objective is to provide companies, regardless of sector, size, knowledge of the matter or geographical area involved, with the best possible strategy to efficiently work. Our service allows you to save time and money and obtain rapid results through a reduction in the number of intermediaries.
3 good reasons to choose BBM International BBBM International Investigations 1- Savings in time and money through the elimination of unnecessary activities and a reduction in the number of intermediaries.
2- Obtaining a rapid answer to come up to your expectations thanks to the reliability and reactivity of our company and our networks
3- A strategy tailored to your needs
Our Clients
Today, around 200 companies trust us and we support them in their work all over France and Europe.
Our current client base includes national and international market leading companies, lawyers, brands owners, brand protection companies and large, medium or small firms across a diverse range of business markets including:
Luxury goods
Information Technology
Clothes
Pharmaceuticals
Software
Telecommunications
Medical Devices
To***co
Wines and Spirits
Agricultural Chemicals
Communication and more…
Our Work
Analysis of your issues
Evaluation of your needs and budgetary constraints so as to set out an efficient action plan (global strategy or ad-hoc assistance)
Anti-counterfeit fight
Based on the quality of knowledge and our network we can collect relevant information, identification of targets, preservation of the evidence, and seizures of counterfeit products during trade exhibits and fairs by différents ways :
- Market survey,
- Grey market investigations,
- Parallel Trade investigations,
- Test purchases,
- Identification of counterfeiters and wholesaling,
Investigative work
- Surveillance/undercover operations: we have a strong and efficient team of women and men able to conduct all type of surveillances in all areas (theft, unfair competition, customer poaching or commercialization practices…)
- Due diligence: BBM International Investigations conduct due diligences on companies but also on individuals,
- Commercial, financial & industrial investigations,
- Infiltrations,
- Internal investigations
Audits
- Security audits:, verification of the labels, agreement or other licenses, control of the cctv and the respect of the processes.
- Brands audits: Your company spends budget on promotions and pricing strategies. We suggest you to monitoring them making sure they are being executed correctly.
o Audits can be executed covertly without your staff being aware that the audit is taking place, or as an in-depth announced audit.
o Discover if your desired brand image is being represented the way you envisioned or evaluate your employees to improve training and reward top performers.
- Prevention audits: Auditor verifies the application, compliance and efficiency of company’s Occupational Health and Safety management system and identifies possible axis for improvement. By entrusting us with internal audits, companies may benefit from many advantages:
o help planning audits (risk and danger, malfunctions…);
o reliable conclusions and proposals that bring value;
o customized solutions with best existing practices;
o an important benchmark; savings in training costs for the company’s staff.
- Other audits: those different audits can cover:
o cash integrity
o facilities
o standards
o pricing
o loss prevention
Mystery shopping
is a well-known method of customer research. Using calls, clicks or visits our global workforce of evaluators follow predefined scenarios. Evaluators record their experience at various touch points throughout the customer journey. Photos and videos can also be collected to visually record an evaluator’s experience interacting with your brand. Mystery shopping can be conducted:
In person:
- location cleanliness
- employee professionalism
- pricing audit
- safety audit
- experience consistency
- marketing and branding
- competitor analysis
- inventory audit
By phone :
- timeliness
- friendliness
- enthusiasm
- brand awareness
- information relevance
- script compliance
Web :
- navigation is easy
- technical operations
- purchase process efficiency
- employee-customer relation
Customers surveys:
Customer Satisfaction survey provide you instant result, feedback and allow for customers incentives in exchange for completing surveys. It is fast and easy surveys, they are cost-effective and can be conducted via mobile or computer.
Business intelligence
Business intelligence combines business analytics, data mining, data visualization, data tools and infrastructure, and best practices to help organizations make more data-driven decisions.
Social reputation and management
By this way, you can be informed of all reviews by real customers across multiple review and social media platforms including:
- Yelp,
- Google,
- TripAdvisor,
- Facebook
- Instagram
- And more.
Monitoring feedback, allowing the resolution of issues quickly for unhappy customers.
Economic intelligence
Turning information into a strategic advantage, using techniques for gathering "open" (and therefore lawful) information, but also mechanisms of economic information protection and lobbying action, are all part of is called "economic intelligence" .
Economic Intelligence is essential to the long term viability and development of businesses. Development depends on the ability of organizations to anticipate, to secure themselves (especially their strategic information), and to shape their global environment, i.e. to influence a variety of players in a globalized and congested market. These are the pillars of economic intelligence: information watch, security, influence.
