06/05/2026
My feed is a clash of voices; it is either the frustration of the job market and the ATS, or a wall of AI-generated marketing fluff, intermittently broken up by real human voices.
But let’s be honest about the good, the bad and the ugly truth: we are all using AI. It isn't going away. In fact, Gartner predicts that by 2029 the new gatekeeper for business will no longer be human.
When I was first asked to embrace AI in 2022, I was sceptical. But it quickly became a powerful tool; simplifying tasks and acting as a database that allowed me to cross-reference information back to the source.
Since the adoption of AI, the way we shop, search and live has fundamentally changed. The gatekeeper is no longer a person behind a desk; it is an algorithm. We are moving beyond SEO into the world of GEO (Generative Engine Optimisation) and Agentic AI.
This is the era of the Machine Customer.
It is a shift from simply being found by "answer engines" to interacting with autonomous systems that don't just talk, they act. This matters because the way the world "sees" you has shifted. If you aren’t on that map, you are invisible before a human ever knows you exist.
We spend so much time typing and creating, but if we aren’t speaking the language the machine understands, we’re just shouting into a void.
The shift is clear:
👉 The Machine handles the filter, verification and ROI.
👉The Human makes the final decision based on want, need and desire.
Authenticity alone won't get you in the room if the machine gatekeeper blocks the door. The winners will be those who bridge that gap; technical data for the machines and real human connection for the people.
Are you visible, or are you just noise?
I wrote more about the rise of Agentic AI and navigating this new digital shopfront in my article yesterday.
You can read the full piece here: https://www.linkedin.com/pulse/digital-shopfront-machine-customer-navigating-new-b2b-van-den-bulk-gtghe