D-Edge crm - Formerly LoungeUp

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D-Edge crm - Formerly LoungeUp

Pre-stay, allow your guests to prepare their arrival with pre-checkin and offers of additional services.
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D-EDGE CRM (Formerly LoungeUp) is a solution enabling hotels to accompany their guests along each step of their journey, whilst maximising satisfaction and boosting additional revenues. During the stay, a native app and a welcome portal accessed upon connection to the hotel Wi-Fi mean you can interact with your guests, offer them your paid services and provide recommandations, press, weather, flig

ht informations, map, etc. After the stay, capitalise on collected guest data with targeted marketing tools, to maintain your guests’ loyalty. This digitalised extension of the hotel service has many advantages: it saves time, improves availability, guest satisfaction, personalisation, qualified data collection, etc. Don’t hesitate to email us at [email protected], or visit our website www.loungeup.com to request a demo.

02/09/2025

🚀 𝐒𝐮𝐜𝐜𝐞𝐬𝐬 𝐒𝐭𝐨𝐫𝐲: 𝐇𝐨𝐰 𝐓𝐡𝐚𝐦𝐞𝐬 𝐂𝐢𝐭𝐲 𝐑𝐞𝐯𝐨𝐥𝐮𝐭𝐢𝐨𝐧𝐢𝐬𝐞𝐝 𝐈𝐭𝐬 𝐎𝐩𝐞𝐫𝐚𝐭𝐢𝐨𝐧𝐬 𝐟𝐨𝐫 𝟏,𝟒𝟎𝟎 𝐀𝐩𝐚𝐫𝐭𝐦𝐞𝐧𝐭𝐬

Managing a luxury residential complex with over 1,400 apartments and multiple teams presents a unique challenge. Thames City in London needed to streamline its internal operations to ensure a seamless experience for every resident.

We're proud to share how their partnership with D-EDGE CRM helped them achieve remarkable results:

🎯 𝗖𝗲𝗻𝘁𝗿𝗮𝗹𝗶𝘀𝗲𝗱 𝗜𝗻𝗳𝗼𝗿𝗺𝗮𝘁𝗶𝗼𝗻
Thames City implemented a virtual , acting as a single source of truth for all teams. From maintenance tasks to resident complaints, everything is now tracked in one place.

⏱️ 𝗜𝗺𝗽𝗿𝗼𝘃𝗲𝗱 𝗘𝗳𝗳𝗶𝗰𝗶𝗲𝗻𝗰𝘆
Real-time updates and customisable task lists have transformed daily handovers and task management.

As Denny Lane, Residential General Manager, notes, this solution '𝐬𝐚𝐯𝐞𝐬 𝐮𝐬 𝐭𝐡𝐫𝐞𝐞 𝐡𝐨𝐮𝐫𝐬 𝐞𝐚𝐜𝐡 𝐝𝐚𝐲, 𝐬𝐢𝐠𝐧𝐢𝐟𝐢𝐜𝐚𝐧𝐭𝐥𝐲 𝐞𝐧𝐡𝐚𝐧𝐜𝐢𝐧𝐠 𝐨𝐮𝐫 𝐩𝐫𝐨𝐝𝐮𝐜𝐭𝐢𝐯𝐢𝐭𝐲'.

😎 𝗥𝗲𝗱𝘂𝗰𝗲𝗱 𝗠𝗲𝗻𝘁𝗮𝗹 𝗟𝗼𝗮𝗱
Teams can now focus on providing exceptional service without the stress of remembering every detail. By notifying only the relevant teams about specific tasks, the system provides peace of mind and ensures nothing falls through the cracks.

🛎️ 𝗘𝗻𝗵𝗮𝗻𝗰𝗲𝗱 𝗦𝗲𝗿𝘃𝗶𝗰𝗲 𝗤𝘂𝗮𝗹𝗶𝘁𝘆
The has led to fewer forgotten tasks and faster issue resolution, ensuring a higher quality of service for residents.

𝗧𝗵𝗶𝘀 𝗶𝘀𝗻'𝘁 𝗷𝘂𝘀𝘁 𝗮𝗯𝗼𝘂𝘁 𝘀𝗼𝗳𝘁𝘄𝗮𝗿𝗲; 𝗶𝘁'𝘀 𝗮𝗯𝗼𝘂𝘁 𝗲𝗺𝗽𝗼𝘄𝗲𝗿𝗶𝗻𝗴 𝘁𝗲𝗮𝗺𝘀 𝘁𝗼 𝘄𝗼𝗿𝗸 𝘀𝗺𝗮𝗿𝘁𝗲𝗿 𝗮𝗻𝗱 𝗱𝗲𝗹𝗶𝘃𝗲𝗿 𝗮𝗻 𝘂𝗻𝗽𝗮𝗿𝗮𝗹𝗹𝗲𝗹𝗲𝗱 𝗹𝘂𝘅𝘂𝗿𝘆 𝗹𝗶𝘃𝗶𝗻𝗴 𝗲𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲.

➡️ Read the full success story here: www.loungeup.com/blog/success-story-thames-city

01/07/2025

📣 [ANNOUNCEMENT] LoungeUp is now D-EDGE CRM 📣

LoungeUp is now part of -EDGE Hospitality Solutions and becomes D-EDGE CRM 💜

The platform now features D-EDGE’s visual identity, reflecting the strength and international reach of the D-EDGE brand 🌐

🔍 Discover more: www.loungeup.com/ressources/blog/annonce-d-edge-crm

11/06/2025

Today we’re shining a spotlight on the newest hotel from the Experimental Group: 𝗘𝘅𝗽𝗲𝗿𝗶𝗺𝗲𝗻𝘁𝗮𝗹 𝗠𝗮𝗿𝗮𝗶𝘀 🤩

Founded in 2007, the Experimental Group has redefined hospitality by creating innovative cocktail bars, characterful restaurants, and boutique hotels across Europe and beyond.
Congratulations to the entire team on this exciting opening ✨
We’re proud to support this new property with the implementation of our digital logbook, designed to streamline internal communication and information sharing 😌

𝗘𝘅𝗽𝗲𝗿𝗶𝗺𝗲𝗻𝘁𝗮𝗹 𝗠𝗮𝗿𝗮𝗶𝘀 𝗮𝘁 𝗮 𝗴𝗹𝗮𝗻𝗰𝗲 🛎️
Located in the heart of Paris’ 3rd arrondissement, the Marais neighbourhood comes to life, a historic neighbourhood of cobblestones, charm, and Parisian tradition.
Inside the property, discover 43 rooms designed by Tristan Auer and inspired by an elusive traveller who leaves behind memories and artefacts from a nomadic life.
The Temple & Chapon restaurant brings together New York flair and French tradition, while the ground-floor American Bar extends the night with bold cocktails and hushed conversation.
And finally, get lost in self-care in the spa, offering bespoke treatments and revitalising rituals.

Discover this hidden gem in the heart of Paris: www.experimentalmarais.com

04/06/2025

LoungeUp is now connected with Oracle Hospitality’s Opera Cloud with Advanced 2-way integration ✨

With this advanced connection, properties using this PMS can now benefit from real-time synchronisation 🕒 between the LoungeUp CRM and Opera Cloud PMS, delivering a smoother guest experience and reducing operational workload 😌

𝗪𝗵𝗮𝘁 𝗱𝗼𝗲𝘀 𝘁𝗵𝗶𝘀 𝗮𝗱𝘃𝗮𝗻𝗰𝗲𝗱 𝗶𝗻𝘁𝗲𝗴𝗿𝗮𝘁𝗶𝗼𝗻 𝗲𝗻𝗮𝗯𝗹𝗲?
❶ 🔁 Guest stays and profile data are automatically synced with every update
❷ ✅ When a guest completes online check-in, their reservation status is updated in Opera Cloud, giving teams advance notice that all pre-arrival steps are complete
❸ 🛎️ All extras (𝘦𝘢𝘳𝘭𝘺 𝘤𝘩𝘦𝘤𝘬-𝘪𝘯, 𝘭𝘢𝘵𝘦 𝘤𝘩𝘦𝘤𝘬-𝘰𝘶𝘵, 𝘳𝘰𝘮𝘢𝘯𝘵𝘪𝘤 𝘸𝘦𝘭𝘤𝘰𝘮𝘦, 𝘣𝘰𝘵𝘵𝘭𝘦 𝘰𝘧 𝘤𝘩𝘢𝘮𝘱𝘢𝘨𝘯𝘦, 𝘦𝘵𝘤.) ordered via LoungeUp, during pre-stay or through the Guest App, are automatically sent to Opera Cloud and linked to configured products, updating the final bill
❹ 🧾 Payments and orders made by the guest are reflected in the PMS, updating the balance and invoice
❺ 💁‍♀️ Express check-in for guests: seamless, personalised, with no queues or paperwork at reception

𝗞𝗲𝘆 𝗮𝗱𝘃𝗮𝗻𝘁𝗮𝗴𝗲𝘀:
🫰Fewer repetitive tasks for teams
⏱️ A more efficient front desk
🤝 Smoother internal communication
✨ A premium, high-end guest experience

03/06/2025

Benvenuti Grand Hotel Fasano 💫

Located on the western shores of Lago di Garda 🇮🇹, this property is a timeless icon and a beloved retreat for artists and refined travellers.
Since the Belle Époque and throughout times of war and reconstruction, this lakeside residence has been recognised as an Italian heritage site, preserving tradition and divine inspiration.

With 86 elegant rooms and refined décor, the hotel offers a serene setting where the lake’s fresh breeze blends with the scents of the surrounding fruit garden. Guests can enjoy three restaurants, including the Michelin-starred Il Fagiano ⭐️, and two bars, each offering an exquisite culinary experience crafted by master chefs. The Aqva Spa provides a peaceful retreat, where natural elements and expert care promote deep relaxation.

We are proud to support this prestigious establishment with our virtual logbook, helping their teams communicate more efficiently, share information seamlessly, and keep operations running smoothly

🙏 Thank you to the whole team for your trust, it's a pleasure to collaborate on this project.

Discover understated luxury and timeless charm: www.ghf.it

27/05/2025

We’re thrilled to begin a wonderful collaboration with Hotel Napoleon Paris 🌟

Ideally located a stone’s throw from the Champs-Élysées and the Arc de Triomphe, this prestigious property offers the experience of a luxury Parisian residence. Built in 1928, its romantic decor reflects its origin story: a love story between a young Parisian woman and a wealthy Russian entrepreneur.

The Hotel Napoleon is a truly unique property featuring:
‣✨ 96 elegant and inviting rooms and suites
‣✨ Bar 1807, with its Art Deco atmosphere and cosy fireplace
‣✨ Flexible event spaces suited to both intimate meetings and large-scale receptions

We're proud to carry out this project alongside the team at Hotel Napoleon, whom we warmly thank for their trust.
By integrating our CRM, we are helping to streamline guest communication, strengthen loyalty, and optimise internal operations thanks to our virtual logbook.

🤝 A special thanks to our tech partners: Oracle Hospitality (PMS Opera Cloud) and ReviewPro Reputation.

Discover 5-star luxury with a welcoming atmosphere: www.hotelnapoleon.com

20/05/2025

Lake Hotel Killarney is a four-star property run by the Huggard Family and has been welcoming guests since 1820.
Nestled on the shore of Lough Lein, Killarney’s lower lake, the hotel boasts a truly magnificent setting with a unique backdrop of mountains, islands, woodlands and the 12th century McCarthy Mór castle ruins 🇮🇪🏰

To help guests make the most of their stay, the property offers:
✦ The Castlelough Restaurant – for a fine dining experience
✦ The Lakeside Bistro – for a more relaxed and casual atmosphere
✦ The Devil’s Punch Bowl Bar – featuring live music during the high season

A warm thank you to the entire team for their trust in us for this project 🙏
It’s a real pleasure to support such an iconic establishment in enhancing guest communication and building loyalty, in collaboration with D-EDGE Hospitality Solutions.

🤝 Shoutout to our partner Planet for the smooth connection with Hoist PMS.

To dive into Irish heritage, nature and elegance: www.lakehotelkillarney.ie

14/05/2025

The 𝗠𝗶𝗻𝗴 𝗛𝗼𝘁𝗲𝗹 𝗚𝗿𝗼𝘂𝗽 stands for hotels with personality, with a strong focus on exceptional locations, first-class architecture and thoughtful interior design ✨
Each of their six properties is set in a distinctive location, promising precious moments and lasting memories.
‣ 𝗠𝗶𝗺𝗶'𝘀 𝗛𝗼𝘁𝗲𝗹 𝗦𝗼𝗵𝗼 in London 🇬🇧
‣ 𝗠𝗼𝗻𝗯𝗶𝗷𝗼𝘂 𝗛𝗼𝘁𝗲𝗹 and 𝗠𝗼𝗻𝗱𝗿𝗶𝗮𝗻 𝗦𝘂𝗶𝘁𝗲𝘀 𝗛𝗼𝘁𝗲𝗹 in Berlin 🇩🇪
‣ 𝗠𝗶𝗺𝗼𝘀𝗮 𝗦𝘂𝗶𝘁𝗲𝘀, 𝗠𝗶𝗺𝗼𝘀𝗮 𝗛𝗼𝘂𝘀𝗲 and 𝗠𝗶𝗺𝗼𝘀𝗮 𝗛𝗼𝘁𝗲𝗹 in Sylt 🇩🇪

We’re thrilled to be working alongside the entire team on this exciting project 🙏 A big thank you for your trust!

Together with D-EDGE Hospitality Solutions, we're combining CRM and distribution to deliver a smooth, personalised guest experience.
Shoutout to our partner Oracle Hospitality for the connection 🤝

For a glimpse of the group: minghotelgroup.com

06/05/2025

Its name is inspired by the Akoya pearl, a true treasure of Asia, renowned for its purity, iridescent colour and perfect shape 🐚

The Akoya Hôtel & Spa, île de La Réunion, nestled on Réunion Island’s stunning coastline, reveals its precious wonders: a lush garden, infinity pool with panoramic views, luxurious rooms and spacious suites harmoniously decorated across six themes, a gourmet restaurant, and one of the largest wellness and spa areas on Réunion Island.

🌱 Committed to sustainability, this hotel is Green Globe certified and grows its own organic fruits and vegetables at The Akoya Farm, offering cuisine that is as local as it is delicious.

Thank you to the entire team for their trust in this exciting project 🙏
We are proud to count this hotel among our clients on Réunion Island and to contribute to optimising the guest journey, from booking to loyalty, alongside D-EDGE Hospitality Solutions 💜
A shout-out to our PMS partner CHR365.

To discover this gem of Réunion Island: akoya-hotel.com

29/04/2025

Nestled in the heart of Budapest, Hotel Clark Budapest seamlessly blends elegance with modern design, offering guests a sophisticated experience alongside some of the city's most iconic views 🇭🇺

‣🏰 79 rooms & suites with breathtaking views of the Danube and Buda Castle
‣🍸 Refined cuisine at Leo Bistro and signature cocktails at the Leo Rooftop Bar
‣🧘‍♀️ Stylish boardrooms and fitness spaces overlooking the Chain Bridge and Clark Ádám Square

We are thrilled to begin working with this distinguished 5-star hotel ✨
🙏 A heartfelt thank you to the whole team for placing their trust in D-EDGE Hospitality Solutions for this exciting project.

The establishment has implemented our solution to enhance guest communication across all channels (email, SMS, WhatsApp, etc.) and to strengthen guest loyalty.

An exciting project with D-EDGE Hospitality Solutions —together, we're simplifying hospitality to deliver a seamless, personalised guest experience from booking to rebooking.

Take a peek inside this exceptional hotel: hotelclarkbudapest.hu

Adresse

66 Rue Des Archives
Paris
75003

Site Web

https://www.loungeup.com/

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