AI Confidence

AI Confidence Helping professionals use AI with calm, practical confidence. Plain English support. In-person and tailored to your work. No jargon or hype.

This week felt like a bigger picture week. An AI that opened a real shop and nearly pulled it off. A major investigation...
19/04/2026

This week felt like a bigger picture week.

An AI that opened a real shop and nearly pulled it off. A major investigation into the man behind ChatGPT. A Stanford report showing that most people using AI don't actually trust it. A new Anthropic model powerful enough to prompt government briefings. And Snap cutting a thousand jobs with the stock going up the same day.

Things are moving fast, and not always in ways that make the headlines easy to read.

There's a shift happening in how people use AI and it goes beyond prompting.Instead of just asking AI a question and get...
15/04/2026

There's a shift happening in how people use AI and it goes beyond prompting.

Instead of just asking AI a question and getting an answer, more people are starting to connect AI to the tools they already use, set up repeatable processes, and let it handle the steps they don't want to do manually.

This week's AI Explained covers four terms that sit at the heart of that shift: AI agents, automation, integration and workflows.

Swipe through for plain English explanations of each one.

A mixed week in AI. Meta launched a new AI Model and if you use Microsoft 365, there's something worth checking before 1...
12/04/2026

A mixed week in AI. Meta launched a new AI Model and if you use Microsoft 365, there's something worth checking before 15 April. Swipe through for the full roundup.

AI Explained #6 is about memory.AI can feel inconsistent because tools do not all handle memory in the same way. What t...
09/04/2026

AI Explained #6 is about memory.

AI can feel inconsistent because tools do not all handle memory in the same way. What they hold onto can vary, especially as a chat gets longer.

Understanding that helps you get better results and know when it might be time to restate the key point or start fresh.

If your AI setup feels a bit ad hoc, I can help you organise it so features like memory, projects and custom instructions support the way you work. DM me for a no-obligation chat about AI training tailored to your work and your starting point.

Today’s 'AI Explained' is about what is happening behind the scenes when AI gives you an answer.I have kept it in plain ...
01/04/2026

Today’s 'AI Explained' is about what is happening behind the scenes when AI gives you an answer.

I have kept it in plain English and focused on four useful ideas: tokens, context window, training data and hallucination.

For beginners, this kind of understanding matters. It helps you use AI more confidently, spot problems earlier and know when to trust the draft in front of you and when to slow down and check it.

There’s always a lot happening in AI and this week is no different.What stood out to me this week is how many of these u...
29/03/2026

There’s always a lot happening in AI and this week is no different.

What stood out to me this week is how many of these updates point to the same bigger shift. AI is becoming more built into the tools people already use for search, marketing, content and everyday work. At the same time, not every headline feature lasts, which is a good reminder that practical value still matters more than novelty.

For busy professionals, I think the more useful question is not just, 'What’s new?' but 'What’s the best use of my time?'

Maryanne and I have worked together over a few weeks. She was new to AI and it has been so rewarding to see how her conf...
26/03/2026

Maryanne and I have worked together over a few weeks. She was new to AI and it has been so rewarding to see how her confidence has grown.

Maryanne is a dedicated Occupational Therapist and spends a significant amount of time every day writing her case notes after working with each child. Together we scoped out a workflow for utilising AI, ensuring that all identifying information was removed and never shared with the AI tool. The solution was an AI Assistant that was trained on writing gold-standard 'SOAP*' notes and given very strict guardrails including always staying completely true to Maryanne's dictated notes and never, ever taking on the role of an Occupational Therapist.

The result is that Maryanne now saves in excess of an hour every day and can spend this time with other children and on her own professional development.

*SOAP notes are structured clinical notes that record what the client said, what was observed, what the practitioner thinks, and what happens next.

In the news recently...An opinion piece is the New York Times, saw eight thinkers give short forecasts about AI’s near f...
21/03/2026

In the news recently...

An opinion piece is the New York Times, saw eight thinkers give short forecasts about AI’s near future across work, medicine, research, education, mental health and creativity.

It was a fascinating read and explored where AI may be taking work and everyday life next. Its main message seemed to be that AI will become a normal part of how we work and live, but human judgement, trust and clear boundaries will matter just as much as the technology itself.

This quote really stood out for me and it's the advice I want to give my 21-year-old and all his friends, as they enter the world of work.

A lot of AI language sounds more complicated than it needs to be.That is exactly why I created this carousel. It breaks ...
18/03/2026

A lot of AI language sounds more complicated than it needs to be.
That is exactly why I created this carousel. It breaks down a few common terms into plain English, so they feel easier to understand and use in practice.

If you are curious about AI, or already using it but want better results, I offer practical 1 to 1 training tailored to your work, your pace and your starting point.

Send me a DM if you would like to find out more or book a session.

Another week, another wave of AI news. I have pulled out a few updates that caught my eye because they feel relevant, us...
15/03/2026

Another week, another wave of AI news. I have pulled out a few updates that caught my eye because they feel relevant, useful or worth watching for busy professionals.

If you want support using AI in a more practical and consistent way, send me a DM and we can see whether a short discovery call would help.

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